Find internet service and providers in Massachusetts
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Overview of internet satisfaction and availability in Massachusetts
Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Massachusetts.
That ranks Massachusetts 26th nationwide for internet customer satisfaction.
Learn more about our methodologyInternet customer satisfaction in Massachusetts
3.7/5 average customer satisfaction rating
26th
national ranking for customer satisfaction
$93.60 average price per payment for internet, per household
93.1% of the time, advertised speeds meet household needs
3.6/5 average customer service rating of internet services
3.9/5 average reliability rating of services state-wide
Population:
6,922,107 people
2.44 average people per household
$93,759 average income per household
44 average age per household
61% of population employed
5% higher than national average
Ranked 10th nationally
18% lower than national average
Ranked 44th nationally
17% higher than national average
Ranked 28th nationally
10% higher than national average
Ranked 6th nationally
Fastest internet providers in Massachusetts
| Provider | Avg download speed | Avg upload speed | Availability | Order online |
|---|---|---|---|---|
| XFINITY | 174.91 Mbps | 19.66 Mbps | 95.8% | View Plans for Xfinity |
| Astound Broadband | 159.61 Mbps | 23.91 Mbps | 53.78% | |
| Spectrum | 139.82 Mbps | 12.52 Mbps | 92.27% | View Plans for Spectrum |
| Norwood Light Broadband | 137.81 Mbps | 35.47 Mbps | 74.18% | View Plans for Norwood Light Broadband |
Internet by tech type
| Internet tech type | Avg download speed | % of people with access | % availability | Learn more |
|---|---|---|---|---|
| 5G Home | 266.9 Mbps | 94.91% | 99.4% | See all providers |
| Cable | 1147.17 Mbps | 94.38% | 93.23% | See all providers |
| DSL | 24.46 Mbps | 68.18% | 90.57% | See all providers |
| Fiber | 1477.55 Mbps | 61.36% | 94.99% | See all providers |
| Fixed Wireless | 476.13 Mbps | 27.33% | 77.42% | See all providers |
| LTE Home | 99 Mbps | 12.19% | 99% | See all providers |
| Satellite | 98.75 Mbps | 95.03% | 100% | See all providers |
Best cities for internet in Massachusetts
Cities in Massachusetts with the fastest internet
| City | Avg download speed | Avg upload speed | Fiber availability | Fastest provider |
|---|---|---|---|---|
| Marlborough | 299 Mbps | 115.32 Mbps | 100% | Verizon Home Internet |
| Norwell | 251.22 Mbps | 60.67 Mbps | 100% | XFINITY |
| Lunenburg | 223.29 Mbps | 24.89 Mbps | 100% | XFINITY |
| Marblehead | 211.42 Mbps | 55.08 Mbps | 100% | Verizon Home Internet |
| Wareham | 208.49 Mbps | 70 Mbps | 100% | Verizon Home Internet |
| Dedham | 207.41 Mbps | 64.11 Mbps | 98% | Verizon Home Internet |
| Wilmington | 206.44 Mbps | 71.39 Mbps | 100% | Verizon Home Internet |
| Bellingham | 205.01 Mbps | 23.64 Mbps | 100% | XFINITY |
Marlborough is the best city in Massachusetts for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Norwell and Lunenburg also earn top rankings, according to our data.
The most connected cities in Massachusetts
| City | Population | Percent with access to high speed internet | Percent with access to fiber internet | Percent with access to 3+ providers |
|---|---|---|---|---|
| Boston | 617,538 | 100% | 100% | 100% |
| Newton | 85,160 | 100% | 100% | 100% |
| Worcester | 185,540 | 100% | 34% | 100% |
| Lynn | 93,650 | 100% | 100% | 100% |
| Somerville | 78,547 | 100% | 100% | 100% |
| Cambridge | 116,907 | 100% | 98% | 100% |
| Waltham | 62,660 | 100% | 100% | 100% |
| New Bedford | 95,134 | 100% | 23% | 100% |
Boston is the most internet-connected city in Massachusetts. Boston makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Boston's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Newton and Worcester also make it to the top of our list.
Top cities in Massachusetts
Boston
Population: 617,538
Median income: $83,826
132.39 Mbps
avg. download speed
47.62 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Worcester
Population: 185,540
Median income: $57,880
134.09 Mbps
avg. download speed
18.81 Mbps
avg. upload speed
100% have access to high speed internet
33.52% have access to fiber internet
100% have access to 3 or more providers
Cambridge
Population: 116,907
Median income: $111,033
124.21 Mbps
avg. download speed
40.67 Mbps
avg. upload speed
100% have access to high speed internet
97.9% have access to fiber internet
100% have access to 3 or more providers
Methodology
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.