Find internet service and providers in Hawaii
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Overview of internet satisfaction and availability in Hawaii
Spectrum and Hawaiian Telecom are the primary internet service providers (ISPs) in Hawaii. Of the two, Spectrum’s cable internet service has the widest availability, but both services can be found throughout the Islands.
Hawaiians also have wireless internet options from Starlink’s low earth orbit satellite internet service and T-Mobile’s 5G fixed-wireless, both of which have excellent availability throughout Hawaii. While satellite and fixed-wireless internet provide service quality comparable to their fiber and cable competitors, specific customers, like gamers, may notice increased latency. That being said, most customers won’t even notice the difference in latency, but they certainly will notice the great rates and easy setup. In fact, T-Mobile received higher ratings than any other ISP in our annual customer satisfaction survey.
Internet providers received an average satisfaction rating of 3.5 out of 5 stars from customers in Hawaii.
That ranks Hawaii 50th nationwide for internet customer satisfaction.
Learn more about our methodologyInternet customer satisfaction in Hawaii
3.5/5 average customer satisfaction rating
50th
national ranking for customer satisfaction
$63.18 average price per payment for internet, per household
87% of the time, advertised speeds meet household needs
3.5/5 average customer service rating of internet services
3.5/5 average reliability rating of services state-wide
Population:
1,455,271 people
3.01 average people per household
$77,249 average income per household
41 average age per household
54% of population employed
4% lower than national average
Ranked 43rd nationally
24% higher than national average
Ranked 39th nationally
14% higher than national average
Ranked 2nd nationally
1% lower than national average
Ranked 35th nationally
Fastest internet providers in Hawaii
| Provider | Avg download speed | Avg upload speed | Availability | Order online |
|---|---|---|---|---|
| Spectrum | 154.11 Mbps | 11.72 Mbps | 47.92% | View Plans for Spectrum |
| Hawaiian Telcom | 142.29 Mbps | 119.62 Mbps | 48.32% |
Internet by tech type
| Internet tech type | Avg download speed | % of people with access | % availability | Learn more |
|---|---|---|---|---|
| Satellite | 277.33 Mbps | 99.32% | 99% | See all providers for Satellite |
| Fiber | 779.09 Mbps | 80.38% | 39.21% | See all providers for Fiber |
| DSL | 3 Mbps | 7.4% | 22.08% | See all providers for DSL |
| Cable | 1000 Mbps | 98.66% | 46.21% | See all providers for Cable |
| 5G Home | 257.25 Mbps | 99.16% | 60.24% | See all providers for 5G Home |
Best cities for internet in Hawaii
Cities in Hawaii with the fastest internet
| City | Avg download speed | Avg upload speed | Fiber availability | Fastest provider |
|---|---|---|---|---|
| Pearl City | 167.99 Mbps | 27.04 Mbps | 56% | Spectrum |
| Waianae | 162.46 Mbps | 33 Mbps | 24% | Hawaiian Telcom |
| Lahaina | 162.25 Mbps | 21.22 Mbps | 11% | Hawaiian Telcom |
| Kapolei | 157.1 Mbps | 48.5 Mbps | 40% | Hawaiian Telcom |
| Wailuku | 156.76 Mbps | 51.23 Mbps | 16% | Spectrum |
| Kapaa | 153.77 Mbps | 56.04 Mbps | 8% | Spectrum |
| Kailua | 151.96 Mbps | 55.41 Mbps | 22% | Spectrum |
| Kahului | 151.62 Mbps | 11.17 Mbps | 15% | Spectrum |
Pearl City is the best city in Hawaii for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Waianae and Lahaina also earn top rankings, according to our data.
The most connected cities in Hawaii
| City | Population | Percent with access to high speed internet | Percent with access to fiber internet | Percent with access to 3+ providers |
|---|---|---|---|---|
| Hilo | 47,627 | 98% | 98% | 98% |
| Honolulu | 348,547 | 100% | 89% | 100% |
| Kailua | 40,323 | 100% | 100% | 100% |
| Kalaoa | 9,771 | 100% | 100% | 100% |
Hilo is the most internet-connected city in Hawaii. Hilo makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Hilo's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Honolulu and Kailua also make it to the top of our list.
Top cities in Hawaii
Honolulu
Population: 348,547
Median income: $83,946
150.95 Mbps
avg. download speed
37.07 Mbps
avg. upload speed
100% have access to high speed internet
88.91% have access to fiber internet
100% have access to 3 or more providers
Hilo
Population: 47,627
Median income: $69,984
142.37 Mbps
avg. download speed
19.73 Mbps
avg. upload speed
97.88% have access to high speed internet
97.88% have access to fiber internet
97.88% have access to 3 or more providers
Pearl City
Population: 46,812
Median income: $99,827
167.99 Mbps
avg. download speed
27.04 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Methodology
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.