Find internet service and providers in New York
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Overview of internet satisfaction and availability in New York
Internet providers received an average satisfaction rating of 3.6 out of 5 stars from customers in New York.
That ranks New York 35th nationwide for internet customer satisfaction.
Learn more about our methodologyInternet customer satisfaction in New York
3.6/5 average customer satisfaction rating
35th
national ranking for customer satisfaction
$96.08 average price per payment for internet, per household
91.1% of the time, advertised speeds meet household needs
3.5/5 average customer service rating of internet services
3.7/5 average reliability rating of services state-wide
Population:
19,223,191 people
2.56 average people per household
$80,225 average income per household
43 average age per household
56% of population employed
1% higher than national average
Ranked 31st nationally
17% higher than national average
Ranked 9th nationally
21% higher than national average
Ranked 11th nationally
4% higher than national average
Ranked 23rd nationally
Fastest internet providers in New York
| Provider | Avg download speed | Avg upload speed | Availability | Order online |
|---|---|---|---|---|
| Greenlight Community Broadband | 238.45 Mbps | 191.54 Mbps | 29.54% | View Plans for Greenlight Community Broadband |
| Verizon Home Internet | 232.12 Mbps | 151.69 Mbps | 98.68% | |
| Astound Broadband | 226.53 Mbps | 29.22 Mbps | 53.78% | |
| Empire Access | 207.47 Mbps | 54.51 Mbps | 69.25% | View Plans for Empire Access |
| XFINITY | 185.24 Mbps | 24.2 Mbps | 95.8% | View Plans for Xfinity |
Internet by tech type
| Internet tech type | Avg download speed | % of people with access | % availability | Learn more |
|---|---|---|---|---|
| 5G Home | 267.12 Mbps | 99.55% | 99.37% | See all providers |
| Cable | 930.81 Mbps | 86.03% | 89.23% | See all providers |
| DSL | 66.34 Mbps | 87.47% | 83.87% | See all providers |
| Fiber | 3667.15 Mbps | 87.43% | 75.44% | See all providers |
| Fixed Wireless | 239.08 Mbps | 53.11% | 73.09% | See all providers |
| LTE Home | 99 Mbps | 36.07% | 99% | See all providers |
| Satellite | 93.07 Mbps | 99.61% | 100% | See all providers |
Best cities for internet in New York
Cities in New York with the fastest internet
| City | Avg download speed | Avg upload speed | Fiber availability | Fastest provider |
|---|---|---|---|---|
| Haverstraw | 390.98 Mbps | 26.2 Mbps | 52% | Optimum |
| Nyack | 347.91 Mbps | 166.41 Mbps | 42% | Verizon Home Internet |
| Massapequa | 313.41 Mbps | 143.04 Mbps | 72% | Verizon Home Internet |
| Middle Island | 295.31 Mbps | 89.72 Mbps | 49% | Optimum |
| Oceanside | 271.93 Mbps | 82.82 Mbps | 73% | Verizon Home Internet |
| Ronkonkoma | 265.06 Mbps | 116.05 Mbps | 61% | Verizon Home Internet |
| Northport | 259.45 Mbps | 123.83 Mbps | 69% | Verizon Home Internet |
| Dobbs Ferry | 257.87 Mbps | 138.01 Mbps | 60% | Verizon Home Internet |
Haverstraw is the best city in New York for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Nyack and Massapequa also earn top rankings, according to our data.
The most connected cities in New York
| City | Population | Percent with access to high speed internet | Percent with access to fiber internet | Percent with access to 3+ providers |
|---|---|---|---|---|
| New York | 8,174,895 | 100% | 100% | 100% |
| Manhattan | 1,629,103 | 100% | 100% | 100% |
| Queens | 2,231,103 | 100% | 100% | 100% |
| Brooklyn | 2,589,974 | 100% | 100% | 100% |
| Buffalo | 561,804 | 100% | 100% | 100% |
| Albany | 150,708 | 100% | 91% | 100% |
| Bronx | 1,438,797 | 100% | 100% | 100% |
| Rochester | 470,386 | 100% | 77% | 100% |
New York is the most internet-connected city in New York. New York makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of New York's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Manhattan and Queens also make it to the top of our list.
Top cities in New York
New York
Population: 8,174,895
Median income: $77,630
84.08 Mbps
avg. download speed
39.33 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Brooklyn
Population: 2,589,974
Median income: $67,733
162.66 Mbps
avg. download speed
78.16 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Queens
Population: 2,231,103
Median income: $81,142
189.84 Mbps
avg. download speed
74.23 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Methodology
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.