What people really say about Viasat
Who knows Viasat better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“From my long term experience with various sat internet providers Exede/Viasat is by far the best available option in my rural area.”
–D. Phillip
Verified User
(0.5/5)
“It’s slow. When sold to me, I was told I could watch Netflix, no problem. It’s horrible.”
–M. Yeowell
Verified User
(0.5/5)
“This is not much faster than the old AOL dialup speed and really lacks for surfing or gaming.”
–W. Weber
Verified User
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Read our Viasat customer reviews.
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441 Viasat customer reviews.
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Kevin S | 07-09-2024
Very slow internet and so called high speed will run out quickly.Worst experience ever. Even when I cancelled service they charged me for a full month. They said I cancelled on first day and still charge for a full month
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Lawrence E | 07-01-2024
Viasat said we used 40 gigabytes in 2 days. We endured 2 years of their bull. Every month we would have used up our 70 gigs in the first 2 weeks and then have to try to use the internet at a speed slower than dialup. for this we were paying over $100 a month. Of course they were willing to sell us more data or upgrade us to a more expensive plan. I do not recommend this especially if you want to stream Hulu or Netflix because it just won't work without paying for their deluxe service. My new provider is better and 30% cheaper.
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Andrew O | 06-07-2024
Their service is terrible. Cannot stream video without pixelating and lag. Even music cuts out. I’ve never had such slow and bad service.
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Gary M | 03-31-2024
Verified User
Much better than when I had Hughesnet
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Bryan B | 03-30-2024
It works fast but hard getting a tech to come out when their is a problem
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Ann T | 02-23-2024
Verified User
Very slow. Impossible to download large files. Graphics frequently do not build due to speed. Only use as it is all that is available. Prices are ridiculously high for the level service. Anxiously awaiting something better in this rural area.
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Celena P | 10-24-2023
Wish the upload speed was faster. I can't get a work from home job because I can't even get 2 upload speed. But other than that it's pretty good.
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