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Frontier Internet Review

Frontier offers fast fiber internet but its DSL is more widely available

Frontier

Price: $44.99–$129.99/mo.
Fiber speeds: 500–5,000 Mbps
Data cap: No cap
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Provider star ratings are based on user reviews and our independent customer satisfaction survey.

Our Frontier internet review

Frontier’s DSL internet has you covered in terms of availability if you live in a rural area without cable or fiber internet access. But if you can get Frontier’s fiber, go with that instead. You can get a serious boost in speed for the same price you pay for DSL or cable internet.

 Pros

  • Affordable fiber plans
  • Wide DSL availability in rural areas

 Cons

  • Added fees for equipment
  • Limited fiber availability

Are you a current Frontier customer wanting to submit a review? Leave your feedback on Frontier’s customer review page and see what other customers say.

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Compare Frontier internet plans and pricing

PackagePriceSpeedTypeView on Frontier site
Frontier Fiber 500$44.99/mo.Up to 500MbpsFiberShop Plans
Frontier Fiber 1 Gig$69.99/mo.Up to 1,000MbpsFiberShop Plans
Frontier Fiber 2 Gig$99.99/mo.#Up to 2,000MbpsFiberShop Plans
Frontier Fiber 5 Gig$129.99/mo.**Up to 5,000MbpsFiberShop Plans
Frontier Internet (DSL)$64.99/mo.*Call for detailsDSLShop Plans

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Frontier speeds: What’s best for you?

You don’t need a lot of speed to stream video, stream music, or play games online. But all that streaming can add up when multiple people download all that data simultaneously. The 500 Mbps plan is great for homes with around four people; it gives you enough room to stream, surf, and download game updates without disrupting everyone’s day. Speeds over 500 Mbps are ideal for running a business from home and livestreaming.

How fast are your Frontier speeds?

Click below for a quick speed test and find out.

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Use our How Much Speed Do I Need? tool to see your household’s ideal internet speed before investing in a high-speed Frontier plan.

Frontier data caps

Frontier does not enforce data caps, so no worries there.

Is Frontier internet available where you live?

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Our favorite plan:

The Fiber 500 plan is cheap and offers plenty of speed for a family of four. It’s an excellent deal compared to Spectrum’s 500 Mbps plan offered at $25 more and doesn’t have symmetrical speeds.

We suggest Frontier’s fiber over DSL and cable internet if you can get it—fiber is more reliable and has symmetrical speeds. Frontier expects to reach 10 million homes with fiber by the end of 2025.

Frontier also provides DSL internet if you can’t get fiber where you live.

HSI badge deals

Frontier ongoing deals and promotions + bundles

Order a qualifying Frontier fiber internet plan to get a free installation and a free rental of the Amazon eero Pro 6 or 6E router. Plus, save $10 per month on your first year of YouTube TV.

Get a $200 Visa Reward Gift Card when you sign up for the Fiber 2 Gig plan.

Get the Deal

Frontier internet fees

Cost
Equipment Fee
  • No monthly charge for equipment
Installation Fee
  • Free fiber expert installation, $100 DSL expert installation
Other Fees
  • $10.00 restocking fee
  • Price varies for extra devices
  • $10.00/mo. no AutoPay fee for DSL
  • $10.00/mo. no AutoPay fee for fiber
  • $2.99/mo. paper bill fee
  • Up to $10.00 pay by phone convenience fee

Frontier’s paper bill fee is somewhat new to the list, so be sure to get your bill digitally if you want to save $36 each year. Also, try to avoid paying your bill through an authorized agent—human interaction requires an added fee. Frontier also offers self-install for some fiber plans.

Frontier internet installation, equipment, and contracts

Frontier fiber expert installation is free and offers a self-install option on some fiber plans. Expert installation for DSL plans is $100.

Frontier equipment

You get an Amazon eero mesh Wi-Fi router when you sign up for DSL internet. The Fiber 1 Gig plan comes with the Amazon eero Pro 6 and you get the Ultrafast Wi-Fi 6E router if you choose the Fiber 2 Gig plan. The Fiber 5 Gig plan comes with an Archer AXE300 Wi-Fi router.

Frontier internet contracts

Frontier does not have contracts. Instead, you must sign an agreement for up to 12 months if you select a plan with a rewards card. An early termination fee applies if you cancel your service before the agreement period ends.

Frontier internet customer ratings

OverallReliabilityCustomer ServiceSpeedPrice
Frontier customer satisfaction rating3.53.53.63.63.4
National provider average rating3.73.73.63.83.4

In our latest customer satisfaction survey, Frontier ranks twelfth out of 15 internet providers for overall satisfaction, placing it slightly lower than the national average. It ranks best in price satisfaction, taking the seventh spot behind fiber rivals AT&T, Verizon, and CenturyLink, who also don’t have surprising price hikes after 12 months. However, its weakest link is speed, possibly due to its DSL internet speed issues.

See what other Frontier customers are saying

Tell us about your experiences with Frontier. Fill out our Customer Review form to let future customers know what to expect. Plus, you can read what other customers have to say.

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How Frontier compares to the competition

ProviderPlan price rangeSpeeds (range)User rating*Order online
Frontier$44.99–$129.99/mo.Up to 500–5,000 Mbps (for fiber)3.5View Plans
Spectrum$49.99–$89.99/mo. for 12 mos.Up to 300–1,000 Mbps (wireless speeds may vary)3.7View Plans
Xfinity$30.00–$120.00/mo.§##|75–2,000 Mbps3.9View Plans
Optimum$30.00–$265.00/mo.||#Up to 300–8,000 Mbps3.3View Plans
CenturyLink$30.00–$75.00/mo.**††Up to 100–940 Mbps3.6

For the most part, Frontier DSL competes with Xfinity, Spectrum, and Optimum cable internet. Frontier has five million fiber connections as of May 2022, so the chances of finding Frontier’s fiber-to-the-home service are slim for now. Fiber internet is just scarce in general, so DSL and cable internet may be your only landline options.

If we compare gigabit plans, CenturyLink has the same starting price as Xfinity, but Xfinity offers the most bang for your buck with its Gigabit Xtra plan at $80.00 per month for up to 1,200 Mbps.

But keep possible price hikes in mind. Optimum’s gigabit plan is cheaper than Spectrum’s at first but costs $25 more once the promotional period ends. Meanwhile, Frontier’s gigabit plan idles at a flat $69.99 per month, but isn’t guaranteed outside of month to month.

Read our full reviews of Frontier vs. its main internet competitors

Is Frontier internet right for you?

Frontier is your go-to, contract-free DSL internet provider in rural areas. It mainly competes with CenturyLink in this space and serves as an alternative if cable internet from Spectrum, Xfinity, or Optimum doesn’t reach your home. The price is on par with other DSL providers—even slightly cheaper than AT&T’s DSL service.

Frontier’s fiber is a different story. The prices are great and don’t automatically increase after the promotional period ends, however it’s hard to find right now. Frontier promises better availability soon as it swaps out telephone lines with fiber connections. So get fiber if you can, especially if you crave Frontier’s fast 2,000 Mbps speeds.

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FAQ about Frontier

What is Frontier Communications?
What are the best routers for Frontier internet?
Why does Frontier now have a printed bill fee?

Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.

Sources

  1. Frontier Communications, “Frontier Becomes the First and Only Major ISP to Deliver Network-Wide 2 Gig Fiber Service,” February 22, 2022. Accessed May 17, 2022.
  2. Frontier Communications, “Frontier Communications Accelerates Fiber Build Out to Reach 10 Million Locations by End of 2025,” August 05, 2021. Accessed May 17, 2022.
  3. Frontier Communications, “Frontier Billing: Frequently Asked Questions.” Accessed May 17, 2022.
  4. Frontier Communications, “Understand My Bill: Taxes and Surcharges.” Accessed May 17, 2022.
  5. Frontier Communications, “Frontier First Quarter 2022 Results,” May 6, 2022. Accessed May 18, 2022.