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Overview of internet satisfaction and availability in Ohio

A cable connection is your best bet for internet in Ohio—cable provider Spectrum covers almost the entire state, offering well-priced plans with speeds up to a gigabit and no monthly data restrictions. You can also find AT&T internet (including AT&T’s unbeatable fiber packages) in about a quarter of the Buckeye State. T-Mobile 5G Home Internet is another solid option, with budget-friendly packages that deliver solid speeds for a small household.

Internet providers received an average satisfaction rating of 3.8 out of 5 stars from customers in Ohio.

That ranks Ohio 18th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Ohio

 3.8/5 average customer satisfaction rating
 18th national ranking for customer satisfaction

$87.70 average price per payment for internet, per household

91.1% of the time, advertised speeds meet household needs

3.8/5 average customer service rating of internet services

3.8/5 average reliability rating of services state-wide

Population:
11,727,377 people

2.46 average people per household

$62,654 average income per household

42 average age per household

58% of population employed

89

3% higher than national average

Ranked 21st nationally

80

7% higher than national average

Ranked 32nd nationally

99%

14% higher than national average

Ranked 19th nationally

83%

6% higher than national average

Ranked 16th nationally

Average download speed
124.2 Mbps

9.14% lower than national average
Ranks 31st nationally

Average upload speed
42.3 Mbps

27.61% lower than national average
Ranks 40th nationally
Compare your speed to the Ohio average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in Ohio

Provider Avg download speed Avg upload speed Availability Order online
Hanson Communications 444.94 Mbps 566.74 Mbps 79.17%
XFINITY 220.64 Mbps 20.15 Mbps 95.78% View Plans for Xfinity
Cox Communications 191.89 Mbps 20.43 Mbps 95.73% View Plans for Cox Communications
MetroNet 190.78 Mbps 186.93 Mbps 52.22% View Plans for Metronet
WOW! 173.75 Mbps 27.37 Mbps 53.32% View Plans for WOW!
99% of people in Ohio have access to 100Mbps or faster broadband, ranking 16th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
5G Home 233.26 Mbps 92.49% 58.58% See all providers for 5G Home
Cable 873.43 Mbps 95.44% 55.3% See all providers for Cable
DSL 173.91 Mbps 66.94% 71.59% See all providers for DSL
Fiber 2338.79 Mbps 79.57% 74.47% See all providers for Fiber
Fixed Wireless 84.07 Mbps 48.53% 76.12% See all providers for Fixed Wireless
Satellite 117.23 Mbps 32.29% 96.15% See all providers for Satellite

Best cities for internet in Ohio

Cities in Ohio with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Berea 260.51 Mbps 212.44 Mbps 64% AT&T
Tallmadge 247.06 Mbps 21.9 Mbps 77% Spectrum
Eastlake 241.92 Mbps 122.74 Mbps 76% AT&T
Mason 204.12 Mbps 47.7 Mbps 76% altafiber
Blacklick 198.26 Mbps 59.76 Mbps 76% Spectrum
Bedford 195.22 Mbps 39.93 Mbps 66% AT&T
Beavercreek 187.7 Mbps 125.79 Mbps 72% MetroNet
Dover 186.78 Mbps 66.64 Mbps 64% Spectrum

Berea is the best city in Ohio for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Tallmadge and Eastlake also earn top rankings, according to our data.

The most connected cities in Ohio

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Cleveland 370,365 100% 100% 100%
Columbus 902,449 100% 100% 100%
Kalida 1,575 100% 100% 100%
Massillon 32,179 100% 100% 100%
Akron 190,273 100% 100% 100%
Centerville 24,510 100% 100% 100%
Grove City 41,423 100% 100% 100%
Monclova 3,779 100% 100% 100%

Cleveland is the most internet-connected city in Ohio. Cleveland makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Cleveland's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Columbus and Kalida also make it to the top of our list.

Top cities in Ohio

Columbus

Population: 902,449

Median income: $63,935

118.16 Mbps
avg. download speed

49.24 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

Cleveland

Population: 370,365

Median income: $43,451

148.97 Mbps
avg. download speed

53.48 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Cox Communications

Cincinnati

Population: 308,870

Median income: $62,350

138.32 Mbps
avg. download speed

48.29 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Spectrum

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

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