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Overview of internet satisfaction and availability in New York

You can find fast speeds and solid deals on internet in New York. Spectrum has a large footprint across the state, giving millions access to sturdy cable service. You can also find Verizon’s über-fast fiber and budget-friendly 5G Home Internet in several major metro areas. If you’re in New York City, you can get excellent fiber or cable service from Optimum or Astound Broadband powered by RCN. But consider T-Mobile 5G Home Internet or Starry Internet if you’re looking for low-cost service.

Internet providers received an average satisfaction rating of 3.6 out of 5 stars from customers in New York.

That ranks New York 35th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in New York

 3.6/5 average customer satisfaction rating
 35th national ranking for customer satisfaction

$96.08 average price per payment for internet, per household

91.1% of the time, advertised speeds meet household needs

3.5/5 average customer service rating of internet services

3.7/5 average reliability rating of services state-wide

Population:
20,201,249 people

2.55 average people per household

$78,505 average income per household

43 average age per household

56% of population employed

87

1% higher than national average

Ranked 31st nationally

88

28% higher than national average

Ranked 20th nationally

99%

13% higher than national average

Ranked 38th nationally

82%

4% higher than national average

Ranked 23rd nationally

Average download speed
158.2 Mbps

15.18% higher than national average
Ranks 8th nationally

Average upload speed
61.1 Mbps

4.5% higher than national average
Ranks 19th nationally
Compare your speed to the New York average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in New York

Provider Avg download speed Avg upload speed Availability Order online
Greenlight Networks 268.47 Mbps 230 Mbps 49.88% View Plans for Greenlight Networks
Verizon Home Internet 263.34 Mbps 145.79 Mbps 69.45% View Plans for Verizon Home Internet
Empire Access 255.6 Mbps 159.25 Mbps 69.25% View Plans for Empire Access
Astound Broadband 246.61 Mbps 44.3 Mbps 53.78%
CenturyLink 246.35 Mbps 207.07 Mbps 51.24%
99% of people in New York have access to 100Mbps or faster broadband, ranking 35th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 191.79 Mbps 98.18% 96.77% See all providers for Satellite
Fixed Wireless 335.05 Mbps 40.95% 73.98% See all providers for Fixed Wireless
Fiber 2535.91 Mbps 87.94% 82.67% See all providers for Fiber
DSL 24.71 Mbps 79.9% 76.95% See all providers for DSL
Cable 957.86 Mbps 98.5% 51.6% See all providers for Cable
5G Home 238.05 Mbps 96.17% 56.14% See all providers for 5G Home

Best cities for internet in New York

Cities in New York with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Cortlandt Manor 306.12 Mbps 147.86 Mbps 88% Verizon Home Internet
Deer Park 295.97 Mbps 174.83 Mbps 72% Optimum
Rockville Centre 286.92 Mbps 122.4 Mbps 80% Verizon Home Internet
Baldwin 284.92 Mbps 139.61 Mbps 76% Verizon Home Internet
Hicksville 277.62 Mbps 179.56 Mbps 75% Optimum
Brentwood 274.7 Mbps 170.28 Mbps 73% Optimum
Hempstead 274.65 Mbps 126.27 Mbps 70% Optimum
Beacon 270.95 Mbps 136.74 Mbps 68% Verizon Home Internet

Cortlandt Manor is the best city in New York for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Deer Park and Rockville Centre also earn top rankings, according to our data.

The most connected cities in New York

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
New York 8,622,467 100% 100% 100%
Brooklyn 2,736,074 100% 100% 100%
Slingerlands 7,870 100% 100% 100%
Bedford-Stuyvesant NYC 188,817 100% 100% 100%
Cayuta 545 100% 100% 100%
Chenango Forks 1,954 100% 73% 100%
East Village NYC 70,676 100% 100% 100%

New York is the most internet-connected city in New York. New York makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of New York's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Brooklyn and Slingerlands also make it to the top of our list.

Top cities in New York

New York

Population: 8,622,467

Median income: $77,630

161.86 Mbps
avg. download speed

40.26 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Verizon Home Internet

Brooklyn

Population: 2,736,074

Median income: $67,733

226.66 Mbps
avg. download speed

79.86 Mbps
avg. upload speed

99.98% have access to high speed internet

99.98% have access to fiber internet

99.98% have access to 3 or more providers

Fastest ISP

Queens

Population: 2,405,464

Median income: $81,142

244.67 Mbps
avg. download speed

68.76 Mbps
avg. upload speed

99.71% have access to high speed internet

99.68% have access to fiber internet

99.71% have access to 3 or more providers

Fastest ISP
Verizon Home Internet

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

New York FAQs

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