What people really say about Xfinity
Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4.5/5)
“I have had Xfinity for more than a decade and for the most part there are no issues. Their customer service is a huge improvement over Verizon!”
–J. Havens
(5/5)
“Great service, fast speeds.”
–W. Stevens
(3/5)
“Xfinity is cheap-ish and on time with appointments but their service and support services are not satisfactory.”
–O. Blagg
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1882 Xfinity customer reviews.
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Bharath R | 09-27-2023
Worst service. The speed of the internet will be 1Mbps. I reached out to the customer several times but no use.
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Ronald L | 09-27-2023
Me and my wife are 80 years old I told them I can only afford to pay $150 a month . They upped our package that we've had for years to $215 we can barely afford it but we bought this particular package because it had INSP on it because my wife watches the oldie movies Gunsmoke Cheyenne things like that. As of yesterday they took off that station and put it on another package so in order for my wife to get it they want me to pay even more money which we can't afford so now my wife isn't going to be able to watch TV but we're stuck in this contract. Why is Xfinity doing the elderly like this I don't understand and it's the only station my wife watches and I bought this package just for the station. If there's anyone out there who can help us please help
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Kenneth B | 09-26-2023
My Wife and I had a service appointment for today between 3:00-5:00. The tech sent an text that he was here, we were both here, and have a dog that barks at a blowing leaf. The tech didn't show up, and they rescheduled for tomorrow. We have been with them since 2015, and can't wait to move out and give them their crap back!!!!!
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Noel J | 09-26-2023
They don’t cater for seniors. I call them and can’t speak to a human. I go on chat and can’t get my issue resolve.
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Daniel C | 09-26-2023
Tried to get billing dept.to check the internet speed but was hung up on. I believe they cut speed
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Rick P | 09-25-2023
Horrible customer service. I sent my equipment back in may and paid the bill off, now i get a bill for $259 and there seems to be no way of talking to a person about it.
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Maricela L | 09-25-2023
The most expensive internet, customer services is too slow by text chat or call and never have a good offer for old account
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Leticia S | 09-25-2023
When I first switched over to Xfinity mobile and home internet services, speed was super fast. About after 9 months of services almost every hour or every other hour my internet from home and from my phone is super super slow or stops fully working. I’ve had someone come “fix” the problem and it is still the same issue. Changing companies.
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