Xfinity Internet Review

Xfinity internet plans offer more value and higher speeds than any other cable ISP

Xfinity

Price: $19.99–$299.99/mo.*

Speeds: 50–3,000 Mbps

Data cap: 1.2 TB

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Provider star ratings are based on user reviews and our independent customer satisfaction survey.

Our Xfinity internet review

Xfinity is one of the fastest internet providers with nationwide coverage. Its internet plans offer a ton of value with fast speeds at competitive rates. Xfinity is primarily a cable ISP (internet service provider), meaning it uses coaxial cable to bring internet service to your home. Cable internet is fast and reliable, second only to fiber internet.

Some Xfinity competitors offer fiber internet, and we do recommend fiber over cable internet if you can get it. But fiber internet isn’t widely available yet. Technically, Xfinity also offers fiber internet, but its single fiber plan is prohibitively expensive and unavailable in most areas.

Xfinity’s speeds are great, the prices are fair, and the technology is solid—but the internet provider doesn’t get the best scores for customer service. This has been an issue for Xfinity for years, but the ISP has improved. Xfinity support is available via phone, online chat, and the Xfinity app. There are also some automatic troubleshooting features available in the app, which do come in handy.

 Pros

  • Great value
  • Variety of plans
  • Fantastic bundling options

 Cons

  • Mediocre customer ratings
  • Price hikes after promotional period

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Compare Xfinity internet plans and pricing

PackagePriceSpeedView on Xfinity site
Connect*$19.99/mo.50 MbpsShop Xfinity Plans
Connect More*$39.99/mo.100 MbpsShop Xfinity Plans
Fast*$49.99/mo.300 MbpsShop Xfinity Plans
Superfast*$59.99/mo.600 MbpsShop Xfinity Plans
Ultrafast*$69.99/mo.900 MbpsShop Xfinity Plans
Gigabit Extra*$79.99/mo.1,200 MbpsShop Xfinity Plans
Gigabit X3**$299.95/mo.3,000 MbpsShop Xfinity Plans

* For the first 12 months with a 1-year agreement. Taxes and equipment not included. Regional price differences may apply.

**With a 2-year agreement.

Xfinity’s speeds: What’s best for you?

Xfinity has great plan variety, but the best deal is the Superfast internet plan, which provides 600 Mbps of internet speed for an affordable $59.99 per month. Those speeds are more than adequate for most households. We usually don’t recommend purchasing more internet speed than you need, but the Superfast plan is an exception due to its incredible value and the steep dropoff in speeds once you get to the cheaper plans.

Those with tighter budgets or small households can take a closer look at the Connect More plan, but it’s only $20 less per month than the Superfast plan and provides a fraction of the speed (100 Mbps). But this could be a good option if you’re sure you don’t need more than 100 Mbps.

How fast are your Xfinity speeds?

Click below for a quick speed test and find out.

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Be sure to use our How Much Speed Do I Need? tool to find out the ideal internet speed for your home.

Xfinity’s high-tier Ultrafast and Gigabit Extra plans should only be considered if you have extreme bandwidth needs. Think households with six or more people or those who frequently need to download huge amounts of data.

Xfinity data caps

Xfinity internet plans have a 1.2 TB data cap—plenty of data for the average customer. But if you do go over, Xinifty gives customers a pass for the first data overage. After that, you get hit with a $10 fee for every 50 GB over your cap, up to a maximum of $100 a month.

There are two ways you can get unlimited data with an Xfinity internet plan:

  1. You can sign up for xFi Complete for an extra $25 per month. It also includes an upgraded Xfinity gateway (modem/router) rental.
  2. You can add unlimited data to any Xfinity internet plan for $30 per month.

Can you get Xfinity internet?

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Our favorite plan:

Xfinity’s Superfast internet plan is the best cable internet plan you get—not just from Xfinity, but any cable ISP. It provides 600 Mbps for only $59.99 per month. Those numbers speak for themselves. But just for some perspective, Spectrum, another huge cable ISP, sells customers 200 Mbps for the same $50 per month. The country’s next largest cable ISP, Cox, charges $59.99 for just 250 Mbps.

Xfinity’s Superfast internet plan is a good deal matched only by a few fiber ISPs.

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Xfinity ongoing deals and promotions + bundles

Get a discount on your internet service when you add an Xfinity Mobile phone line to go with it. Depending on the plan, you can get a discount ranging from $10 to $30 per month if you sign up for both services.

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Xfinity internet fees

Cost
Equipment Fee
  • $14.00/mo. for internet gateway
Installation Fee
  • Free self-install
  • $100.00 professional install
Other Fees
  • $10.00 late fee
  • $10.00 per 50 GB data overage fee

Xfinity’s installation fee is generally $100, though that is subject to change based on region. The equipment rental and other fees are standard for cable internet providers.

Xfinity internet installation, equipment, and contracts

At $100, Xfinity’s install fee is something you want to try to avoid by opting to self-install. Xfinity’s equipment is pretty good, and it has some attractive offers and features that make renting equipment tempting. Regarding contracts, there isn’t much flexibility—most plans require at least a 12-month contract.

Xfinity installation

For $100, Xfinity sends a technician to your residence to connect you to its network and set up your equipment. If your residence already has an active Xfinity internet connection, you can just self-install for free.

Self-installation with Xfinity is easy. All you need to do is connect your equipment to power and connect an active coaxial cable to the back of the modem. From there, the Xfinity app walks you through the rest of the process.

Xfinity equipment

Xfinity recently came out with its new XB-7 internet gateway, a modem/router combo that uses the best cable internet standard, DOCSIS 3.1. The XB-7 has four Ethernet ports and integrates well with the Xfinity App’s control and troubleshooting features.

Xfinity bundles its equipment rental and unlimited data feature with the xFi complete add-on, which costs $25 a month on top of your regular rates.

Xfinity internet contracts

Xfinity plan contracts vary by region and plan, but getting Xfinity internet typically requires at least a 12-month contract. If you terminate your plan early, prepare to pay early termination fees of $10 for every month remaining on your contract.

Xfinity internet plans also have price hikes after the promotional period ends. The amount of varies between regions and plans.

Xfinity internet customer ratings

Overall RatingReliability RatingCustomer Service RatingSpeed RatingPrice Rating
Xfinity customer satisfaction rating3.7/53.0/53.6/53.5/53.5/5
Average rating*3.8/53.3/53.7/53.7/53.5/5

Xfinity didn’t do too well in our annual customer satisfaction survey, scoring particularly low for pricing, customer service, and overall satisfaction. Xfinity got a bad reputation for poor customer service before being acquired by Comcast, and some of these scores are artifacts from those early woes. Since then, Xfinity has done a lot to improve its customer service, including adding live agent chat and in-app troubleshooting.

When you look at the numbers, Xfinity’s plans offer more speed for less money than other big cable ISPs. And it probably has one of the best cable infrastructures in the country. Looking closer at the data collected for the customer satisfaction survey, 87% of Xfinity customers said its service meets their household needs. So it’s doubtful Xfinity service is actually slower or less reliable than other cable internet providers.

See what other Xfinity customers are saying

We love collecting feedback about internet providers so you can make the best decisions based on our reviews and the voices of current subscribers. Be sure to check out our Customer Review form to let us know about your experience with Xfinity and read what others say.

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Xfinity vs. the competition

SpeedPriceCustomer rating*Order online
Xfinity 25–3,000 Mbps$19.99–$299.953.7/5*View Plans
25–5,000 Mbps$55.00–$180.00/mo.3.8/5*
CenturyLink 100–940 Mbps$50.00–$65.00/mo.3.5/5*View Plans
200–940 Mbps$39.99–$89.99/mo.3.8/5*

Xfinity’s main competitors are AT&T, CenturyLink, and Verizon. We recommend choosing one of these ISPs over Xfinity only if you can get a fiber internet plan. Fiber is the best type of internet; it’s both faster and more reliable than cable internet. Unfortunately, fiber isn’t available in a lot of areas.

Competitors also usually offer DSL internet, which is drastically inferior to Xfinity’s cable internet—mainly because it’s a lot slower. DSL plans typically have poor value as well, offering less speed for the money.

Is Xfinity right for you?

Xfinity is an excellent choice if you don’t have access to fiber internet. Even if you can get fiber, it’s still worth considering Xfinity internet plans because of their great value. Xfinity also has a good variety of internet plans to choose from, making it easy to find something that matches your needs and budget.

Xfinity may not be the best fit if you’re looking for a flexible contract, as it doesn’t have month-to-month options for its standard internet plans. Xfinity does offer a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal.

If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. Overall, Xfinity is a great ISP that gives a lot for your money: high speeds, great features, and good equipment.

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FAQ about Xfinity

Where can I get Xfinity internet?

Xfinity is available in more areas than any other cable ISP. Enter your zip code to see if you can get Xfinity in your area.

Is Xfinity internet fast?

Absolutely. Xfinity is the fastest cable internet provider—and it even has plans that outpace some fiber ISPs.

What’s the best Xfinity internet plan?

Xfinity’s Superfast internet plan provides the best value, with 600 Mbps speeds for $50 per month.

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How much does Xfinity charge for an install?

Xfinity installation fees vary by region and plan, but Xfinity typically charges $100 for professional install. Self-install is free.

Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.