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Viasat Customer Reviews

Overall customer satisfaction rating 3.1/5

Share your experiences with Viasat. Tell us what you love, what you want to change, and what you could live without. Keep reading to see what other customers have to say about Viasat.

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What people really say about Viasat

Who knows Viasat better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(5/5)

 

“From my long term experience with various sat internet providers Exede/Viasat is by far the best available option in my rural area.”

–D. Phillip

Verified User

(0.5/5)

 

“It’s slow. When sold to me, I was told I could watch Netflix, no problem. It’s horrible.”

–M. Yeowell

Verified User

(0.5/5)

 

“This is not much faster than the old AOL dialup speed and really lacks for surfing or gaming.”

–W. Weber

Verified User

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438 Viasat customer reviews.

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Gary M | 03-31-2024

Verified User

Much better than when I had Hughesnet

Was this review helpful? Yes 3 No 1

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Bryan B | 03-30-2024

It works fast but hard getting a tech to come out when their is a problem

Was this review helpful? Yes 1 No 2

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Ann T | 02-23-2024

Verified User

Very slow. Impossible to download large files. Graphics frequently do not build due to speed. Only use as it is all that is available. Prices are ridiculously high for the level service. Anxiously awaiting something better in this rural area.

Was this review helpful? Yes 9 No 0

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Celena P | 10-24-2023

Wish the upload speed was faster. I can't get a work from home job because I can't even get 2 upload speed. But other than that it's pretty good.

Was this review helpful? Yes 0 No 2

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Shaterica B | 10-17-2023

Scam

Was this review helpful? Yes 23 No 3

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Nancy W | 10-17-2023

Verified User

poor service. it goes out with the least amout of weather.also cant watch on weekends or evening due to overload on node. not really equitable when i pay $200 per month.

Was this review helpful? Yes 18 No 1

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Belinda H | 10-09-2023

Very expensive! Service is unreliable. Because it is satellite, clouds wreak havoc with service.

Was this review helpful? Yes 6 No 1

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Chandra N | 10-05-2023

Being in a very rural area, it's nice to have options that provide me with wifi that's reliable and relatively fast. A little pricey but acceptable.

Was this review helpful? Yes 2 No 1

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Brian W | 10-04-2023

Worst internet ever

Was this review helpful? Yes 16 No 2

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Jonathan H | 10-04-2023

Sad thing about the viasat and their service is I read all these reviews and they're all bad and I don't see anybody from viasat doing anything about it, it's like they don't even give a crap that's why they (viasat) sucks

Was this review helpful? Yes 28 No 3