11 EPB Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Alvin R | 02-26-2023
EPBtotally awesome have had it for 12 years. had Comcast now Xfinity for 20 years before that will never go back
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JOHN J | 07-17-2022
EPB is the best Internet Service in America.
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Verified U | 07-12-2022
EPB has best service in the country. People are moving to our area for our internet, working from home. So I am very satisfied with my service.
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Verified U | 07-11-2022
I am extremely happy with my ISP. The customer service is great as well as the internet. They provide some of the best internet in my area.
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Verified U | 07-11-2022
Priced could be better Provider is always fast to fix an issue
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Verified U | 07-11-2022
Very good at answering your questions. Quick to respond and pleasant. People seem to be very qualified to do their job.
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Verified U | 07-08-2022
I am very satisfied. My speed suffers sometimes. Their customer service is good.
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Bruce T | 06-27-2022
When I moved here in 2007, I knew I was going to make sure I was able to NOT have to deal with AT&T nor Comcast (Xfinity) anymore ever again if at all possible. I've got a long history with both which includes a lot of calls yearly to customer service to find out why I had not connection for several hours or why my speeds had dropped really bad for several hours at the time. I EAGERLY signed up with EPB as a new hope for nice internet speeds and, hopefully good customer service. I have been shockingly impressed with EPB, in EVERY way, ever since the guy came out to do the initial install now many years ago. Customer service??? They are very quick to put you talking to a live person when you do have to call for whatever reason. They literally go out of their way to make sure every single issue you have is COMPLETELY solved in a very manner. This is beautiful!!! THIS is how a company, and it's employees, SHOULD do business! Hey "Big Guys," follow the EPB model please
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Jeff J | 05-16-2017
We love EPB. No longer having to deal with a behemoth corporation is nice. EPB gives enterprise level support but their all local folk. It's funny to watch them wipe the floor of the other big guys with their support. They've actually been sued by cable companies that don't like the competition (google it). I work from home so reliability affects my income. I haven't had any downtime and I'm way out in the suburbs. I had one issue with my VPN that was (EPB) network related, and a simple call got them to fix it over the phone, giving my house a different kind of access (forget the term). And I spoke to a local guy. At the time I write this, I am getting 100 mb/s as their cheapest, basic plan. The other competitor can only give me 75 mb/s with their most expensive plan. I could spend another $10 and get 1 gig, but what I get I can do all the netflix and work stuff I need and have bandwidth to spare. Oh, and another thing. Verizon service is horrible in my area (Apison). Verizon provided me a thing that sits on my network and gives me 4 bars on my phone. The 100 mbs can handle all of that too. EPB Rocks.
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Robert P | 12-16-2014
i left comcast to try fiber optic from epb and i have never been more satisfied with my internet service , ever. i dont have problems with my service or with their billing. comcast could not fix issues on my service for months, they told me it was me inside wireing, nothing changed but my service provider and i have no more problems, i should have changed years ago to epb. the service is supper, the prices are great, and i have more speed than i could ever use. i have 5 streaming device in my house and at least 2 to 3 running night and day and still have wifi to all my devices and network printers. good work epb. thanks for the great service you provide.
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