"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
AT&T U-Verse offers high speed Internet connections via digital subscriber line (DSL) technology in 22 states. DSL technology utilizes the existing telephone line infrastructure to provide Internet access by dividing the lines into high-frequencies (used for Internet) and low-frequencies (used for voice communications). DSL allows the consumer to use the same phone line to simultaneous place and receive phone calls and to browse and use the Internet.
Like most DSL connections, AT&T U-Verse offers asymmetrical connection speeds, with the upstream (from the user's computer to the Internet) being slower than the downstream (from the Internet to the user's computer) speed.
Currently, AT&T U-Verse broadband Internet access is available in five speed tiers, so the consumer can choose the speed offering that works best for their needs. All of the plans offer free Wi-Fi access to AT&T U-Verse hot-spots in addition to free email accounts and virtually unlimited email storage. Additionally, all of the pricing tiers offer built-in wireless home networking – with the purchase or rental of a wireless router.
AT&T U-Verse High Speed Internet Tiers
Pro Plan – The Pro plan offers downstream speeds up to 3.0 Mbps and upstream speeds of up to 1.0 Mbps.
Elite Plan – This plan offers high speed downloading as fast as 6.0 Mbps, with uploading speeds as fast at 1.0 Mbps.
Max Plan – The Max plan provides a connection speed up to 12.0 Mbps for downstream connections and up to 1.5 Mbps for upstream submissions.
Max Plus Plan – This plan offers high speed Internet access as fast as 18.0 Mbps for downloading and 1.5 Mbps for uploading data to the Internet.
Max Turbo Plan – The Max Turbo pricing tier is excellent for small businesses, as it offers Internet download speeds as fast as 24.0 Mbps and upload speeds as fast as 3.0 Mbps.
Compare your Internet connection using our Internet speed test.
AT&T offers high speed or broadband Internet connections via its digital subscriber line (DSL) service. DSL connections are delivered using the existing telephone network infrastructure, including telephone lines and telephone wall jacks, but they are not dial-up Internet connections. With a dial-up connection, the consumer can either be online or on the phone, but cannot do both at the same time.
However, with a DSL Internet connection, a special device splits a single phone line into high and low frequency bands. The lower-frequencies are used for normal telephone processes, like making and receiving phone calls. The higher-frequencies, in turn, are used to carry voice, data, and video to and from the Internet. With DSL technology, the consumer can be both online and on the phone, at the same time.
At present, AT&T offers high speed DSL Internet connections in most of the areas where the company is the local carrier. Like all DSL connections, though, the signal slows or degrades the further the receiving computer and modem are from the central office. As a result, it is rare that DSL connections are available or feasible for consumers in rural or remote areas.
Like most Internet connections, AT&T's DSL connections offer different speeds for data transmitted from the Internet to the user's computer – downloading or downstreaming – and data that moves from the user's computer to the Internet – uploading or upstreaming.
AT&T DSL service is currently available on four different tiers; with all of the plans, AT&T Wi-Fi Basic is included as part of the service. Additionally, all plans offer 11 email accounts, web-based email, and dial-up accounts for when the user is traveling.
DSL Basic – This tier offers downstream speeds at up to 768 kilobits per second (Kbps) and upstream speeds at a maximum of 384 Kbps. The Basic plan works well for users who just want to email and perform basic website browsing.
DSL Express – The Express plan offers download speeds at a maximum of 1.5 megabits per second (Mbps) and uploads as fast as 384 Kbps.
DSL Pro – Downstream speeds at up to 3.0 Mbps and upstream speeds at a maximum of 512 Kbps; includes AT&T Internet Security Suite.
DSL Elite – This plan offers a maximum download speed of 6.0 Mbps and a maximum upstream speed at up to 768 Kbps. Included is the AT&T Internet Security Suite.
"I have had their internet for a while. Jumped for it when I found out they first released it in my town. Hooked right up. A few hickups here and there but reliable internet. Their service tends to not work well with youtube as I can tell. I currently have their 12mb upgraded from 6mb. They have great deals. Upload is very poor for the download speed."
"In the beginning they were great. Then they put in a new Quick Trip about 3 blocks down the road. All of the sudden the internet, cable and phone would not stay up during peak times of the day. It took them 3 months to figure it out. They would come out, fix it at the house, they tell us to call if we had more problems. When we had more problems, they would come out, fix it at the house then tell us to call. It took about 4 or 5 guys to finally figure out that it wasn't at our home, at all. It was on the hub that they put the QT on. They had to switch us off that hub and it has been perfect ever since."
"I've had problems with my internet going out and have to check my connection or reboot the system at least 2 to 3 times a week. The speed is not great had them test it but at the price I pay I don't expect a great speed. In order to get a great speed I would have to upgrade my internet services, that's just a little to steep for me so I just keep what I have. I have the DSL service so I thought at least the speed would be better than what I get. If things don’t change soon I will have to find another service provider."
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