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"Optimum has great speed and reliability, plus tons of hotspots..."

Aarti Dogra | White Plains, NY
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733 Optimum Evaluación de clientes

Rating breakdown

2.5
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Stan C | 10-01-2023

between 6/30/2023 and 9/20/23 i have experienced over 35 internet outages. they (optimum) have checked my system and said i needed a new modem. the tech never came . It has been three months ,now i have kept a log of the outages and sent it to them (optimum). I know that we are having dificult times now, and i feel like there is not any help coming from them. But do you know what? i still have to pay that monthly fee.

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Clayton T | 09-20-2023

Worst company ever. Zero costumer service and the techs are lazy and don't even follow simple instruction. And they want to do is argue with the costumer instead of coming back to fix their mistake. It's just suddenlink with a different name. They really need to be investigated

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Paula M | 08-11-2023

Worst internet out there. Out everyday!!!!!

¿Fue útil esta reseña? Yes 0 No 1

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Samuel S | 08-10-2023

DO NOT choose the "self-install" option. They refused to schedule a technician for 7 days claiming that my area was under an outage. I explained to six different customer service agents that the cable between the pole and the box on the side of my house had been cut. On the 8th day, I ran an extension cable out to the pole and plugged their modem straight into it. Internet worked great. I explained to TWO MORE technical support reps that I still needed service, but because my equipment had been plugged in, they considered my "self install" a success and would charge me $130 for a tech visit. I showed up at the local office and talked them into sending techs out. They gave me an appointment between "8AM and 8PM" the following day. I was home _THE ENTIRE DAY_. Not only did the techs not show up, they didn't call, they didn't text, and they charged me for the service call anyway. It is impossible to speak to anyone with any authority to do anything. On the 10th day, I just dropped the modem off, told them to keep it, and dared them to try to bill me for any of this. If anyone wants to start a class action lawsuit, I'm in. This company should not be allowed to operate in Texas.

¿Fue útil esta reseña? Yes 3 No 0

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MARRILYN M | 08-09-2023

This is the worst internet provider. I thought Spectrum was bad but this is far far worse.

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Debra B | 07-22-2023

Almost every day I have to call due to slow internet service. I am always told the gateway is the issue and have to reboot. I am paying for the fastest service, which I am not getting! Current download speed test: under 35! I am looking for another provider. I do NOT recommend Optimum.

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Leo G | 05-04-2023

I really enjoyed speaking and working with Gabriel in Pasadena to get my router and modem installed by threading the coaxial cable through the wall. I did not get to fill out the survey regarding his visit in time, but I hope he is recognized for his good work through this review. I hope this gets back to him and he can add to a list of already very positive reviews.

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Jeffrey T | 04-25-2023

Severe price gouging and slow. Down every now and then. No improvement over Suddenlink either in price or service.

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Laura H | 04-04-2023

Great customer service

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Charles B | 03-26-2023

Download speed is ok, but upload speed is slow. Wish fiber was in my area...

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