Internet providers in Brooklyn, NY

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Rick K | 05-26-2015

Had an install set for later in the afternoon. Got a call that morning and the said they could be there in the morning instead of afternoon. That was a plus for me. Guy wore booties and installed everything seamlessly. Never had any service disruptions that couldn't be fixed with a simple reset. Even those are few and far between. Speed is good, I don't see much room for complaining for the tier I'm on. Much better than the other providers in NYC, I'd say.

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G B | 10-03-2023

absolutely ridiculous how much of a scam you are. I tried to simply activate my gigabit internet service at a new address (which never actually reaches the speeds i'm paying for and that are advertised) and this is what happened. First, I am on the line with an hour while a poorly trained sales rep asks the most unhelpful questions possible to actually activating my device-- then she ignored what I wanted to do and trapped me into signing up for a predatory TV streaming plan which I said I did not want at all and told me that I had a 7 day free trial (which wasn't true either). Finally she told me that it was done so we hung up. It still didn't work, so I called back and got a different person. After another hour, they came to the conclusion that my router was outdated. So, I had to go to a spectrum location the next morning in person to get a new router. I did this, and got the new router. Yet somehow, about an hour later, I received another email saying that I was signed up for a $29.99/mo mobile phone plan. So I called and had to wait on hold for 40 minutes, and be transferred between 3 different departments to finally make sure that I only am paying for the internet service, and that it is ready to be activated. At different stages of this process I was quoted 4 different prices and unconsensually signed up for 2 different services instead of having my issue addressed. Your internal systems are utterly dysfunctional and unorganized, and your sales tactics are completely disrespectful and predatory.

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