"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Charter Communications is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states.
Charter is also a leader in High-Speed Internet service. They offer Internet connection speeds up to 20 Mbps nationwide and have launched Charter High-Speed® Internet Ultra service with speeds up to 60 Mbps in select markets. All of their Internet services come with the Charter Security Suite™ to protect their customers against online threats and intrusions.
As is true for most Internet connections, Charter's data transmission rates vary. Upstream or uploading speeds – from the Internet to the user's computer – are faster than the downstream or downloading speeds – from the user's computer to the Internet.
Charter currently offers five tiers of high speed Internet service from which the consumer can choose. Enjoy lightning –fast speeds up to 1 Mbps, 10 e-mail accounts + 20MB of Web space & great for shopping, paying bills, chat, surfing, e-mail and much more.
Charter Internet® Lite - The Lite plan offers download speeds of 1 Mbps (megabits per second), 10 email accounts, access to watch free sports online with ESPN3.com, and exclusive content on Charter.net. This tier is best for basic website viewing and email.
Charter Internet® Express - The Express tier offers download speeds of 12 Mbps, extra bursts of speed with PowerBoost®, 10 email accounts, automatic virus, hacker, and spam detection, access to watch free sports online with ESPN3.com, and exclusive content on Charter.net. This tier works well for the intermediate Internet user.
Charter Internet® Plus - The Plus tier provides download speeds of 18 Mbps, extra bursts of speed with PowerBoost®, 10 email accounts, automatic virus, hacker, and spam detection, access to watch free sports online with ESPN3.com, and exclusive content on Charter.net. This tier works well for the advanced user, uploading and downloading a lot of files, and online gaming.
Charter Internet® Max - The Max tier offers download speeds of 25 Mbps, extra bursts of speed with PowerBoost®, 10 email accounts, automatic virus, hacker, and spam detection, access to watch free sports online with ESPN3.com, and exclusive content on Charter.net. This tier is best for the advanced user and for simultaneous Internet usage by several heavy users.
Charter Internet® Ultra60 - The Ulta60 offers download speeds of 60 Mbps, extra bursts of speed with PowerBoost®, 10 email accounts, automatic virus, hacker, and spam detection, access to watch free sports online with ESPN3.com, and exclusive content on Charter.net. This tier is best for the advanced user and for simultaneous Internet usage by several heavy users.
Providing access to the Internet is fundamentally a business, not a public service. Still, any responsible and competitive company knows that customer satisfaction is absolutely necessary. Only a select few really understand that the real goal is happiness. Happiness mainly means that customers are eager to recommend their ISP. Instead Click here to keep reading…
"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Charter
Not Good
Heidi Lundeen
May 12, 2012So so. Improved service, but seems expensive.
"Service has improved. We used to have many more outages and interruptions. Customer service has improved substantially. The telephone staff are still not pleasant to deal with overall. They can be haughty. The wait time has diminished considerably. It used to be h o u r s . Currently, the price seems exorbitant. I pay over $62 a month in total for high speed internet alone; no cable television or telephone in this amount. Am exploring other options. Unfortunately, there are too few. Would have switched providers long ago otherwise."