Internet Providers in Austin, TX
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3 Mbps upload
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Customer Reviews of Internet Providers in Austin
Every time I've used Time Warner, they continually raise their rates over a short period of time. They don't care about their customers at all. I'm tired of it!
Mary DavisAustin , TX2016-06-25
Time Warner's service was extremely unreliable so I was forced to discontinue after suffering many frustrating troubleshooting sessions with their online and telephone support in an attempt to determine why I was getting fifty percent packet loss from their service.
Steve BAustin , TX2015-07-09
I can recall a time when Time Warner cared about their customers. Their speed is poopy, the services is meh. I just want faster internet. Plain. And. Simple.
Jarrod WilliamsAustin , TX2015-04-29
Time Warner provides minimal internet service with poor quality customer. They provide equipment and outsource all installation
Kerry Pickens Austin , TX2015-04-11
The service is incredibly expensive and the speed is not consistent. We're practically being punished for not bundling Internet and tv or phone
Jimena CAustin , TX2015-03-30
We have had Time Warner (this time) for a year and a half. We had been Time Warner customers for over six years previously but switched to ATT and were very unhappy with service, speed of internet and deceitful pricing. So, we switched back to Time Warner in September twenty thirteen and have been happy with internet speed, customer service but pricing could be a bit lower in my opinion.
KAREN KIRCHEMAustin , TX2015-02-27
Time Warner Cable is a unremarkable, yet reliable provider. The reliability is the key point because the network for the most part is up. If it happens to go down, it can take days to weeks to get a repair, but luckily this doesn't happen too often. The biggest draw back is price point. The service levels tend to be more expensive than they need to be, and their technical and customer assistance people double as sales people and will try to upgrade you. Many of these people have no idea what bandwidth is or how it is used and use buzz words and misinformation they get from meetings (or just plain make up) to try and upgrade customers that do not need it. Because reliable, high speed internet is kind of a utility in this modern time, it is horrible that companies get monopolies in areas, but for the only real option, it is okay.
Christopher LeviAustin , TX2014-12-28
When I first signed up with Grande, they were definitely the cheapest option and one of the few that offered JUST internet. Unfortunately, my bill has steadily rose over the last five years and I've realized I'm paying more for less bandwidth than I would at AT&T or Time Warner....and I'm probably getting a slower internet speed in all honesty. I've decided to go back into the market and found that I could pay five dollars more at one of Grande's competitors and get a significantly faster internet speed plus a phone line. All-in-all, I would have stayed with Grande had my monthly cost not risen so much since it wasn't necessarily a bad (or good) internet provider.
Breanne MillerAustin , TX2014-12-05
I have been super happy with the internet service provided by Grande Communications, but the monthly pricing seems outrageous for the internet only service. Internet service should not be cheaper with a bundled service. Unfortunately, I will be looking for a more affordable option.
Molly WAustin , TX2014-09-11
The service is always quick, we typically get a technician out the next day. If we have an outage and we ask their advice they give a courtesy call back withing twenty four hours to see if we have resolved the issue or need a tech to come out. They have yet to complain about my children screaming in the background haha.
Brent PAustin , TX2014-08-17
Good, reliable service. First router was weak but promptly came out to replace with a more powerful upgrade at no cost. Have recommended to many friends and will continue to do so.
Mike OliverAustin , TX2014-03-21
I can not recommend Grande highly enough. fiber optic with service that is spectacular and prices that can not be beat. I have had 2 other providers that I will not name here and will only say that one was a nightmare and the other just a bad dream. with Grande I am in heaven and like this company so much even when google arrives it will be very difficult for me to want to switch.
Ralph McgahaginAustin , TX2014-03-20
we have grande, it is slow and unreliable, but it is cheaper than time warner or anything else in our area. There customer service is also pretty bad and install people don't take the time do the job right.
Christian HartnettAustin , TX2014-03-20
AT&T has been WAY better in quality and customer service than I ever had with Time Warner. With TW my modem was constantly going down and I work online so I HAVE to have reliable internet service. The four years I've had AT&T broadband I have had only ONE issue with connection, which one call to them solved it in less than 30 minutes. I am VERY happy with AT&T and will stay with them for the long haul.
Elisa PerkinsAustin , TX2014-03-19