Frontier Evaluación de clientes
1274 Frontier Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
D K | 07-10-2024
Internet goes down every night around 8:30pm. Every night. Never resolved. Their phone service is exceptionally poor. Never recommend. Never.
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Jhonny C | 07-09-2024
I made the contract 2 weeks ago. I still wait the router. The service starting to charge and I never get it. No physical store, no body answer the phone, no body answer the email. My address is not in the system, I try to change it in the app and nothing, No body can give me an answer, I need the internet connection I lost 4 days of my job, if they fired me. I will be take some lawyers decision.. is not fear, if not have the service why take me my personal data and my bank information.?
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Natalie W | 07-09-2024
I’ve been working from home using my phone’s hotspot for internet, while my frontier home wifi has been spotty and unusable for over a month. Can’t talk to a human for tech support because their phone lines are all automated, and as soon as I call, it says something along the lines of “we see there’s an outage in your area. Our agents don’t have any new info. We’ll let you know when it’s fixed” then they just… hang up on me?? A FULL MONTH with unusable service and no workaround to speak to a person. Cancelling and getting new provider. Also filing a BBB report. This is absurd
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Ernest L | 07-07-2024
have had only a short while but its been down more than up and you can not get anyone on phone.
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Gary P | 07-01-2024
worst telephone company I've ever dealt with. High priced, slow repair if at all. No one in company cared if they helped customers or not.
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Tom G | 06-26-2024
Was charged $50 restocking fee when I discontinued service then they charged me $160.00 for equipment that I had proof that I returned. Customer service was awful.
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Cathy B | 06-26-2024
Your monthly price is to high we got rid of landline to cut cost but you jacked it right up there again. We need the senior discount
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Shirley M | 06-26-2024
Internet installed one afternoon by mid day the next day it wasn’t working! 2 hours 8 transfers and no resolution! Looking for another company
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Nancy E | 06-24-2024
Internet goes down frequently each day. We are getting a new carrier. They always say they are fixing it but never do so unreliable
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Mary Margaret C | 06-13-2024
Frontier Internet is the worst company I have ever dealt with. I got connected in April 2024, I called because service kept going out and they told me 7-10 days for a technician. I told them to disconnect my service because I couldn’t do without internet that long. I have talked to numerous people trying to get my service disconnected and I have sent my equipment back which was almost impossible because they wouldn’t send me a QR code. I’m still getting billed. This is June 2024 and nothing has been resolved.
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