Highest-rated internet providers in Boston
EarthLink took the lead for overall satisfaction in our annual customer satisfaction survey. Customers rated the ISP highly in all four categories: speed, price, reliability, and customer service.
Verizon also got top rankings in our survey. Verizon took third place overall, but it was scored second-highest in all categories except customer service (where it was ranked third). Verizon customers rate it particularly highly for satisfaction with reliability—75% of customers surveyed reported that they’re “very satisfied” or “100% satisfied” with their internet in that category.
RCN customers rated their overall satisfaction pretty average, but those with fiber internet connections were generally more satisfied than their counterparts with DSL or cable.
Xfinity did not get high ratings in our survey, but the cable ISP’s customers don’t report any out-of-the-ordinary performance issues when asked about specific issues. For example, Xfinity was ranked ninth out of 12 for speed, but 87% of its users report that their speeds usually or always meet their needs, which is above average for the category. So while it’s not the highest on the list, it’s still doing its job well.
Fastest internet service providers in Boston
Xfinity offers internet at speeds up to 1000 Mbps
RCN offers internet at speeds up to 1000 Mbps
Verizon offers internet at speeds up to 940 Mbps
Viasat offers internet at speeds up to 25 Mbps
You can find internet speeds ranging from 7 Mbps to 1,000 Mbps throughout Boston. Over 98% of the city has access to gigabit internet speeds, which is great for households with a lot of heavy internet users since no one has to fight over bandwidth.
Most people don’t need to pony up for gigabit speeds though. You can still get away with multiple connected devices, gaming, and HD streaming with speed plans upwards of 100 Mbps. 1,000 Mbps is overkill for most people, especially if you don’t want to spend a fortune on internet service.
One thing to take note of with Boston ISPs are the upload speeds. While several providers have gigabit internet download speeds, most give you much slower upload speeds. So if you’re doing a lot of cloud computing or video uploading, you might want to go with Verizon Fios, which has much faster upload speeds than other providers.