731 Optimum Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Paula M | 08-11-2023
Worst internet out there. Out everyday!!!!!
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Samuel S | 08-10-2023
DO NOT choose the "self-install" option. They refused to schedule a technician for 7 days claiming that my area was under an outage. I explained to six different customer service agents that the cable between the pole and the box on the side of my house had been cut. On the 8th day, I ran an extension cable out to the pole and plugged their modem straight into it. Internet worked great. I explained to TWO MORE technical support reps that I still needed service, but because my equipment had been plugged in, they considered my "self install" a success and would charge me $130 for a tech visit. I showed up at the local office and talked them into sending techs out. They gave me an appointment between "8AM and 8PM" the following day. I was home _THE ENTIRE DAY_. Not only did the techs not show up, they didn't call, they didn't text, and they charged me for the service call anyway. It is impossible to speak to anyone with any authority to do anything. On the 10th day, I just dropped the modem off, told them to keep it, and dared them to try to bill me for any of this. If anyone wants to start a class action lawsuit, I'm in. This company should not be allowed to operate in Texas.
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MARRILYN M | 08-09-2023
This is the worst internet provider. I thought Spectrum was bad but this is far far worse.
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Debra B | 07-22-2023
Almost every day I have to call due to slow internet service. I am always told the gateway is the issue and have to reboot. I am paying for the fastest service, which I am not getting! Current download speed test: under 35! I am looking for another provider. I do NOT recommend Optimum.
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Leo G | 05-04-2023
I really enjoyed speaking and working with Gabriel in Pasadena to get my router and modem installed by threading the coaxial cable through the wall. I did not get to fill out the survey regarding his visit in time, but I hope he is recognized for his good work through this review. I hope this gets back to him and he can add to a list of already very positive reviews.
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Jeffrey T | 04-25-2023
Severe price gouging and slow. Down every now and then. No improvement over Suddenlink either in price or service.
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Laura H | 04-04-2023
Great customer service
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Charles B | 03-26-2023
Download speed is ok, but upload speed is slow. Wish fiber was in my area...
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James S | 03-13-2023
Customer service is terrible. You cannot get anything accomplished with this company.
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Douglas K | 02-25-2023
Worst customer service at the Enid OK office I've ever received in my 70 years of dealing with all types of businesses. I was hoping after it changed from Suddenlink it would get better. It got WAY worse. caveat emptor (buyer beware)
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