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Overview of internet satisfaction and availability in Massachusetts

Compared to many states, Massachusetts has pretty good internet coverage, especially when it comes to fiber. The highest-rated internet provider Massachusetts, according to our annual customer satisfaction survey, is Verizon, which offers fiber connections throughout much of the state.

Bay Staters can also get gigabit speeds from providers like Xfinity, Astound Broadband, and Spectrum. Massachusetts also has great coverage for 4G and 5G internet from companies like AT&T and Verizon.

Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Massachusetts.

That ranks Massachusetts 26th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Massachusetts

 3.7/5 average customer satisfaction rating
 26th national ranking for customer satisfaction

$93.60 average price per payment for internet, per household

93.1% of the time, advertised speeds meet household needs

3.6/5 average customer service rating of internet services

3.9/5 average reliability rating of services state-wide

Population:
6,922,107 people

2.46 average people per household

$94,797 average income per household

45 average age per household

61% of population employed

90

5% higher than national average

Ranked 8th nationally

62

16% lower than national average

Ranked 46th nationally

100%

15% higher than national average

Ranked 8th nationally

86%

10% higher than national average

Ranked 5th nationally

Average download speed
147.3 Mbps

9.8% higher than national average
Ranks 12th nationally

Average upload speed
42.5 Mbps

36.51% lower than national average
Ranks 38th nationally
Compare your speed to the Massachusetts average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in Massachusetts

Provider Avg download speed Avg upload speed Availability Order online
Astound Broadband 193.87 Mbps 22.94 Mbps 53.78%
XFINITY 175.16 Mbps 19.52 Mbps 95.78% View Plans for Xfinity
Spectrum 140.28 Mbps 12.63 Mbps 48.9% View Plans for Spectrum
Norwood Light Broadband 136.79 Mbps 35.2 Mbps 74.18% View Plans for Norwood Light Broadband
100% of people in Massachusetts have access to 100Mbps or faster broadband, ranking 7th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 150 Mbps 96.05% 99.95% See all providers for Satellite
Fixed Wireless 574.39 Mbps 25.97% 80.11% See all providers for Fixed Wireless
Fiber 1480.95 Mbps 62.44% 95.03% See all providers for Fiber
DSL 22.54 Mbps 73.02% 90.18% See all providers for DSL
Cable 1157.66 Mbps 100% 88.99% See all providers for Cable
5G Home 238.69 Mbps 100% 69.42% See all providers for 5G Home

Best cities for internet in Massachusetts

Cities in Massachusetts with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Marlborough 300.08 Mbps 114.33 Mbps 100% Verizon Home Internet
Norwell 251.22 Mbps 60.67 Mbps 100% XFINITY
Marblehead 221.31 Mbps 57.27 Mbps 100% XFINITY
Lunenburg 216.66 Mbps 24.95 Mbps 100% XFINITY
Millbury 211.53 Mbps 116.29 Mbps 100% Spectrum
Holliston 210.37 Mbps 92.08 Mbps 100% XFINITY
Middleboro 209.4 Mbps 65.25 Mbps 100% XFINITY
Dedham 208.53 Mbps 64.59 Mbps 99% Astound Broadband

Marlborough is the best city in Massachusetts for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Norwell and Marblehead also earn top rankings, according to our data.

The most connected cities in Massachusetts

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Boston 665,945 100% 100% 100%
Springfield 155,305 100% 0% 100%
Newton 88,453 100% 100% 100%
Worcester 204,191 100% 30% 100%
Lynn 100,653 100% 100% 100%
Cambridge 117,962 100% 97% 100%
Somerville 80,464 100% 100% 100%
New Bedford 100,620 100% 22% 100%

Boston is the most internet-connected city in Massachusetts. Boston makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Boston's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Springfield and Newton also make it to the top of our list.

Top cities in Massachusetts

Boston

Population: 665,945

Median income: $83,826

130.94 Mbps
avg. download speed

47.2 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

Worcester

Population: 204,191

Median income: $57,880

133.79 Mbps
avg. download speed

19.21 Mbps
avg. upload speed

100% have access to high speed internet

30.45% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

Springfield

Population: 155,305

Median income: $48,982

162.64 Mbps
avg. download speed

21.83 Mbps
avg. upload speed

100% have access to high speed internet

0% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Spectrum

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

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