Find internet service and providers in Massachusetts
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Overview of internet satisfaction and availability in Massachusetts
Compared to many states, Massachusetts has pretty good internet coverage, especially when it comes to fiber. The highest-rated internet provider Massachusetts, according to our annual customer satisfaction survey, is Verizon, which offers fiber connections throughout much of the state.
Bay Staters can also get gigabit speeds from providers like Xfinity, Astound Broadband, and Spectrum. Massachusetts also has great coverage for 4G and 5G internet from companies like AT&T and Verizon.
Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Massachusetts.
That ranks Massachusetts 26th nationwide for internet customer satisfaction.
Learn more about our methodologyInternet customer satisfaction in Massachusetts
3.7/5 average customer satisfaction rating
26th
national ranking for customer satisfaction
$93.60 average price per payment for internet, per household
93.1% of the time, advertised speeds meet household needs
3.6/5 average customer service rating of internet services
3.9/5 average reliability rating of services state-wide
Population:
7,029,917 people
2.46 average people per household
$94,813 average income per household
45 average age per household
61% of population employed
5% higher than national average
Ranked 11th nationally
9% higher than national average
Ranked 45th nationally
14% higher than national average
Ranked 6th nationally
10% higher than national average
Ranked 6th nationally
Fastest internet providers in Massachusetts
| Provider | Avg download speed | Avg upload speed | Availability | Order online |
|---|---|---|---|---|
| Verizon Home Internet | 236.01 Mbps | 122.9 Mbps | 69.45% | View Plans for Verizon Home Internet |
| XFINITY | 233.09 Mbps | 38.47 Mbps | 95.78% | View Plans for Xfinity |
| Astound Broadband | 218.43 Mbps | 25.01 Mbps | 53.78% | View Plans for Astound Broadband |
| Spectrum | 203.4 Mbps | 15.16 Mbps | 47.92% | View Plans for Spectrum |
Internet by tech type
| Internet tech type | Avg download speed | % of people with access | % availability | Learn more |
|---|---|---|---|---|
| Satellite | 221.09 Mbps | 99.83% | 99.29% | See all providers for Satellite |
| Fixed Wireless | 669.84 Mbps | 27.68% | 72.34% | See all providers for Fixed Wireless |
| Fiber | 1475.95 Mbps | 71.41% | 88.82% | See all providers for Fiber |
| DSL | 29.04 Mbps | 55.92% | 81.47% | See all providers for DSL |
| Cable | 1836.55 Mbps | 99.38% | 93.1% | See all providers for Cable |
| 5G Home | 234.3 Mbps | 97.45% | 52.57% | See all providers for 5G Home |
Best cities for internet in Massachusetts
Cities in Massachusetts with the fastest internet
| City | Avg download speed | Avg upload speed | Fiber availability | Fastest provider |
|---|---|---|---|---|
| Medway | 297.24 Mbps | 98.73 Mbps | 97% | Verizon Home Internet |
| South Hadley | 283.8 Mbps | 140.01 Mbps | 99% | HG&E.net |
| Millbury | 280.78 Mbps | 158.44 Mbps | 97% | Verizon Home Internet |
| Hyde Park | 280.45 Mbps | 66.77 Mbps | 95% | Verizon Home Internet |
| Abington | 277.14 Mbps | 43.82 Mbps | 99% | XFINITY |
| Melrose | 275.98 Mbps | 64.9 Mbps | 94% | Verizon Home Internet |
| Wareham | 272.12 Mbps | 122.2 Mbps | 98% | Verizon Home Internet |
| Marblehead | 269.94 Mbps | 75.46 Mbps | 92% | XFINITY |
Medway is the best city in Massachusetts for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. South Hadley and Millbury also earn top rankings, according to our data.
The most connected cities in Massachusetts
| City | Population | Percent with access to high speed internet | Percent with access to fiber internet | Percent with access to 3+ providers |
|---|---|---|---|---|
| Hampden | 4,966 | 100% | 100% | 100% |
| Natick | 36,589 | 100% | 100% | 100% |
| Sheffield | 3,312 | 100% | 100% | 100% |
| Boston | 665,945 | 100% | 100% | 100% |
| Chestnut Hill | 22,269 | 100% | 100% | 100% |
| Dunstable | 3,359 | 100% | 100% | 100% |
| Ludlow | 20,883 | 100% | 100% | 100% |
Hampden is the most internet-connected city in Massachusetts. Hampden makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Hampden's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Natick and Sheffield also make it to the top of our list.
Top cities in Massachusetts
Boston
Population: 665,945
Median income: $83,826
200.95 Mbps
avg. download speed
45.64 Mbps
avg. upload speed
100% have access to high speed internet
100% have access to fiber internet
100% have access to 3 or more providers
Worcester
Population: 204,191
Median income: $57,880
200.93 Mbps
avg. download speed
19.47 Mbps
avg. upload speed
100% have access to high speed internet
89.28% have access to fiber internet
100% have access to 3 or more providers
Springfield
Population: 155,305
Median income: $48,982
238.96 Mbps
avg. download speed
56.66 Mbps
avg. upload speed
100% have access to high speed internet
66.64% have access to fiber internet
100% have access to 3 or more providers
Methodology
HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.