Frontier pros and cons
Frontier has a few remarkable pros—like its 500 Mbps fiber internet plan for $59.99 per month—sprinkled throughout its services. But as a whole, Frontier’s biggest con is inconsistency.
Frontier Communications as a company is confusing. It has two different branded services: Frontier Internet and Frontier FiberOptic. Both of them have different prices and plan details for internet, TV, and home phone, and they all have different service areas.
That inconsistency can make it difficult to find relevant information when you’re shopping. And it means that some Frontier customers get much better (or much worse) service than others, depending on where you live.
- Availability in rural areas
- High-speed fiber plans
- Whole home DVR for TV bundles
- Reasonable prices for most plans
- Equipment rental fees
- Inconsistent services, depending on your area
- No standalone TV packages
- Generally confusing pricing and structure
- Low customer satisfaction score
On April 14, 2020, Frontier Communications filed for bankruptcy. The company is continuing operations and has said that Frontier’s customers won’t face any service interruptions. If you want to know more about the situation, read our full guide on what Frontier’s bankruptcy means for customers.
Frontier internet, TV, mobile, and bundling
Offers and availability may vary by location and are subject to change.
Frontier primarily offers internet services, but you can add TV and home phone services into both Double Play and Triple Play bundles.
Get fast upload and download speeds for a low price.
Frontier offers fiber and digital subscriber line (DSL) internet. While its DSL service is okay, Frontier has a few fiber internet plans that are particularly great.
Frontier FiberOptic offers a 500/500 internet plan. That’s 500 Mbps for upload and download speed for $59.99 per month, which is exceptionally good for both speed and price.
You can find out where this plan is available and compare all of Frontier’s internet services in our in-depth internet review.
Find a Frontier store near you.
Frontier fees and charges
For the most part, Frontier charges the same fees as any other Internet Service Provider (ISP). You have to pay state and local taxes on top of the advertised price.
The other fees are all normal—if unpleasant—stuff. If you sign a contract, you’ll need to pony up some extra cash if you leave early. There are some plans that don’t require a service agreement though. And if you pay late, you get a late fee. No surprise there.
The one Frontier fee we really object to is the internet equipment rental fee. You can read a more in-depth rant about this in our Frontier internet review, but basically Frontier charges internet customers this “rental” fee regardless of whether or not the customer is actually renting any equipment.
Learn more about Frontier.
Frontier’s services and prices vary so much by area that it’s difficult to make a blanket recommendation or condemnation. It really depends on where you live and which Frontier plans are available to you.
We can say that Frontier has reasonable prices for most of its plans. It offers fast internet speeds, especially to Frontier FiberOptic customers. And its internet plans don’t have data caps.
But Frontier also scored relatively low in our 2020 customer satisfaction survey, ranking ninth overall of 15 ISPs. Its best services have very limited availability, and that causes some Frontier customers to get the short end of the stick in terms of both service quality and price.
Overall, Frontier isn’t all bad, but it’s far from the best internet provider out there. You should see what your other options are before you commit.