Highest-rated internet providers in Boston
Verizon received the highest ratings in both the 2018–2019 American Customer Satisfaction Index Telecommunications Report, and J.D. Power’s U.S. Internet Service Provider Satisfaction Study. And while that doesn’t guarantee that you’ll never run into problems with the company, it does mean you have a better chance of not pulling your hair out dealing with those problems.
RCN came out on top of our Best ISPs for Customer Satisfaction 2018 survey, which is impressive for a smaller provider. The East Coast company gets particularly high scores for customer satisfaction with monthly bills and customer support, but it ranked in the top three for every category in our report.
Xfinity received middling ratings in all three of the reports previously mentioned, but it was slightly higher than average for speed and reliability and slightly lower than average for customer satisfaction with price.
Fastest internet service providers in Boston
Xfinity offers internet at speeds up to 1000 Mbps
Atlantic Broadband offers internet at speeds up to 1000 Mbps
Verizon offers internet at speeds up to 940 Mbps
RCN offers internet at speeds up to 330 Mbps
You can find internet speeds ranging from 7 Mbps to 1,000 Mbps throughout Boston. Over 98% of the city has access to gigabit internet speeds, which is great for households with a lot of heavy internet users since no one has to fight over bandwidth.
Most people don’t need to pony up for gigabit speeds though. You can still get away with multiple connected devices, gaming, and HD streaming with speed plans upwards of 100 Mbps. 1,000 Mbps is overkill for most people, especially if you don’t want to spend a fortune on internet service.
One thing to take note of with Boston ISPs are the upload speeds. While several providers have gigabit internet download speeds, most give you much slower upload speeds. So if you’re doing a lot of cloud computing or video uploading, you might want to go with Verizon Fios, which has much faster upload speeds than other providers.