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Overview of internet satisfaction and availability in New York

You can find fast speeds and solid deals on internet in New York. Spectrum has a large footprint across the state, giving millions access to sturdy cable service. You can also find Verizon’s über-fast fiber and budget-friendly 5G Home Internet in several major metro areas. If you’re in New York City, you can get excellent fiber or cable service from Optimum or Astound Broadband powered by RCN. But consider T-Mobile 5G Home Internet or Starry Internet if you’re looking for low-cost service.

Internet providers received an average satisfaction rating of 3.6 out of 5 stars from customers in New York.

That ranks New York 35th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in New York

 3.6/5 average customer satisfaction rating
 35th national ranking for customer satisfaction

$96.08 average price per payment for internet, per household

91.1% of the time, advertised speeds meet household needs

3.5/5 average customer service rating of internet services

3.7/5 average reliability rating of services state-wide

19,223,191 people

2.55 average people per household

$78,495 average income per household

43 average age per household

56% of population employed


1% higher than national average

Ranked 30th nationally


22% higher than national average

Ranked 5th nationally


15% higher than national average

Ranked 2nd nationally


4% higher than national average

Ranked 22nd nationally

Average download speed
155.2 Mbps

15.67% higher than national average
Ranks 8th nationally

Average upload speed
60.6 Mbps

9.51% lower than national average
Ranks 17th nationally
Compare your speed to the New York average with our Speed Test.
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Fastest internet providers in New York

Provider Avg download speed Avg upload speed Availability Order online
Astound Broadband 250.78 Mbps 30.33 Mbps 53.78%
Greenlight Networks 238.45 Mbps 191.54 Mbps 49.88% View Plans for Greenlight Networks
Verizon Home Internet 233.88 Mbps 151.98 Mbps 98.68%
Empire Access 220.29 Mbps 55.72 Mbps 69.25% View Plans for Empire Access
XFINITY 188.41 Mbps 24.45 Mbps 95.78% View Plans for Xfinity
100% of people in New York have access to 100Mbps or faster broadband, ranking 2nd nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 135.02 Mbps 26.45% 99.63% See all providers for Satellite
Fixed Wireless 332.57 Mbps 43.04% 73.82% See all providers for Fixed Wireless
Fiber 2736 Mbps 91.46% 92.03% See all providers for Fiber
DSL 69.2 Mbps 89.28% 83.07% See all providers for DSL
Cable 928.92 Mbps 72.32% 54.49% See all providers for Cable
5G Home 265.59 Mbps 100% 71.66% See all providers for 5G Home

Best cities for internet in New York

Cities in New York with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Haverstraw 401.91 Mbps 26.2 Mbps 76% Optimum
Massapequa 306.98 Mbps 142.42 Mbps 83% Verizon Home Internet
Middle Island 295.76 Mbps 91.8 Mbps 70% Optimum
Oceanside 270.59 Mbps 83.6 Mbps 84% Verizon Home Internet
Commack 269.41 Mbps 145.87 Mbps 81% Verizon Home Internet
Dobbs Ferry 268.28 Mbps 148.79 Mbps 79% Optimum
Ronkonkoma 263.47 Mbps 115.4 Mbps 76% Verizon Home Internet
Woodmere 250.34 Mbps 135.89 Mbps 89% Verizon Home Internet

Haverstraw is the best city in New York for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Massapequa and Middle Island also earn top rankings, according to our data.

The most connected cities in New York

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
New York 8,622,467 100% 100% 100%
Manhattan 1,694,263 96% 96% 96%
Queens 2,405,464 100% 100% 100%
Brooklyn 2,736,074 100% 100% 100%
Buffalo 276,688 100% 100% 100%
Albany 99,692 100% 77% 100%
Rochester 210,992 100% 100% 100%
Bronx 1,472,654 100% 100% 100%

New York is the most internet-connected city in New York. New York makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of New York's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Manhattan and Queens also make it to the top of our list.

Top cities in New York

New York

Population: 8,622,467

Median income: $77,630

83.97 Mbps
avg. download speed

39.4 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP


Population: 2,736,074

Median income: $67,733

162.64 Mbps
avg. download speed

78.16 Mbps
avg. upload speed

99.98% have access to high speed internet

99.98% have access to fiber internet

99.98% have access to 3 or more providers

Fastest ISP


Population: 2,405,464

Median income: $81,142

193.37 Mbps
avg. download speed

74.88 Mbps
avg. upload speed

99.71% have access to high speed internet

99.68% have access to fiber internet

99.71% have access to 3 or more providers

Fastest ISP

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Methodology relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

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