"U-verse has great customer service but I mostly like it for the speed..."

Leticia B | Costa Mesa, CA
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Opinión de HSI

AT&T offers a complete way to enjoy home entertainment with great customer service, bundling options, and reliable speeds.

Why choose AT&T?

Streaming without delay, complete data transfer, and low latency are all standard features of AT&T service. Plus, AT&T U-verse TV delivers a high-quality, clear picture. You can even bundle AT&T Internet with DIRECTV if U-verse isn’t available in your area.

Calificación de HSI

7.6
General

Velocidad 6.4

Valor 7.2

Interés del consumidor 9.0

Satisfacción del consumidor 7.7

Las calificaciones de HSI son una puntuación agregada asignada por nuestros profesionales de internet. Se incluyen muchos factores, entre ellos:

  • Encuesta al Consumidor 2015 de HSI
  • Datos del gobierno sobre la velocidad y confiabilidad de los proveedores de internet
  • Perspectiva de los conocedores de la industria
  • Retroalimentación del cliente en el sitio
  • Análisis de patrones en la base de datos de HSI
  • Retroalimentación de nuestros socios

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Evaluación de HSI sobre AT&T

Velocidad

Velocidades de Internet de AT&T

Descarga hasta

1000 Mbps

Carga hasta

1000 Mbps

AT&T's internet speeds have been found to be reliable for online gaming and HD streaming. AT&T uses an advanced digital fiber-optic network to deliver its High Speed Internet. Customers, depending on their location, will either have Internet delivered via fiber-to-the-premises (FTTP) or fiber-to-the-node (FTTN) technology. That technology delivers a consistent reliable connection, unfortunately the speed at which any particular connection performs varies greatly from area to area. AT&T offers a better choice of speed and price combinations than other national providers, making it an affordable option.



Valor

Precios de Internet de AT&T

Paquetes de internet desde

$30/mo

Paquetes superiores desde

$80/mo

High Speed Internet service from AT&T with bundles including TV, Internet, and phone - often starts at extremely affordable prices, and promotional discounts add to the savings. As with most time-sensitive promotions, prices may increase once the promotional period is over. The post-promotion price points put AT&T near the middle of the affordability scale compared to other national providers. However, bundling more than one service from AT&T dramatically improves monthly costs. U-verse TV and phone can be added to High Speed Internet to create a surprisingly affordable complete entertainment package.



Satisfacción del cliente

In a 2012 study that measured customer satisfaction with cable, satellite and Internet protocol television providers, J.D. Power and Associates rated AT&T U-verse as "Among the Best" in its Customer Satisfaction Index Ranking for the South, North Central, and West Regions. The study measured customer satisfaction based on performance and reliability, cost of service, billing, programming, communication and customer service. Over 22,500 customers nationwide were surveyed and the results ranked AT&T U-verse above DISH, DIRECTV, and Time Warner for the North Central region. The HighSpeedInternet.com 2015 independent research backed up the J.D. Power study. In our research AT&T ranked among the best for customer satisfaction in every category. AT&T offers 24-hour technical customer support on a dedicated support line. Live chat, email ticket submission, and social media outlets allow for additional channels of contact. While all AT&T billing or account issues must be resolved during regular business hours, the company has made sure their hours are accessible for customers in every American time zone.


Es posible que los precios, las velocidades y otra información no estén disponibles para todas las compañías, y esta información está siempre sujeta a cambios. A pesar de que las reseñas que presentamos en HighSpeedInternet.com están bien documentadas y de que hacemos todo lo posible por mantener la información actualizada, el acceso limitado que tenemos a la información relevante puede hacer que en ocasiones la información contenga errores.