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17 Sonic Customer Reviews

Rating breakdown

4.5
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Derek M | 10-10-2023

Service has frequent hiccups (out for 5-60 seconds a couple times a day) which can disrupt connections. Price increased from $49.99 to $87.61 (+75%!) without notice.

Was this review helpful? Yes 18 No 1

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Philippe F | 08-02-2023

Service stability is not what it used to be with somewhat more frequent downtimes. Substantial cost increase in part due to mandatory voice service fees, even if we don't use them. Download speed is generally good

Was this review helpful? Yes 6 No 0

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Michael F | 05-17-2023

Gigabit fiber is always fast (up and down) and low-latency ā€” never the evening slowdowns I used to get with cable. It has very good uptime - has gone down well under once per year. Price is good, and they don't try to upsell you or sell your information to advertisers. What is not to like?

Was this review helpful? Yes 6 No 2

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William F | 04-28-2023

installation was quick, service teck was frendly will recomend Sonic to friends

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Jorgen T | 04-25-2023

Sonic Fiber gives me very consistent 8Gbps up and down! At $50/month, no contract I fell like I won the internet.

Was this review helpful? Yes 3 No 0

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Devin S | 03-21-2023

For the price of $40 a month you can get gigabit internet,(like actually 1000 mbits up and down, round the clock). This makes Xfinitys 60 dollars 200 mbit plan just look silly. The installation team is incredibly friendly and understanding, and they will set you up for whatever you need. They have a phone service, but they won't try to upsell you on it, and its super easy to take it off if you don't want it.

Was this review helpful? Yes 4 No 0

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Michael P | 03-16-2023

2.5 years with Sonic, no outages, never saw speeds below 600 Mbps, (usually 700 -800). Exceptional customer service (only had to speak with them when starting and ending my service). Really wish I could keep Sonic but I moved out of their service area. Dreading going back to one of the big guys.

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Newt R | 07-13-2022

Internet is fine when it actually works, which isn't often. Cannot support more than 2 devices, cuts out when we use the microwave, and only works about 65% of the time. I'm paying $60 a month only to have my phone on data nearly half the time. Will be switching as soon as I decide on a better option.

Was this review helpful? Yes 8 No 5

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Verified U | 07-07-2022

I like that they are an independent local company with reasonable prices.

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Verified U | 07-07-2022

I don't have any issues with my internet service provider. I've been happy with Sonic

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