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Overview of internet satisfaction and availability in Illinois

Illinois has access to some of the fastest internet providers in the US. Xfinity, rated as the fastest ISP in our customer satisfaction survey, has the most coverage in Illinois. AT&T is the state’s primary fiber internet provider, with fiber coverage in the Chicago area, Springfield, Urbana, and along the southwest border. Astound Broadband is another major cable internet provider in Illinois, primarily concentrated in the Chicago area. Most of Illinois also has access to fixed-wireless internet through T-Mobile or Verizon.

Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Illinois.

That ranks Illinois 27th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Illinois

 3.7/5 average customer satisfaction rating
 27th national ranking for customer satisfaction

$71.52 average price per payment for internet, per household

90.4% of the time, advertised speeds meet household needs

3.6/5 average customer service rating of internet services

3.7/5 average reliability rating of services state-wide

Population:
12,518,071 people

2.51 average people per household

$73,279 average income per household

42 average age per household

59% of population employed

90

4% higher than national average

Ranked 16th nationally

77

3% higher than national average

Ranked 34th nationally

100%

15% higher than national average

Ranked 9th nationally

83%

6% higher than national average

Ranked 12th nationally

Average download speed
136.2 Mbps

1.52% higher than national average
Ranks 18th nationally

Average upload speed
38.4 Mbps

42.67% lower than national average
Ranks 42nd nationally
Compare your speed to the Illinois average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in Illinois

Provider Avg download speed Avg upload speed Availability Order online
Breezeline 241.66 Mbps 160.42 Mbps 60.41% View Plans for Breezeline
i3 Broadband 199.9 Mbps 158.41 Mbps 56.15% View Plans for i3 Broadband
CTI Fiber 199.81 Mbps 194.68 Mbps 16.07% View Plans for CTI Fiber
Wabash Communications 195.16 Mbps 82.5 Mbps 78.81% View Plans for Wabash Communications
Conway Corporation 192.36 Mbps 35.07 Mbps 91.73% View Plans for Conway Corporation
100% of people in Illinois have access to 100Mbps or faster broadband, ranking 9th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 131.26 Mbps 79.76% 98.62% See all providers for Satellite
LTE Home 150 Mbps 0.13% 98% See all providers for LTE Home
Fixed Wireless 68.44 Mbps 90.81% 70.67% See all providers for Fixed Wireless
Fiber 2404.53 Mbps 77.01% 72.24% See all providers for Fiber
DSL 407.77 Mbps 49.83% 77.46% See all providers for DSL
Cable 1083.64 Mbps 98.05% 83.43% See all providers for Cable
5G Home 244.13 Mbps 94.46% 61.28% See all providers for 5G Home

Best cities for internet in Illinois

Cities in Illinois with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Country Club Hills 336.08 Mbps 22.36 Mbps 84% XFINITY
Midlothian 279.17 Mbps 16.56 Mbps 95% XFINITY
Wood River 277.02 Mbps 155.22 Mbps 74% AT&T
Lockport 237.09 Mbps 27.16 Mbps 54% XFINITY
Brookfield 207.08 Mbps 108.41 Mbps 88% AT&T
Highland Park 205.29 Mbps 25.81 Mbps 67% Verizon Wireless
Springfield 202.74 Mbps 47.6 Mbps 75% i3 Broadband
North Aurora 202.1 Mbps 26.39 Mbps 61% Verizon Wireless

Country Club Hills is the best city in Illinois for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Midlothian and Wood River also earn top rankings, according to our data.

The most connected cities in Illinois

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Chicago 2,721,914 100% 100% 100%
Springfield 114,214 100% 100% 100%
Peoria 113,054 100% 100% 100%
Joliet 150,221 100% 100% 100%
Aurora 181,405 100% 100% 100%
Rockford 148,173 100% 100% 100%
Schaumburg 77,571 100% 100% 100%
Elgin 114,190 100% 100% 100%

Chicago is the most internet-connected city in Illinois. Chicago makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Chicago's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Springfield and Peoria also make it to the top of our list.

Top cities in Illinois

Chicago

Population: 2,721,914

Median income: $69,834

105.45 Mbps
avg. download speed

38.28 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Midwest Energy & Communications

Aurora

Population: 181,405

Median income: $105,835

164.48 Mbps
avg. download speed

49.43 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Xfinity

Joliet

Population: 150,221

Median income: $98,389

166.24 Mbps
avg. download speed

34.44 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Illinois Valley Cellular

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

Illinois FAQs

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