2 Cable America Evaluación de clientes

Rating breakdown

1.0
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Cable America

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Stacy M | 01-22-2022

This is the only cable company in our area. I've used them now for 15 years and have hated their service. #1. You won't get the speeds you pay for. #2. They are way overpriced. #3. The service fails often, but they won't give any discounts for the lack of service. #4. After business hours you are sent to a call center, which can I lay help you by taking your number so they can call you when they open. #5. If you fall behind, they will quickly disconnect you, and then charge you a reconnection charge. To summarize, they know your choices are limited, so they simply don't care.

¿Fue útil esta reseña? Yes 2 No 0

Cable America

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Teresa B | 06-04-2018

They know they have the market cornered in Republic, therefore their service is sub standard. They charge far too much for internet. Claim that you have good speed, but when you're constantly booted offline, and call service tech's out, they either blame the router or old lines. Last year they told me that the router I had, which worked AMAZINGLY before wasn't the right one. I said, it's literally the specs you call for, he says, oh, well it's the brand. No, they don't know what to do, so they deflect. When you call customer service, they basically just sent tech's out, there's never an admission of bad service, never an offer to refund any amount of money. When I had TV service, they do not offer those premium channels on the free preview weekends - I asked why, they said they won't subscribe to that through those vendors. Forget what the customer wants! If you can avoid it, do not go through Cable America.

¿Fue útil esta reseña? Yes 30 No 6