Astound Broadband Evaluación de clientes
358 Astound Broadband Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Elyse L | 06-17-2025
Usuario Verificado
I am going to start looking for a new cable provider. The rates go up on a regular basis. Customer service is horrible. I simply can not afford the constant increases, especially with the equipment. I may go to streaming.
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S B | 06-17-2025
Usuario Verificado
The monthly price suddenly doubled! No advance notice….
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Bob S | 06-16-2025
Poor Customer Service, low value for money service plans, very unstable internet connection
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Jessica D | 06-10-2025
It is ABSOLUTELY ridiculous that we have been without internet for 2DAYS. Outage??? Also I am not able to speak to an actual person. Convenient
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EDWARD K | 06-10-2025
Usuario Verificado
LOVE RCN ASTOUND
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Arrellios U | 06-07-2025
Usuario Verificado
Frank was awesome he was patient and he made sure I had everything I needed
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Fadi E | 06-06-2025
Usuario Verificado
In June 2023, I signed a two year price lock for my internet, since then my rate went up two times in less than a year, when I call to ask about the rate increase and that I have a price lock for 2 years, I get these excuses that my rate is the same , it’s “OTHERS” things that went up like maintenance or so other internet factor, my bill almost doubled in less than a year and I have a price lock. Stay away from Astound they will lie about their pricing and price lock.
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Dane L | 06-06-2025
Incredibly unethical and dishonest behavior from this company. Multiple times within my 5 years of being a customer did they promise me a rate for 12 months and then raise it within the first few months of that contract. The response would be “a promo you were under has ended”. Not once would they tell me this when I would ask why and then have to renegotiate my rate. I have screenshots of each time their CS told me I was locked in for 12 months at a rate. Multiple times this happened. I’m not sure how this isn’t illegal.
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