"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
CenturyLink offers consumers high speed Internet connections in 33 states, including the Midwest, the south, and the northwestern United States. This broadband connectivity is provided via digital subscriber line (DSL) technology.
DSL high speed Internet access employs the existing telephone network infrastructure of telephone lines and already-installed phone jacks. Unlike dial-up Internet connections, which tie-up a phone line when connected to the Internet, a DSL phone line connection allows a user to simultaneously be surfing the Internet and talking on the phone at the same time, with no interference. This is done by splitting the phone line into low- and high-frequencies. The low-frequencies are utilized by regular telephone activities, such as making and receiving calls. The high-frequencies, in contrast, are used to transmit data, voice, and video to and from the Internet.
As with most Internet connections, the download or downstream speed – from the Internet to the consumer's computer is usually faster than the upload or upstream speed – from the consumer's computer to the Internet.
CenturyLink offers subscribers five different speed plans from which to select. Each plan comes with eight email addresses, unlimited mailbox storage, on-line email accessibility from any computer or wireless-enabled telephone, virus and spyware protection, and 20 megabits (MB) of personal web space for websites or blogs.
CenturyLink High Speed Internet Plans
768 K – Download speeds up to 768 kilobits per second (Kbps); basic high speed access, suitable for web-browsing and email.
1.5 Mbps – Download speeds at a maximum of 1.5 megabits per second (Mbps); email, on-line shopping, basic social networking access.
3.0 Mbps – Download speeds up to 3.0 Mbps; perfect for multiple simultaneous Internet users, on-line gaming, and high-speed downloads.
5.0 Mbps – Downstream speeds up to 5.0 Mbps; works best for heavy Internet users, multiple users, live video streams, and on-line gamers.
10.0 – Downloading speeds up to 10.0 Mbps; works well for home-based and small businesses, as well as large families and Internet users who participate in many multi-media applications.
Compare your Internet connection using our Internet speed test.
"Nothing like calling a phone and internet company and never getting to talk to a person. I so love the loop that one is put through before ever getting to actually talk to a grown up. Asking for a supervisor is like mating elephants. There is a lot of noise and it takes 18 months to get any results. If you do have a problem and your internet or phone is down for a few days and finally speak to someone at least you get a compensation offer of $5.00 off your next bill. wow not impressed"
"I recently moved and had Century Link service hooked up at my home. It has been the worst few days ever. I have spent numerous hours on the phone with them trying to get my phone service to work. I have been argued with and screamed at and when they did send out a technician he refused touch anything inside of my home. On my initial phone call to them for service I was transfered 3 times and was quoted a different price from wach individual. Thats pretty much how they work they will just tell you that the other employee gave you incorrect information they have the worst customer service ever. One of the Technicians that came out ran a phone line out my front window to the phone interface box and left me unable to close and lock my window for an entire weekend, when I called the service rep told me that everything seemed to be fine. I was shocked."
"My apartment forces me to use CenturyLink and the experience has been a mixed bag. Whenever I have had an issue it really depends on who answers the phone if I will get help or not. Much of their staff seems under-trained."
"I've been with CenturyLink for almost 2 years, formerly they were known as Qwest. Their pricing is pretty reasonable however the fastest internet speed they offer in my area is a measly 10mbps. When I first moved here my first course of business was to get the fastest internet possible. I was used to getting over 25mbps at my old location, so I found their 10mbps offering to be a tad bit disappointing. I would gladly pay considerably more for faster internet. On the positive side, any issues I've had were fixed extremely quickly and the issues I've had have been far and few between, so at least their network is rock solid!"
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