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"Very pleased with the Internet provided by Windstream..."

Gayle Brennick | Berea, KY
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356 Windstream Evaluación de clientes

Rating breakdown

3.0
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Ken S | 10-04-2023

we have not had internet and landline since last Thursday. 09/28/23. my wife has medical condition and has no phone

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Phillip J | 08-24-2023

Worst internet I have ever had. Always having outages. Spend more time without internet than with. Also over priced. I don't like paying for what I'm not getting.

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Donald D | 08-10-2023

not the best internet i have had it for years but not much to brag about for what we pay for it It sshould be better they always give a excuse to why it not better by saying were working on it well this has been going on years with me im tired of it

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J P | 08-03-2023

We have been on Windstream Kinetic fiber broadband for about three months, it is thaw most pathetic excuse for an internet service provider I have experienced in 30 years of being online. We pay for what is supposed to be over 500Gb speed, it very seldom tests over 5GB, and Windstream either doesn’t care, or doesn’t know how to improve it. The only time they’ve sent a “technician” out, he suggested we contact DirecTV, and see if they could fix it. The two services are not interconnected, and have absolutely nothing to do with each other.

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Leah L | 07-28-2023

Absolutely great speeds and service.. Just make sure to pay attention to what the fine print says about pricing because after the ACP discount you will still owe each month! Something I was told I wouldn’t have to worry about. Other than that I couldn’t find a thing to complain about if I tried!

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Tammy T | 07-28-2023

Windstream can be helpful sometimes. To me they not high speed but I'm 62 and really just learning the internet. I have found some really good customer service people. I need someone that slowly walked me though problems

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Paula E | 07-24-2023

My internet service is very slow and unable to watch movies without buffing every 5 minutes. Plus the price has gotten to the point that I’m looking for a cheap company but expect the service to be worse. Can’t win, other companies state I need a 40 foot antenna at my expense just to receive maybe better service.

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Michelle B | 04-23-2023

The service is HORRIBLE. Our internet constantly goes out or slows down significantly. When we call they say they can see on their end how many times our signal dropped (hundreds, if not thousands). And yet they can't seem to fix the issue. They starting charging us another $5 as month for 73-100Mbs download speed even though it NEVER gets as high as 73. Now they are charging us for "dispatched appt - no access" when we 1) didn't have appts on those dates and 2) were HOME on those dates and they never showed up. Total rip off. The service guys have told us they know their equipment is old and needs to be replaced but they don't want to spend the money to fix it. DO NOT GET WINDSTREAM/KINETIC.

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Patricia W | 04-06-2023

I have called many times for Tech but no one shows to fix the problem.

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Cheryl A | 04-02-2023

The speed leaves a bit to be desired. The mist I get is 20 mgb which is ridiculous considering what other companies offer. I have a problem with streaming quite a bit and have to reboot quite often. However, Windstream is my only option. I live in a neighborhood with 127 homes and several more being built. No one in here likes Windstream. Any one would switch given another option. Why do we only have one choice and why does Windstream not offer a higher speed service? I will keep checking to see if there is any other option available.

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