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Overview of internet satisfaction and availability in Illinois

Illinois has access to some of the fastest internet providers in the US. Xfinity, rated as the fastest ISP in our customer satisfaction survey, has the most coverage in Illinois. AT&T is the state’s primary fiber internet provider, with fiber coverage in the Chicago area, Springfield, Urbana, and along the southwest border. Astound Broadband is another major cable internet provider in Illinois, primarily concentrated in the Chicago area. Most of Illinois also has access to fixed-wireless internet through T-Mobile or Verizon.

Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Illinois.

That ranks Illinois 27th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Illinois

 3.7/5 average customer satisfaction rating
 27th national ranking for customer satisfaction

$71.52 average price per payment for internet, per household

90.4% of the time, advertised speeds meet household needs

3.6/5 average customer service rating of internet services

3.7/5 average reliability rating of services state-wide

Population:
12,518,071 people

2.51 average people per household

$73,214 average income per household

42 average age per household

59% of population employed

90

4% higher than national average

Ranked 16th nationally

75

1% higher than national average

Ranked 39th nationally

100%

15% higher than national average

Ranked 9th nationally

83%

6% higher than national average

Ranked 13th nationally

Average download speed
137 Mbps

0.19% higher than national average
Ranks 20th nationally

Average upload speed
39.8 Mbps

31.94% lower than national average
Ranks 42nd nationally
Compare your speed to the Illinois average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in Illinois

Provider Avg download speed Avg upload speed Availability Order online
Breezeline 249.87 Mbps 168.12 Mbps 66.96% View Plans for Breezeline
i3 Broadband 211.17 Mbps 163.54 Mbps 56.15% View Plans for i3 Broadband
Conway Corporation 211.1 Mbps 43.44 Mbps 91.73%
Wabash Communications 204.02 Mbps 106.25 Mbps 78.81% View Plans for Wabash Communications
CTI Fiber 200.35 Mbps 184.48 Mbps 16.07%
100% of people in Illinois have access to 100Mbps or faster broadband, ranking 9th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 138.06 Mbps 73.94% 96.01% See all providers for Satellite
LTE Home 150 Mbps 0.13% 98% See all providers for LTE Home
Fixed Wireless 68.65 Mbps 90.82% 70.68% See all providers for Fixed Wireless
Fiber 2197.04 Mbps 75.01% 75.12% See all providers for Fiber
DSL 395.65 Mbps 50.15% 78.17% See all providers for DSL
Cable 1530.71 Mbps 96.01% 84.54% See all providers for Cable
5G Home 238.53 Mbps 95.11% 62.13% See all providers for 5G Home

Best cities for internet in Illinois

Cities in Illinois with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Wood River 287.88 Mbps 138.51 Mbps 73% AT&T
Midlothian 265.53 Mbps 19.46 Mbps 95% XFINITY
Lockport 261.4 Mbps 27.08 Mbps 62% XFINITY
North Aurora 243.03 Mbps 26.69 Mbps 67% XFINITY
Highland Park 224.96 Mbps 25.84 Mbps 93% Verizon Wireless
Springfield 218.98 Mbps 47.08 Mbps 74% i3 Broadband
Brookfield 210.49 Mbps 123.29 Mbps 80% AT&T
Pekin 208.89 Mbps 67.19 Mbps 77% XFINITY

Wood River is the best city in Illinois for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Midlothian and Lockport also earn top rankings, according to our data.

The most connected cities in Illinois

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Joliet 150,221 100% 100% 100%
Aurora 181,405 100% 100% 100%
Chicago 2,721,914 100% 100% 100%
Elgin 114,190 100% 100% 100%
Oswego 34,810 100% 100% 100%
Yorkville 21,273 100% 100% 100%
Channahon 13,807 100% 100% 100%
Ingleside 8,659 100% 38% 100%

Joliet is the most internet-connected city in Illinois. Joliet makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Joliet's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Aurora and Chicago also make it to the top of our list.

Top cities in Illinois

Chicago

Population: 2,721,914

Median income: $69,834

105.45 Mbps
avg. download speed

39.34 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Midwest Energy & Communications

Aurora

Population: 181,405

Median income: $105,835

169.11 Mbps
avg. download speed

56.62 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Xfinity

Joliet

Population: 150,221

Median income: $98,389

164.9 Mbps
avg. download speed

30.78 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

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