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Three ISPs who care about your happiness
Providing access to the Internet is fundamentally a business, not a public service. Still, any responsible and competitive company knows that customer satisfaction is absolutely necessary. Only a select few really understand that the real goal is happiness. Happiness mainly means that customers are eager to recommend their ISP. Instead Click here to keep reading…
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"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
UTOPIA
Love It
Ty Christensen
May 17, 2012Fast Speeds, Good Service
"Installation is very involved because fiber cable is being run from the street all the way to the home. The process isn't difficult for the customer but a lot of work for the installers. Installers ran Ethernet throughout my home exactly where requested. Speeds have been awesome. I have 50M and never have any slowdowns or glitches."
Great
Marcus Lopez
May 17, 2012Great for gaming and solid upload/download speeds
"I have had DSL and Cable internet and cable clearly is the choice if you want a reliable download speed. I consistently pull 15+mbps down and 6+mbps up. We don't have the option of fiber optics in Salt Lake City. But the price of cable is hard to beat for the speed. "
Charter
Not Good
Heidi Lundeen
May 12, 2012So so. Improved service, but seems expensive.
"Service has improved. We used to have many more outages and interruptions. Customer service has improved substantially. The telephone staff are still not pleasant to deal with overall. They can be haughty. The wait time has diminished considerably. It used to be h o u r s . Currently, the price seems exorbitant. I pay over $62 a month in total for high speed internet alone; no cable television or telephone in this amount. Am exploring other options. Unfortunately, there are too few. Would have switched providers long ago otherwise."
Not Good
James Evans
May 05, 2012yelcot dsl----
"Their DSL (512mb )is NOT fast enough to watch streaming video and they do NOT have anything faster available. The only thing good about it is that it is faster than dial-up. AND they have a monopoly on the service for my area... Disappointing--checking into satellite service...."
Wave Broadband
Disappointing
Mj Lane
May 01, 2012Horrible Company and No Accountability
"In a nutshell, I have had the techs out to the house too many times. At one point, I pointed out that the techs had been out 6 times in two and half months and the customer service rep said that didn't seem like very many. We've had multiple problems and just when we think it is fully fixed, I now find out someone on their end has changed my log in phone number to my cell phone number and that's why I have been locked out of my account. And I had to find that out by taking a guess as to what the problem was since it has been 4 days since they "fixed" the log in problem. Once I was able to get into the account, I see they have reverted back to an old billing address that hasn't been used for 5 years. Pretty much bad service and technical issues since we began. Including one time when they sent our account to collections because they forwarded the wrong account number."
Neutral
Josh Ingersoll
May 01, 2012They could be better
"My apartment forces me to use CenturyLink and the experience has been a mixed bag. Whenever I have had an issue it really depends on who answers the phone if I will get help or not. Much of their staff seems under-trained."
Cablevision Optimum Online
Love It
Carlos Urenaa
April 26, 2012LOVE IT.
"Ive had it for years and i still love it, i wouldnt switch 15mbps for anythingverizon or att could give, and i have never had a problem with the provider."
Great
nicholas Nance
April 26, 2012this is nice
"its a fast internet service but it sometimes stops working"
Good
Kraig Lasher
April 26, 2012Comcast is pretty good
"All in all, Comcast is pretty good. We have digital cable and phone via Comcast as well and we have less complaints than Verizon users seem to have. It can be expensive, but so is Verizon."
Disappointing
Melina Jones
April 26, 2012If you have the choice, pick someone else!
"Comcast's speed is OK, unless its the evening or the weekend and then its really lagging. For the price its pretty bad. They are the only internet provider in our area so there isn't much else available. If you have the option to get them and someone else, pick someone else!"