"Comcast/Xfinity does win out in terms of speed and service..."

Everett Bailey | Sammamish, WA
Ver todas las reseñas

Lo bueno

Opinión de HSI

Xfinity offers dependable, secure internet service. Its speeds and prices are competitive in the industry and generally faster than DSL.

Why choose Xfinity?

Xfinity has one of the fastest top-tier speeds you can get from a cable provider.

Calificación de HSI

6.5
General

Velocidad 8.6

Valor 7.2

Interés del consumidor 3.0

Satisfacción del consumidor 7.0

Las calificaciones de HSI son una puntuación agregada asignada por nuestros profesionales de internet. Se incluyen muchos factores, entre ellos:

  • Encuesta al Consumidor 2015 de HSI
  • Datos del gobierno sobre la velocidad y confiabilidad de los proveedores de internet
  • Perspectiva de los conocedores de la industria
  • Retroalimentación del cliente en el sitio
  • Análisis de patrones en la base de datos de HSI
  • Retroalimentación de nuestros socios

Ingresa tu código postal para saber si Xfinity está disponible en tu área

O Ver el mapa de disponibilidad

Evaluación de HSI sobre Xfinity

Velocidad

Velocidades de Internet de Xfinity

Descarga hasta

2 Gbps

Carga hasta

100 Mbps

The speed of Xfinity Internet depends entirely on which package you choose. Xfinity offers four service tiers, ranging from 15 Mbps all the way up to 2000 Mbps. Provided that customers subscribe to a service tier with enough bandwidth to handle their usage, Xfinity provides plenty of speed. Most Xfinity cable Internet packages are faster than DSL Internet connections. Customers with higher tier subscriptions should have no trouble with online gaming or streaming HD videos. The Xfinity home WiFi network is easy to set up and the speed is pretty reliable for multiple users online at the same time. Xfinity uses the same copper wires to deliver Xfinity Internet as it does for its cable TV. While these cables are pretty durable, they don't run directly to the customer's home. The cables run to a network hub in the neighborhood, and then split off from there. Under that configuration, customers may see slowed or inconsistent connections during times of peak Internet use because all the subscribers in the neighborhood are sharing the same connection hub. The majority of the time, this is not an issue but may show up in the early evening on weekdays.



Valor

Precios de Internet de Xfinity

Paquetes de internet desde

$29.99/mo

Paquetes superiores desde

$89.99/mo

The pricing for Xfinity Internet is competitive in the marketplace. As with speeds, the cost varies depending on the service tier a customer chooses. Xfinity also sweetens the deal for new customers with some good sign-on promotions like gift cards and reduced pricing for the first year. Customers can expect more value by ordering Xfinity TV, Xfinity Voice, or both with their Internet service because Xfinity offers discounts for ordering multiple services together. Some service areas can even get bundles that include home security options. Some service fees and equipment rental charges may come along with the regular monthly rate. Customers should expect their bill to be a little higher than the advertised price, especially early in the service when they're still paying for installation.



Satisfacción del cliente

Xfinity is generally regarded as having poor customer service. In fact, in a 2012 JD Power Report on a survey that included over 22,500 consumers nationwide, Xfinity ranked below average for customer satisfaction in three out of four regions in America. Since then, Xfinity has taken a new approach to customer service, focusing on empowering its customers to answer their own questions. It allows customers to self-install their services, and also provides online account management. In 2013, Xfinity's CFO told Gene Marks of Forbes.com, "All of these improvements result in a better experience for our customers and improve productivity for our cable operations."


Es posible que los precios, las velocidades y otra información no estén disponibles para todas las compañías, y esta información está siempre sujeta a cambios. A pesar de que las reseñas que presentamos en HighSpeedInternet.com están bien documentadas y de que hacemos todo lo posible por mantener la información actualizada, el acceso limitado que tenemos a la información relevante puede hacer que en ocasiones la información contenga errores.

This site is a U.S. Consumer site. You can learn more about our site and privacy policy here.