Mercury Broadband Evaluación de clientes
44 Mercury Broadband Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Carol M | 12-30-2024
Do NOT use Mercury if you have ANY other possible alternative. We did not & have suffered through down towers, no return calls, no assistance with troubleshooting & we pay $99 a month. Try any other option before Mercury. Their customer service, if you can reach a person ever, is wholly lacking in knowledge & customer skills. It is really too bad as we wanted to support local guys.
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0
Wendell L | 08-11-2024
You can set your watch by when the Mercury Internet connection fails virtually every night , 7 days a week, here in Capac Michigan. I have called them numerous times, they are always very helpful in evaluating and re-establishing a connection. Not a single time have I been told it is something I am doing. But likewise , it is virtually a nightly occurrence. I use to reset the box 3 or 4 times and sometimes I could get reconnected. Now, I just wait till the next morning and it has self-healed or a call customer service. Price is good, speed is good, reliability is horrible
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Verified U | 05-20-2023
I like their service and attitude towards customers. The price is reasonable and the Internet speed is adequate. I hope we can make the Internet speed more smooth so that there will not be a situation of network interruption
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Verified U | 05-19-2023
Their high speed service. They easy to cooperate with in help. Very good customer service.
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Verified U | 05-09-2023
We don't have a lot of other options. They are the best of what's available
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Verified U | 05-09-2023
I liked the install. It was very professional. Easy to understand how things worked. Customer service is very good answering questions
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Verified U | 05-07-2023
Their customer service is top notch. Bill is accurate and we get good internet service
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Verified U | 05-06-2023
I am satisfied. I rarely have problems. The service is great and so is the customer service
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Verified U | 05-03-2023
i like the the service is reliable and affordable. also that there or few moments of slow down and that the service is fast
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Rebecca W | 04-10-2023
Do not use. They will try to charge you to fix the internet, they will try to charge you to go to a "static line" so it's not a shotty. They will try to Nickle and dime you for service that isn't there even if "there's a tower .5miles away"
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