Internet providers in Los Angeles, CA

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1. AT&T
99% available in Los Angeles
Connection:
DSL & Fiber
Download speeds up to
1000Mbps
2. Cox Communications
95% available in Los Angeles
Connection:
Cable
Download speeds up to
940Mbps

Self Installation Available 

3. EarthLink
99% available in Los Angeles
Connection:
DSL & Fiber
Download speeds up to
1000Mbps
4. Spectrum
39% available in Los Angeles
Connection:
Cable
Download speeds up to
940Mbps
(wireless speeds may vary)
5. Frontier
27% available in Los Angeles
Connection:
Fiber
Download speeds up to
940Mbps

Limited Offers. Contact-Free Guided Installations Only

6. Easy Internet Now
98% available in Los Angeles
Connection:
Fiber
Download speeds up to
1000Mbps
7. Synergy Internet
95% available in Los Angeles
Connection:
Cable & DSL
Download speeds up to
200Mbps
8. Viasat
99% available in Los Angeles
Connection:
Satellite
Download speeds up to
25Mbps
9. HughesNet
99% available in Los Angeles
Connection:
Satellite
Download speeds up to
25Mbps

User Rating (72)
10. Sonic
49% available in Los Angeles
Connection:
DSL, Fiber & Other Copper Wireline
Download speeds up to
80Mbps
11. Starry Internet
2% available in Los Angeles
Starry Internet
Connection:
Fixed Wireless
Download speeds up to
200Mbps
Link not provided
12. CyberNet
20% available in Los Angeles
Connection:
Fixed Wireless
Download speeds up to
6Mbps
13. Wander
1% available in Los Angeles
Connection:
Fixed Wireless
Download speeds up to
50Mbps
14. Race Communications
Available in Los Angeles
Connection:
Fiber
Download speeds up to
100Mbps
1. Ooma
99% available in Los Angeles
Connection:
Wireless LTE
Download speeds up to
100Mbps
2. Megapath
76% available in Los Angeles
Connection:
DSL & Other Copper Wireline
Download speeds up to
25Mbps
3. Frontier
33% available in Los Angeles
Connection:
Fiber
Download speeds up to
940Mbps

Limited Offers. Contact-Free Guided Installations Only

4. Viasat
99% available in Los Angeles
Connection:
Satellite
Download speeds up to
25Mbps
5. One Ring Networks
50% available in Los Angeles
Connection:
Fixed Wireless
Download speeds up to
1000Mbps
6. Wave.Band
2% available in Los Angeles
Connection:
Fiber
Download speeds up to
1000Mbps
7. Race Communications
Available in Los Angeles
Connection:
Fiber
Download speeds up to
100Mbps
8. Zayo Group
Available in Los Angeles
Connection:
Fiber
Download speeds up to
50Mbps
9. Allstream
Available in Los Angeles
Connection:
DSL, Fiber & Other Copper Wireline
Download speeds up to
1000Mbps
10. Syringa Networks
Available in Los Angeles
Connection:
Fiber & Fixed Wireless
Download speeds up to
1000Mbps
11. PowerOne
Available in Los Angeles
Connection:
Fixed Wireless
Download speeds up to
6Mbps
1. AT&T Wireless
Available in Los Angeles
Connection:
Mobile
AT&T Wireless
4GLTE

User Rating Info
2. T-Mobile
Available in Los Angeles
Connection:
Mobile
T-Mobile
4GLTE

User Rating Info
3. Verizon Wireless
Available in Los Angeles
Connection:
Mobile
Verizon Wireless
4GLTE

User Rating Info

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How much internet speed do I need?

5+ Mbps

  • Regular browsing
  • Music streaming
  • Ideal for 1 person

10+ Mbps

  • HD video streaming
  • Casual gaming
  • Ideal for 1-2 people

20+ Mbps

  • Ultra HD streaming
  • Frequent gaming
  • Ideal for 2-4 people

40+ Mbps

  • Simultaneous HD streaming
  • Simultaneous gaming
  • Ideal for 4+

Test your current internet speed

Discover how much internet speed you need

What is the best internet provider in Los Angeles?

The best internet provider in Los Angeles is EarthLink. Offering DSL and fiber internet, EarthLink got superb ratings in our 2020 customer satisfaction survey, earning the top ranking for overall performance and for crucial categories like billing, customer support, and installation.

EarthLink has wide availability, excellent speeds, and fair prices with plans starting at $49.95 per month. And its prices include everything, so you won’t be hit with hidden fees or unexpected charges.

You may also want to consider AT&T, the best internet provider for fiber internet in Los Angeles. AT&T’s fiber plans start out at $45 per month for 300 Mbps speeds, which is a great cheap internet option.

But, of course, there are a lot of other options for internet in Los Angeles. Here’s a breakdown of the best internet service providers (ISPs) in the City of Angels:

Spectrum

In terms of sheer accessibility, Spectrum is the biggest and baddest operator in the city, maintaining a cable network across Los Angeles County. Spectrum delivers some of the most affordable and reliable internet around. And its plans don’t have data caps, so there’s no need to worry about cutting your Shameless binge-watching short on Netflix.

AT&T

AT&T is another major provider in Los Angeles. It provides fiber internet service with excellent speeds and really affordable prices. The only catch is that fiber is hard to come by, so keep your fingers crossed that AT&T’s fiber network is available in your part of Los Angeles. You can find out if it’s available by searching your zip code with our tool below.

Frontier

Frontier is available mostly in outer parts of LA—including East Los Angeles, the San Gabriel Valley, Santa Monica, Westwood, and Brentwood. The Frontier FiberOptic network also delivers 1,000 Mbps, as well as a range of cheaper options.

Update:

It’s understandable if you’re concerned about the recent news that Frontier has filed for Chapter 11 bankruptcy, but it seems the ISP’s financial situation won’t have an impact on customers. Read our guide to the Frontier bankruptcy for more info.

Cox

Cox Communications is available only in the South Bay coastal areas of Palos Verdes and San Pedro. If you happen to live around there, the big advantage with a Cox plan is its Panoramic Wi-Fi Modem, which delivers an especially strong signal throughout the house.

This is good if you live in a Palos Verdes enclave like Rolling Hills Estates, famed for its sprawling, five-bedroom ranch homes where Wi-Fi signals can have trouble getting around.

EarthLink

EarthLink, which we consider the best internet provider in Los Angeles, got overwhelmingly positive results in our latest customer satisfaction survey. It rose to the top nationwide for overall performance, speed, reliability, and more. EarthLink provides DSL and fiber internet, with plans up to 1,000 Mbps.

Prices range from $49.95 to $99.95 per month, and you’re getting an honest deal—there are no promotional prices that suddenly jump up after 12 months or a year.

EarthLink also gives you unlimited data and pledges not to throttle your speeds. So you can use the internet as much as you please without worrying about overage charges.

HughesNet and Viasat

There are also satellite internet providers available in Los Angeles: HughesNet and Viasat. If you’re living in a rural area near the city limits, hunkered down in a hippie commune deep in Mount Washington or hanging out way up in the Hollywood Hills, either of these providers will do the trick if no other provider can get through.

Starry Internet

The major ISPs have brand-name recognition, but Los Angeles also has service from the plucky regional provider Starry Internet. Calling itself a “radical new internet service provider,” Starry keeps it simple with a single internet plan at a fixed price, featuring up to 200 Mbps speeds and a router included at no extra cost. It runs on a combination of fiber and wireless internet and is mostly available in apartment buildings. Its network isn’t super huge, but if you can get Starry, it could serve as a lower-cost alternative to traditional fiber or cable internet.

Pro Tip:

As you’re shopping for an internet plan, make sure to scope out our Best Internet Deals page to see what kind of savings you can rustle up. AT&T, Spectrum, and Cox all provide service in Los Angeles and frequently offer discounts and bargains.

Summary of Los Angeles internet providers

Provider Type Download speeds up to User Rating
AT&T DSL & Fiber 1000 Mbps 2.5/5
Cox Communications Cable 940 Mbps 3.0/5
EarthLink DSL & Fiber 1000 Mbps 3.5/5
Spectrum Cable 940 Mbps
(wireless speeds may vary)
3.0/5
Frontier Fiber 940 Mbps 1.5/5
Easy Internet Now Fiber 1000 Mbps N/A
Synergy Internet Cable & DSL 200 Mbps N/A
Viasat Satellite 25 Mbps 2.0/5
HughesNet Satellite 25 Mbps 2.0/5
Sonic DSL, Fiber & Other Copper Wireline 80 Mbps N/A
Starry Internet Fixed Wireless 200 Mbps 4.5/5
CyberNet Fixed Wireless 6 Mbps N/A
Wander Fixed Wireless 50 Mbps N/A
Race Communications Fiber 100 Mbps N/A

Availability and speeds displayed are not guaranteed and are subject to change.

Technology Type

DSL:

DSL provides internet service via phone cables and is up to ten times faster than dial-up service.

Cable:

Cable provides internet speeds faster than DSL through the same cables used for cable TV.

Satellite:

Satellite internet is widely available, but offers slower speeds due to a far-traveling signal.

Fiber:

Fiber relies on glass strands to relay digital code and is much faster than both DSL and cable.

Highest-rated internet providers in Los Angeles

In our most recent customer satisfaction survey, EarthLink was the highest-rated internet provider available in Los Angeles. It gets the top spot out of 15 providers for overall performance and also does great in crucial categories like speed and reliability.

AT&T came in second among internet providers available in Los Angeles, and Spectrum came in just behind AT&T. Both providers get middle rankings for overall performance, but rank decently in several categories, including internet speed, reliability, equipment, customer service, and tech support.

Frontier, HughesNet, and Cox rank farther down in our satisfaction survey, representing the bottom rankings.

 

Fastest internet service providers in Los Angeles

AT&T offers internet at speeds up to 1000 Mbps

EarthLink offers internet at speeds up to 1000 Mbps

Easy Internet Now offers internet at speeds up to 1000 Mbps

Cox Communications offers internet at speeds up to 940 Mbps

AT&T

AT&T’s gigabit fiber plan is an excellent deal, especially if you’re a tech-savvy home professional—like a freelance video editor or TikTok influencer.

AT&T’s fastest package is called Internet 1000 and it delivers a download speed of 940 Mbps and an upload speed of 880 Mbps. That gives you more than enough speed to post content to social media, host live streams from your apartment, or upload enormous files to cloud servers.

Spectrum

Spectrum is another one of the fastest internet providers in Los Angeles. It has an Internet Gig plan with up to 940 Mbps speeds. In many LA neighborhoods, it’s more common to find Internet Ultra with up to 400 Mbps speeds—that’s still incredibly fast and considered premium Wi-Fi.

However, you will get a much slower upload speed from Spectrum. While AT&T brings the heat with 880 Mbps upload speeds on its fiber plans, Spectrum’s Gig plan gives you only 35 Mbps upload speeds. The Internet Ultra plan has 20 Mbps upload speeds.

Most internet activities (like streaming and checking email and social media) rely on download speeds, so this dramatically slower upload speed may not make a difference to you. But it will impact your ability to do upload-heavy activities like Zoom video calls and uploading files to a platform like YouTube. It’s something you should weigh more heavily if you upload a lot of content to the internet as part of your job or your hobbies.

Cox

Cox also offers near-gigabit speeds, tying with AT&T and Spectrum as the third-fastest internet provider in Los Angeles. But make sure to check if Cox is available in your part of town. It’s not as widely available as AT&T, EarthLink, and Spectrum. Cox’s Gigablast plan delivers 940 Mbps in the Palos Verdes and San Pedro areas—and that’s all.

Is your internet fast enough?

Take our speed test to see how much speed your current Wi-Fi plan delivers. If you’re primarily working or studying at home these days, you may benefit from an upgrade.

 

Cheap and free internet in Los Angeles

Frontier—Cheapest internet overall

Frontier has great deals and cheap prices for fiber and DSL internet in Los Angeles. You can get a plan with symmetrical 50 Mbps upload and download speeds for just $29.99 per month.

Frontier is going through bankruptcy, so you may see some changes to your bill eventually like, for example, a new brand replacing the Frontier name), but you can still sign up as a customer and get solid deals for now. Also, it may be hard to access Frontier’s service. It’s available mostly in the outskirts of Los Angeles, such as near the Los Angeles International Airport and in the San Gabriel Valley.

AT&T—Cheapest fiber internet plan

AT&T has a great deal on cheap fiber internet in the Los Angeles area. Its Fiber Internet 300 plan starts off at $45 per month and gives you generous 300 Mbps speeds. It’s also much more widely available compared to Frontier, with service available across much of Los Angeles.

Spectrum—Cheapest cable internet plan

Spectrum has solid cable internet for a cheap price in the LA area, including a plan that gives you up to 100 Mbps for $49.99 per month. Spectrum’s Internet Assist program is also available for low-income families in need of an affordable internet plan.

Optimum—Cheapest Price for Life plan

Here’s another fabulous option for cheap fiber internet in La-La Land: Optimum recently changed its pricing to give you Price for Life on its 940 Mbps plan, which costs $65 per month. Many providers have annual price hikes on their plans, so this is a great plan to consider for long-term savings.

Cox—Cheapest low-income internet program

Cox has plans for under $50 per month for customers living in the Palos Verdes area. Also, if you’re a student and qualify for a government assistance program, you can get low-cost internet by signing up for Cox’s Connect2Compete internet program. Those who don’t qualify can look into its Emergency Response Offer, which includes a free month of internet for new customers.

Pro Tip:

If you’re looking for ways to get Wi-Fi without having to pay a nickel, then take a look at our guide to free internet for ideas.

 

Free Wi-Fi at public libraries in Los Angeles

If you can’t afford a monthly plan, try your local public library. Most libraries are closed due to COVID-19 fears, but they are usually a great resource for free Wi-Fi when they’re open. Both the Los Angeles Public Library and the Los Angeles County Library systems offer free public Wi-Fi.

Four local branches of the Los Angeles Public Library also participate in the Tech2go Hotspot Loan Program, which provides families with Wi-Fi hotspots that they can check out for three weeks at a time. They can be used to provide internet access on laptops, phones, and other mobile devices.

How much speed do you need?

Take a quick quiz to decide what speeds are best for your household

Wanna know more? Compare internet providers in Los Angeles.

AT&T vs. Spectrum

AT&T is perfect for those who need affordable high-speed packages. Spectrum keeps things simple by offering just one high-speed internet package.

Read more about AT&T vs. Spectrum

AT&T vs. Cox

Go with AT&T for great customer service on widely available internet packages. Get Cox for consistent speeds in affordable packages.

Read more about AT&T vs. Cox

Frontier vs. Cox

Get Frontier for its fast speeds where Frontier FiberOptic is available. Get Cox for reliable internet service that’s perfect for streaming.

Read more about Frontier vs. Cox

Los Angeles residential internet coverage

Whether you’re living in Echo Park or the Hollywood Hills, you’ll be able to find fast and affordable service in Los Angeles. Broadband internet service (internet with a download speed of at least 25 Mbps) is available to 99% of Los Angeles residents.1

We have helpful data on all the providers that will give you internet options—and you have plenty to choose from, including cheap 5G connections and ultra-reliable fiber service. Almost all internet providers in Los Angeles also allow you to bundle your internet service with a TV or phone service.

Several internet service providers of different types and sizes are available in LA, but AT&T, EarthLink and Spectrum serve the most areas.

ProviderAvailability (% of Los Angeles population served)Main areas servedView plans
EarthLink99%West Los Angeles, Central Los Angeles, North and East Los Angeles, San Gabriel Valley, South BayView Plans
Spectrum99%West Los Angeles, Central Los Angeles, North and East Los Angeles, San Gabriel Valley, South BayView Plans
AT&T72%West Los Angeles, Central Los Angeles, North and East Los AngelesView Plans
Frontier27%West Los Angeles, Southwest Los Angeles CountyView Plans
Starry Internet48%Hollywood, Koreatown, Los Feliz, San Fernando ValleyView Plans
Cox2%Palos Verdes, San PedroView Plans

Since Los Angeles is such a sprawling megalopolis, the internet services available at your residence depend on what neighborhood you’re in. For a quick summary of internet options in your area, type your zip code below to see which providers are available:

 

You can also use our availability map below to see which providers are available in your neighborhood.

Internet Provider Availability Map

Click to Activate Interactive Map

Learn more about AT&T

Learn more about Cox Communications

Learn more about EarthLink

Learn more about Spectrum

Learn more about Frontier

Learn more about Easy Internet Now

Learn more about Synergy Internet

Learn more about Viasat

Learn more about HughesNet

Learn more about Sonic

Learn more about Starry Internet

Learn more about CyberNet

Learn more about Wander

Learn more about Race Communications

Internet provider stores in Los Angeles

Select a provider

Featured customer reviews

Spectrum

“My internet speed has drastically decreased ever since my bill went up. It’s like I’m being charged more for less service.”

–Heather R.

actual customer Verified User

AT&T

“When I try to play online games, like The Last of Us on my PS4, it always lags or tends to lose service, especially if I have to use Wi-Fi networking.”

–Michael H.

Frontier

“My internet speed is about a seventh of what it should be. I’m paying for the top speed.”

–Matthew L.

Los Angeles internet FAQ

How much does Wi-Fi cost in Los Angeles?

The cheapest Wi-Fi package in Los Angeles costs $35 per month. It comes from AT&T and gives you up to 100 Mbps download speeds over a DSL internet connection.

Generally speaking, a home Wi-Fi plan in Los Angeles will cost you anywhere from around $35 a month to more than $100 per month, depending on the internet provider, the type of internet, and the speed you get.

AT&T

AT&T plans available in Los Angeles range in price from $35 to $60 per month. They’re all fiber plans, ranging in speed from 100 Mbps to 940 Mbps.

EarthLink 

EarthLink’s plans start at $49.99 per month. With that, you’ll get 12 Mbps speeds on DSL internet. EarthLink’s fiber plan, delivering 1,000 Mbps speeds, costs $99.99 per month. One good thing about EarthLink’s plans is that the price listed includes all the extra charges you’d have to pay on top of the basic monthly fee. That means you won’t have to pay additional costs for router and modem rentals or other fees. 

Spectrum 

Spectrum internet plans cost anywhere from $49.99 to $109.99 per month in LA. You get 25 Mbps speeds for the cheapest plan and 940 Mbps speed for the most expensive plan, all of them running over Spectrum’s cable network. 

What’s the best cable internet service provider in Los Angeles?

Spectrum is the biggest, best cable Internet Service Provider (ISP) in Los Angeles. Spectrum offers speeds of up to 940 Mbps, so the connection is fast and reliable. And it doesn’t have data caps, so you won’t have to worry about extra charges or system slowdowns if you go past your allotted limit. 

Is Spectrum cable internet service good?

Spectrum generally delivers fast, reliable internet service, so we’d say it’s pretty good. The network runs on coaxial cable, so you can’t always get the mind-bending, gigabit speeds promised by fiber. But AT&T’s fiber plans are less common, and Spectrum does have options for 400 Mbps and 1,000 Mbps speeds.

Spectrum’s installation costs are lower compared to AT&T. Spectrum plans also don’t put data caps on internet usage, leaving you free to stream TikTok videos to your heart’s content.

Should I switch from Spectrum to AT&T?

The benefits of a Spectrum Internet plan are nothing to scoff at, but switching from Spectrum to AT&T could be worth it if you can access AT&T’s fiber network in your neighborhood. 

Spectrum has a network that runs through a coaxial cable system. This is a jolly good setup because it’s dependable and more widely available than fiber. And depending on where you live, you can still get spectacularly fast speeds to the tune of 400 Mbps or even 1,000 Mbps. 

Spectrum plans also have no data caps, meaning you’ll never hit a point mid-Battlestar Galactica binge when overage charges start climbing on your monthly bill. Most of AT&T’s plans come with a 1 TB data cap. That’s more than enough data for most people, but why put a cap on it when you have the option of no caps? 

AT&T provides both fiber-optic and DSL internet plans. DSL is much slower than fiber but it will still do the trick for average internet users. Fiber, on the other hand, gives you that extra speed boost that really helps out if you game online and stream movies and sports in 4K video.

Access to AT&T Fiber plans is really the main factor to consider if you’re thinking about making a jump. When AT&T Fiber is available, its prices knock Spectrum out of the park. AT&T’s Internet 300 plan costs $50 a month*—that’s 300 Mbps download speeds for the same price of a Spectrum Internet plan, which offers only 100 Mbps.  

And then there’s AT&T’s Internet 1000 plan, which delivers 1,000 Mbps speeds for $70 per month.** Compare that to Spectrum’s Internet GIG plan, which is also 1,000 Mbps but costs $109.99 per month.

If you want to save $35 a month on the fastest broadband internet available—if it’s available—then yes, definitely make the switch. 

For more on how these two internet providers compare, see our breakdown of AT&T vs. Spectrum.

Is ClearQAM available in Los Angeles?

ClearQAM is no longer available in Los Angeles.

Previously, cable TV providers were required to allow access to broadcast network channels without scrambling them. This was known as ClearQAM, and it meant that you could get your local channels simply by connecting your TV to the cable wall outlet—even if you didn’t have a subscription. Due to changes in the law, cable companies can now scramble local channel signals.

Now that ClearQAM isn’t available, if you want access to local LA channels, you can either bundle your internet service with a small TV package from your provider or get just the over-the-air channels by purchasing a digital antenna for your TV.

We recommend an HD digital antenna (like this one) since you have to pay only once for the device and then can enjoy free local TV forevermore (or at least until the tech or laws change). It sure beats a monthly subscription fee if all you want are local channels.

Is Google Fiber available in Los Angeles?

Google Fiber is not available in Los Angeles. Google announced in 2015 that it was considering options for expanding its fiber network to LA, but that didn’t come to fruition. Los Angeles is not listed on Google Fiber’s website among the cities where the internet service is available, although it is available further south in Orange County and San Diego.

What are my setup options?

You get to decide how to set up your home network. You can install the modem, router, Ethernet and coaxial cables yourself. Or you can hire a pro to do it for you. 

If you’re handy with tools and cable, Spectrum provides a self-install kit to let you tackle it on your own. Installing your own network costs less than a professional installation, which can range anywhere from $49.99 to $99 with Spectrum and AT&T. It also means you won’t have to take a day off work and wait around for a technician to show up. 

But if you’re a Tim “The Tool Man” Taylor–type whose home improvement undertakings  always seem to go awry, then it may be best just to pony up the cash for a professional installation. It’s more expensive, but it’s more straightforward and will lead to less personal headaches. 

Basically, unless you’re a professional installation tech, we don’t recommend self-installation. Also, keep in mind that internet companies frequently offer promotions to new customers that include free installation or perks—like Visa gift cards—that essentially reimburse you for the professional installation cost.

Who has the best Internet service in my area in Los Angeles?

Spectrum is the best internet provider in Los Angeles when it comes to overall service, reliability, and affordable rates.

But if you need really fast internet and AT&T Fiber is available in your part of town, go for it. AT&T is a great value when it comes to fiber internet packages because it delivers much faster download speeds than Spectrum at the same price or cheaper.

Frontier is good for budget users since it offers no-contract plans. As for Cox Communications, its footprint in Los Angeles is limited only to the Palos Verdes Peninsula, but it has high-quality equipment, namely the Panoramic Wi-Fi modem.

Also, don’t forget about satellite internet providers. Viasat and HughesNet are available virtually anywhere, making them a good solution for rural parts of Los Angeles, like Cornell in the Santa Monica Mountains or the unincorporated communities of Catalina Island. Viasat offers speeds up to 100 Mbps and HughesNet delivers speeds up to 25 Mbps.

Sources

  1. Federal Communications Commission, “Area Comparison, Fixed Broadband Deployment Data,” June 2019. Accessed Oct. 20, 2020.

Customer reviews of internet providers in Los Angeles

Starry Internet

Overall:
Service:
Pricing:
Speed:

Bryan W | 08-11-2020

I was skeptical at first, but after trying it for several months now, I realize that the hype around this internet company is real. Starry has fast speeds for a reasonable cost (for $50/month it's quite affordable; especially compared to other ISPs - for half the cost you get faster speeds) and the customer service can't be beat. I highly recommend it.

Was this review helpful? Yes 11 No 3

Starry Internet

Overall:
Service:
Pricing:
Speed:

Anne B | 05-12-2020

Starry was just introduced to our apartment complex a couple of months ago and we were so done with Spectrum. I was so fed up with Spectrum's rising costs and slow/lagging speeds. I signed up with Starry right away and the Starry technician was so helpful and knowledgable. I immediately noticed better connectivity and faster upload and download speeds. I was also able to cut my internet bill in half! I'm able to stream videos and comfortably work from home without having to worry about any lag issues. Highly recommend Starry and super impressed with their speedy service.

Was this review helpful? Yes 14 No 0

AT&T

Overall:
Service:
Pricing:
Speed:

Teresa D | 03-06-2019

There is not enough space here for me to describe the nightmare I am trapped in with A T & T (not that I think Spectrum will be any better if I make the switch - nor do I think anyone will want to endure my telling of this endless saga). I asked them to upgrade the modem because it is so very, very old. I also asked them to increase the download speed from SIX mpbs to 100, hoping that will stop all the buffering and loading and interruptions in the middle of programs. I was told that my neighborhood is "not eligible" for anything faster than download speed of 6, so live with it, I guess. They mailed the modem and when the tech guy came, he said it was "the wrong thing" that they sent (is it? isn't it?) and that if he installed it, I would "lose" my internet service. What does that even mean? He left without doing anything. I have this thing in the box and have no clue what to do with it - or about it!! And...(drum roll...) now my Google wifi add-on no longer works, so I can only use my laptop and Iphone in one section of the house. But wait, there's more. I had a box where there used to be a television that I no longer use, so I figured it's time to stop paying the "per box" fee for that particular box. I gave it to the technician. The very next day, I was unable to access ANY television in the house until I selected the (forced choice) one I wanted to eliminate, because I am only "authorized" to have one in the studio OR the kitchen - not both. That's not true. I have been paying for YEARS AND YEARS for boxes in the bedroom, kitchen, studio, and dressing table. I gave back the box for the dressing table, NOT the ones for the other three locations. But wait, there's more. Someone whose English is at about 3rd grade level called me the next next day to introduce herself as my "account manager" and to inquire as to how the service call went. After I explained what all had happened, she said, "I'm sorry you didn't have a good experience and thank you for choosing A T & T." I have heard NOTHING from anyone at A T & T. Disgusting. How much worse can SPECTRUM be?

Was this review helpful? Yes 44 No 3
    CA    Los Angeles