AT&T vs. Xfinity

  • More affordable 1 Gig plan
  • Top-notch customer satisfaction
  • Fiber coverage areas are limited
  • Fast speeds
  • Wide availability
  • Unlimited data option costs extra

Update: HBO Max is set to launch on May 27, 2020 , and AT&T customers with Internet 1000 plans will be able to get a subscription at no extra charge. The standalone streaming service, owned by AT&T, features the entire HBO® catalog along with original content and thousands of TVs and movies from Warner Entertainment.

Bottom line

AT&T is a perfect choice for customers who want fast speeds and strong customer service. It ranked second place in our annual survey for customer satisfaction, and as fiber coverage grows, the fastest plans will be available for more users in more places. The Internet 1000 plan is also significantly cheaper than Xfinity’s equivalent offering.

Xfinity is best for those that need even faster speeds over a wider coverage area. Xfinity availability is outstanding, and it offers some of the fastest speeds you’ll find from any provider. It ranks lower in customer satisfaction, though, so there’s a tradeoff.

Not sure what internet plans are available in your area? Just enter your zip code to find out.

AT&T Xfinity

Type of service

DSL, Fiber

Type of service

Cable, Fiber

Price

$49.99 per month

Price

$20.00–$299.95 per month

Contract

Month-to-month

Contract

1–2 years, month-to-month options

Download speeds

5–1,000 Mbps

Download speeds

20–2,000 Mbps

Equipment fees

$10/mo.

Equipment fees

Start at $13.00 per month

Installation fee

$99.00; $35.00 for self-installation

Installation fee

Starts at $60.00; $15.00 for self-installation

Customer satisfaction

3.92/5

Customer satisfaction

3.87/5

View PlansView Plans
AT&T

Type of service

DSL, Fiber

Xfinity

Type of service

Cable, Fiber

AT&T

Price

$49.99 per month

Xfinity

Price

$20.00–$299.95 per month

AT&T

Contract

Month-to-month

Xfinity

Contract

1–2 years, month-to-month options

AT&T

Download speeds

5–1,000 Mbps

Xfinity

Download speeds

20–2,000 Mbps

AT&T

Equipment fees

$10/mo.

Xfinity

Equipment fees

Start at $13.00 per month

AT&T

Installation fee

$99.00; $35.00 for self-installation

Xfinity

Installation fee

Starts at $60.00; $15.00 for self-installation

AT&T

Customer satisfaction

3.92/5

Xfinity

Customer satisfaction

3.87/5

AT&T View Plans
Xfinity View Plans

Plans & pricing

Let’s jump straight into the nitty-gritty details of what each provider offers and see how they stack up to one another.

AT&T packages

PackagePriceSpeedInternet Type
Internet Up to 100 Mbps$49.99/mo.*Up to 100 MbpsDSL
Internet 1000$49.99/mo.†1,000 MbpsFiber
PackageInternet Up to 100 Mbps
Price$49.99/mo.*
SpeedUp to 100 Mbps
Internet TypeDSL
PackageInternet 1000
Price$49.99/mo.†
Speed1,000 Mbps
Internet TypeFiber

AT&T packages run the gamut from tortoise to hare. One thing they all have in common is affordability—they all represent a good price for the speed you get. The only possible exception is Internet 5, which offers a lot less bang for the buck than any of the others.

The only possible exception is if you can’t get suitable speeds on the Internet Up to 100 Mbps plan. The speeds on this plan depend on what’s available in your area. If you can’t get a plan of at least 25 Mbps—which the Federal Communications Commission defines as the minimum standard for high-speed internet—then it may not be worth the money.

The big spread of plans at the $49.99 price point is mainly the result of different infrastructure in different areas. You’re not likely to see all these at the same price in a given location, since everyone would take the fastest speed. Some areas have the lines to push 75 or 100 Mbps, while others can only support 10 or 25.

Another cool thing is that you can get a free subscription to HBO Max with your Internet 1000 plan. AT&T’s much-ballyhooed streaming service—carrying the HBO catalog along with movies and TV from Warner Entertainment—launches on May 27, 2020 and the promotion begins then.

Xfinity packages

PackagePriceSpeedInternet Type
Performance Starter$20.00–$49.95 per month*25 MbpsCable
Performance$40.00–$77.95 per month*60–100 MbpsCable
Performance Pro$64.99 per month*200 MbpsCable
Performance Pro Plus$49.99 per month*200 MbpsCable
Blast!$49.99–$50.00 per month*200–300 MbpsCable
Blast! Pro Plus$64.99 per month*300 MbpsCable
Extreme Pro$69.99 per month*600 MbpsCable
Extreme Pro Plus$74.99*600 MbpsCable
Gigabit$79.99–$84.99 per month*1,000 MbpsCable
Gigabit Pro$299.95 per month2,000 MbpsFiber
PackagePerformance Starter
Price$20.00–$49.95 per month*
Speed25 Mbps
Internet TypeCable
PackagePerformance
Price$40.00–$77.95 per month*
Speed60–100 Mbps
Internet TypeCable
PackagePerformance Pro
Price$64.99 per month*
Speed200 Mbps
Internet TypeCable
PackagePerformance Pro Plus
Price$49.99 per month*
Speed200 Mbps
Internet TypeCable
PackageBlast!
Price$49.99–$50.00 per month*
Speed200–300 Mbps
Internet TypeCable
PackageBlast! Pro Plus
Price$64.99 per month*
Speed300 Mbps
Internet TypeCable
PackageExtreme Pro
Price$69.99 per month*
Speed600 Mbps
Internet TypeCable
PackageExtreme Pro Plus
Price$74.99*
Speed600 Mbps
Internet TypeCable
PackageGigabit
Price$79.99–$84.99 per month*
Speed1,000 Mbps
Internet TypeCable
PackageGigabit Pro
Price$299.95 per month
Speed2,000 Mbps
Internet TypeFiber

Xfinity’s prices and plans vary slightly depending on the region you’re in. But wherever you are, you’ll be able to get fast speeds and a range of options.

Xfinity offers a large range of packages, from the affordable 25 Mbps Performance Starter to the ludicrously fast (and expensive) 2,000 Mbps Gigabit Pro. Did we mention that’s 2,000 Mbps download and upload? Yup.

When you’re comparing AT&T and Xfinity, you’ll see AT&T tends to be slightly cheaper for a given speed range. This is most noticeable at the Gigabit level, where AT&T Internet 1000 is $49.99 per month and Xfinity Gigabit starts at $79.99—that’s a 30 dollar difference.

One thing to keep in mind with Xfinity plans is that they vary quite a bit from one place to another. Depending on where you live, you may see only a few of these, or you may see some options that aren’t on this list at all. These are the most common packages offered, though.

Important features

Speed

AT&T and Xfinity both offer a similar range of speeds in their plans—until you get to the high end. The Xfinity Gigabit Pro package, at 2,000 Mbps, is the fastest internet package available. AT&T just doesn’t offer anything comparable. That said, Gigabit Pro availability is still limited, and the price probably puts it out of reach for most.

Apart from that, these two providers are pretty evenly matched when it comes to speed.

Find out how much internet speed you really need by clicking the button below.

How much internet speed you need button

Internet type

AT&T plans are either DSL or fiber, and the one you end up with depends on which plan you pick and where you’re located. Fiber availability is still somewhat limited, though it’s improving.

Xfinity is mostly cable, the one exception being the fiber-optic Gigabit Pro. In practical terms, this means Xfinity tends to have faster speeds available over a wider area—, though again, this can depend a lot on where you live.

Data caps

AT&T plans—with the important exception of Internet 1000—all come with 1 TB data caps. Once you’ve reached your limit for the month, you can pay $10.00 per 50 GB for additional data. The fastest plan, AT&T 1000, comes with unlimited data, so you can enjoy those 1 Gig speeds without worry.

Xfinity packages all come with 1 TB caps, as well. That includes the Gigabit and Gigabit Pro plans, which is unfortunate, since you could eat through that limit pretty quick at those speeds. Like AT&T, you pay $10.00 per 50GB over the cap to keep using your service at full speed.

Xfinity also allows you to purchase an unlimited option with any plan for an extra $50.00 per month, though, which is a great option for those who consistently go over the cap. While we’d prefer straight-up unlimited data be included with every plan, that’s just not the world we live in, so we’ll take what we can get!

Pro tip:

Read our data caps guide to see which providers have data caps and which give you unlimited data.

Equipment

AT&T and Xfinity both provide modems and routers you can rent online. The equipment is decent—it can handle the speeds each provider offers, and it’ll let you to set up a home Wi-Fi network. For most users, we think the provided equipment is plenty, but if you feel your network is slower than it should be, or you have specific needs (like a very large home), you also have the option of using your own gear.

Equipment price

The nice thing about renting ISP equipment is that it’s usually either very affordable or simply rolled into the price of your internet plan, so you never feel like you’re shelling out big bucks. That’s true for both AT&T and Xfinity: AT&T’s gear is $10.00 per month, while Xfinity charges a reasonable $13.00 per month for basic equipment.

Using your own equipment

As we mentioned above, ISP-provided equipment tends to be pretty basic, especially in the router department. It gets the job done, but it often lacks some of the advanced features of dedicated third-party wireless routers.

If you need a little more juice from your networking equipment, we recommend picking up your own wireless router. This also has the advantage of saving you the monthly equipment fee if you have Xfinity.

Here are a few great routers we recommend for various needs:

If you need more info on routers or want to explore other options, check out some of our in-depth guides:

Customer experience

Stats and advertised services are one thing—what’s it like to actually live with AT&T or Xfinity for a year or two?

Installation

Both providers charge an installation fee. Xfinity starts at $60 and goes up from there based on what equipment or additional work is needed. AT&T starts at a whopping $99—one of the highest in the industry. However, you can have it waived if you order a Triple Play bundle, which is a nice bonus.

Customer service

How do these providers stack up in terms of customer service? Both providers get middle rankings in our latest customer satisfaction survey. Xfinity has made great strides to improve its reputation following a few rocky years and gets fifth place in our survey. AT&T comes in sixth place out of 15 providers surveyed.

No company is perfect, but we think you’ll be happy with the service from either provider. Each has plenty of ways to contact them should you need help, including online chat, DIY support guides, and good old telephone.

AT&T

Overall Customer Service Rating:

(3.83/5)

Xfinity

Overall Customer Service Rating:

(3.88/5)

Mobile apps

Both providers offer mobile apps to allow account management from your iPhone, iPad, and Android device. Typically, these provider apps have low ratings and tons of user complaints about performance. Both AT&T and Xfinity manage to avoid that with solid user experiences that make the apps actually useful.

myAT&T

  • Google Play Rating: 3.7/5
  • Apple Store Rating: 4.4/5
  • Compatible Devices: Android, iOS

Xfinity My Account
xfinity my account logo

  • Google Play Rating: 3.7/5
  • Apple Store Rating: 3.1/5
  • Compatible Devices: Android, iOS

Availability and coverage

When it comes to availability, Xfinity is in more states (40, compared to 21 for AT&T), but AT&T has service where it counts, and as a result actually covers more customers. Still, these are some of the most widespread internet service providers in the US—we doubt you’ll have a hard time getting service with either.

AT&T Internet availability

Top 5 states:

  1. Illinois
  2. Kansas
  3. California
  4. Oklahoma
  5. Texas

Xfinity internet availability

Top 5 states:

  1. District of Columbia
  2. Utah
  3. Illinois
  4. Colorado
  5. Maryland

Need help finding the best deals in your neck of the woods? Enter your zip code and we’ll do the hard work for you.

Pros and cons of AT&T and Xfinity

Let’s sum up the pros and cons of each provider.

Pros

  • Strong customer service scores
  • Fast speeds
  • Affordable 1 Gig plan
  • Excellent bundles with DIRECTV

Cons

  • Limited fiber availability
  • Limits on data use for most plans

Pros

  • Top-tier speeds
  • Wide availability
  • Unlimited data options on all plans
  • High marks for reliability

Cons

  • More expensive for similar speeds
  • Fastest plans have limited availability

Get more value with a bundled package

If you’re going to have both internet and TV service, it almost always makes sense to bundle with the same provider. You can save quite a bit of money this way, and it’s just more convenient.

Xfinity and AT&T both offer great TV services. For AT&T customers, we recommend DIRECTV. Since they’re owned by the same company, you can get bundles easily, and DIRECTV is one of the best TV services on the market. Xfinity has Triple plays with 140+ channels starting at just $89.99 per month.

FAQ about AT&T vs. Xfinity

Here are answers to some of the most common questions we see.

What is gigabit internet?

Gigabit internet is internet service with speeds of around 1,000 Mbps (or more). And it is fast. To put that in perspective, you can download a whole HD-quality movie onto your hard drive in under two minutes. Look out, Usain Bolt.

Why does fiber still have such limited availability?

Basically, it’s expensive. Many cities have fiber lines already installed, but they’re not run directly to homes, which is what would allow you to get fiber access for your home network. Instead, these lines have to be installed separately for each customer, and it adds up. Coverage is expanding gradually, though.

Is cable or fiber internet better?

Fiber has the potential to be a lot faster than traditional cable lines, simply due to the technology involved. The first widely available Gigabit plans were fiber-based for this reason. However, there are some cable providers that manage to get Gigabit speeds on the older coaxial cable lines, like Xfinity.

Is HBO Max free with AT&T?

You can sign up for a free subscription to HBO Max if you have AT&T’s Internet 1000 plan. You can also get it at no extra cost if you have AT&T TV NOW Max, AT&T TV Max, or an AT&T Unlimited Elite wireless plan.

HBO Max launches on May 27, 2020, and features all the content from HBO plus originals, movies, and TV from Warner Entertainment. Sign up and get your Friends fix, post haste.

Our verdict

This really isn’t a clear-cut match-up. It’s honestly hard to go wrong with either of these ISPs. In the end, though, we recommend AT&T for those who value customer service but still want fast speeds. For those that need some of the fastest speeds around, though, Xfinity is tough to beat with that 2,000 Mbps Gigabit Pro plan.

Author -

Dave has written professionally for tech companies and consumer technology sites for nearly five years, with a special focus on TV and internet. He uses his industry expertise to help readers at HighSpeedInternet.com get the most out of their services. No matter the project, he prefers his coffee black (the stronger, the better).

Editor - Cara Haynes

Cara Haynes has edited for HighSpeedInternet.com for three years, working with smart writers to revise everything from internet reviews to reports on your state’s favorite Netflix show. She believes no one should feel lost in internet land and that a good internet connection significantly extends your life span (buffering kills). With a degree in English and editing and five years working with online content, it’s safe to say she likes words on the internet. She is most likely to be seen wearing Birkenstocks and hanging out with a bouncy goldendoodle named Dobby, who is a literal fur angel sent to Earth.

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