Verizon Fios Home Internet vs. Cox Internet

Verizon offers fast Fios speeds, but Cox brings its own heat with Gigablast.

Verizon Fios
  • Fast speeds
  • Symmetrical upload speeds
  • Limited availability for fiber service
Cox
  • Affordable budget packages
  • Wide package selection
  • More expensive gig plans

The bottom line

Verizon Fios Home Internet offers a solid range of packages—from 200 Mbps to up to 940 Mbps—and the prices are affordable. It’s perfect for content creators (or just sharing pictures of the kids) because in most cases the upload speeds are just as fast as the download speeds.

Cox also has packages with speeds from 10 Mbps all the way up to 1,000 Mbps. But there’s a greater variety of packages within that range. The budget packages are more affordable than Verizon’s, though the speeds are lower. And flexible contracts let you choose a plan that really fits your needs. Cox falls short on more expensive packages though—the Gigablast package is more expensive than Verizon’s most expensive package.

Compare packages in your area:

Not sure what providers are available in your area? We’ll show you.

Verizon Fios vs. Cox side-by-side comparison

Verizon Cox Communications

Type of service

Fiber, DSL

Type of service

Cable

Price

$39.99–$79.99/mo. *

Price

$29.99–$99.99/mo. for 12 mos. with a 1-yr. agreement

Contract

No annual contract

Contract

1 year service agreement

Download speeds

200 Mbps–up to 940 Mbps

Download speeds

10 Mbps–940 Mbps

Equipment charges

$15.00/mo. (router included with Fios Gigabit Connection plans)

Equipment charges

$9.99/mo.

Setup charge

$99.00 (waived when you order online)

Setup charge

$75.00

Customer satisfaction

N/A

Customer satisfaction

(3.76/5)

View Verizon plansView Cox plans
Verizon

Type of service

Fiber, DSL

Cox Communications

Type of service

Cable

Verizon

Price

$39.99–$79.99/mo. *

Cox Communications

Price

$29.99–$99.99/mo. for 12 mos. with a 1-yr. agreement

Verizon

Contract

No annual contract

Cox Communications

Contract

1 year service agreement

Verizon

Download speeds

200 Mbps–up to 940 Mbps

Cox Communications

Download speeds

10 Mbps–940 Mbps

Verizon

Equipment charges

$15.00/mo. (router included with Fios Gigabit Connection plans)

Cox Communications

Equipment charges

$9.99/mo.

Verizon

Setup charge

$99.00 (waived when you order online)

Cox Communications

Setup charge

$75.00

Verizon

Customer satisfaction

N/A

Cox Communications

Customer satisfaction

(3.76/5)

Verizon View Verizon plans
Cox Communications View Cox plans

Packages and pricing

Before we jump into the details of Verizon Fios Home Internet and Cox, let’s look at their packages. Whether you want a budget plan for checking email and Facebook or a blazing near-gig package for streaming and gaming, you’ll find what you’re looking for with either Verizon or Cox.

Verizon Fios Home Internet packages

PackagePriceSpeed (Download/upload)Internet type
Fios Home Internet 200/200 Mbps$39.99/mo.*200/200 MbpsFiber
Fios Home Internet 400/400 Mbps$59.99/mo.*400/400 MbpsFiber
Fios Gigabit Connection$79.99/mo.Up to 940/880 MbpsFiber
PackageFios Home Internet 200/200 Mbps
Price$39.99/mo.*
Speed (Download/upload)200/200 Mbps
Internet typeFiber
PackageFios Home Internet 400/400 Mbps
Price$59.99/mo.*
Speed (Download/upload)400/400 Mbps
Internet typeFiber
PackageFios Gigabit Connection
Price$79.99/mo.
Speed (Download/upload)Up to 940/880 Mbps
Internet typeFiber

*w/ Auto Pay + taxes & equip charges

†w/ Auto Pay + taxes

Verizon Fios is an excellent choice for content creators and people who share a lot of media online: the process of uploading all those larger files will be much quicker thanks to symmetrical speeds. That means the upload speed is equal or close to equal to the download speed (the first number listed is the download speed and the second number is the upload speed).

Typical cable services have upload speeds that are about 10% of their download speeds. Verizon Fios Home Internet is lightyears beyond that.

Cox packages

PackagePriceSpeedInternet type
Cox Internet Starter 10$29.99/mo. for 12 mos.10 MbpsCable
Cox Internet Essential 30$39.99/mo. for 12 mos.30 MbpsCable
Cox Internet Preferred 150$59.99/mo. for 12 mos.150 MbpsCable
Cox Internet Ultimate$79.99/mo. for 12 mos.300 MbpsCable
Cox Internet Gigablast$99.99/mo.1,000 MbpsCable
PackageCox Internet Starter 10
Price$29.99/mo. for 12 mos.
Speed10 Mbps
Internet typeCable
PackageCox Internet Essential 30
Price$39.99/mo. for 12 mos.
Speed30 Mbps
Internet typeCable
PackageCox Internet Preferred 150
Price$59.99/mo. for 12 mos.
Speed150 Mbps
Internet typeCable
PackageCox Internet Ultimate
Price$79.99/mo. for 12 mos.
Speed300 Mbps
Internet typeCable
PackageCox Internet Gigablast
Price$99.99/mo.
Speed1,000 Mbps
Internet typeCable

At just $29.99 per month, Cox packages start at an even lower price than Verizon. Of course, the speeds of these cheaper packages are quite a bit slower but still fast enough for basic use. At the higher end, Cox competes with Verizon on download speeds and price, but lacks the same blazing upload speeds.

Compare these speeds to your current internet service using our Internet Speed Test.

Important features

Speed

When it comes to speed, this is a close race. Both Verizon and Cox offer similar packages, ranging anywhere from around 100 Mbps up to 940/880 Mbps. The biggest difference you’ll find is in upload speeds: Verizon Fios has the symmetrical speeds with most of its speed tiers while Cox doesn’t. Whether this is something you should worry about depends entirely on how much you upload media like videos and pictures. If it’s only rarely, you probably won’t notice the difference.

As for those near gig packages—do you need that much speed? Maybe. These packages work best for households with lots of people doing things like downloading large files and streaming HD or 4K video.

Not sure how much speed you need? Our speed test tool can help you figure it out.

Internet types

Verizon Fios Home Internet uses fiber optics to transmit data, but Cox uses traditional cable. The practical difference is in those upload speeds. It’s the huge bandwidth of fiber that allows for Verizon’s near symmetrical speeds, while cable’s bandwidth forces it to settle for slower uploads to provide the same download speeds as Verizon.

Apart from that, there’s not a tremendous difference between fiber and cable. Fiber is theoretically more reliable and stable than cable, but there are reliable cable providers and unreliable fiber providers, so it really depends more on your specific network.

Verizon does also offer DSL service bundled with phone service in areas where fiber isn’t available. This package is called Verizon High Speed Internet, which offers speeds ranging from .5 Mbps up to 15 Mbps, which is about average for DSL. Verizon High Speed Internet is $69.99 per month for the highest speed available in your area.§

Data caps

Nothing puts a damper on internet quite like being told you’re using it too much. Fortunately, these providers have generous data caps so you can get the most from your connection.

Verizon Fios Home Internet does not advertise their data cap, so be sure to check your agreement..

Cox has a 1 TB data cap. While that’s not as nice as unlimited, it should still be more than enough for most. If you go over the cap with Cox, you can pay $10 for an extra 50 GB.

Equipment

Reasons to use Verizon or Cox equipment

You have a choice between renting a modem and router from your provider or using your own. For most people, the provider’s equipment is probably the better option. There are a few reasons why this is:

You’re guaranteed to get compatible equipment. While you can generally use any wireless router with any internet service, modems are often specific to either a single provider or type of service (a DSL modem won’t work with a cable service, for example). You don’t have to worry about mismatching with your provider’s gear.

You’ll have easy access to tech support. Your ISP should offer easy tech support on any equipment provided, including replacements if something breaks. If you use your own equipment, your provider may not help with troubleshooting issues—there are a lot of modems and routers on the market, and there’s really no way they can keep up with them all.

Reasons to use third-party equipment

There are some cases where using your own equipment might be the way to go:

  • You want to save money. If you buy your own modem/router, you’ll most likely spend as much on it as you would renting one for a year through your provider. We recommend buying your modem/router if you have the up-front cash and want to save a little moolah over time.
  • You’re a gamer. Gaming routers often come with features designed to lower latency and response times. This can make a big difference, especially if you’re playing fast-paced, competitive games like first-person shooters. Internet providers don’t offer routers like these.
  • You need a long range. Large homes or offices can put a strain on normal wireless routers. A mesh network like Google Wi-Fi can solve all your range problems by linking up multiple routers throughout the building.
  • You need advanced security features. Many high-end routers come with more powerful security than your average ISP-provided equipment. If you’re concerned about security, third-party equipment is a safer bet.

Customer experience

So, we’ve talked prices, speeds, and data caps, but what’s it like to actually live with Verizon Fios or Cox as your Internet Service Provider? How do they stack up in the customer service department? Let’s find out.

Installation

Verizon

Setup charge: $99.00 (waived when ordered online)

Type of installation: Professional/self-installation

 

Schedule an installation

Cox Communications

Setup charge: $20–$75

Type of installation: Professional/self-installation

 

Schedule an installation

Verizon Fios and Cox both offer a choice of professional or self-installation, where available. We recommend a self-install—instructions are usually simple to follow and the process isn’t too difficult for those with minimal tech knowledge.

If you decide to let a pro do it, you’ll have to pay more, although there are ways to get the fee waived. For example, Verizon waives the setup charge when you order online, and Cox offers discounts for when you get a bundle, including free professional installation for customers ordering a Triple Play (internet, TV, and phone).

Customer service

Verizon

Installation customer satisfaction rating:

Not available

Cox Communications

Installation customer satisfaction rating:

(3.78/5)

Although we don’t have Verizon listed in our own 2018 consumer surveys, we’ve heard a lot of good things about it. Verizon has won numerous awards for its consistent network, which means you’re likely to spend less time calling customer service and more time just enjoying your service.

While Cox isn’t too shabby in its own right, it falls short against Verizon when it comes to taking care of customers with a quality product and reliable connections. But if you’re after Cox for its great budget packages or flexible contracts, that might override the benefits of an award-winning provider that comes at a higher cost.

Pros and cons of Verizon Fios and Cox

Pros

  • Fast speeds
  • Symmetrical upload speeds
  • Affordable Fios Gigabit Connection plan

Cons

  • Fiber service not available in all areas

 

 

Pros

  • Affordable budget packages
  • Wide package selection
  • Flexible contract options

Cons

  • More expensive Gigablast plans
  • Lower customer satisfaction scores
 

Our verdict

Verizon Fios Home Internet offers its Fios Gigabit Connection plan with near symmetrical upload speeds that’s great for those who want a top-of-the-line connection, while Cox offers the better budget packages that just get the job done. The one you choose depends on which of those buckets you fall into. But either way, you’ll get a great internet service that’s fast and reliable.

Find your new internet service today

To see which Verizon Fios or Cox packages are available in your area, just enter your ZIP code below.

FAQ about Verizon Fios and Cox

What is Fios Home Internet?

Fios internet is the name for Verizon’s fiber-optic internet service. The acronym stands for “fiber-optic service.” It’s a separate service from Verizon’s High Speed Internet, which is a DSL service that runs through phone lines. Verizon Fios offers speeds from 200 Mbps to up to 940 Mbps.

How much is Verizon Fios internet?

Verizon Fios internet packages start at $39.99 per month and run up to $79.99 per month in areas with gigabit service.

Does Cox offer gigabit service?

Cox offers gigabit service through its Gigablast packages that are available only in some areas with speeds up to 1,000 Mbps. Gigablast packages start at $99.99 per month.**

Author -

Dave has written professionally for tech companies and consumer technology sites for nearly five years, with a special focus on TV and internet. He uses his industry expertise to help readers at HighSpeedInternet.com get the most out of their services. No matter the project, he prefers his coffee black (the stronger, the better).

Editor - Cara Haynes

Cara Haynes has edited for HighSpeedInternet.com for three years, working with smart writers to revise everything from internet reviews to reports on your state’s favorite Netflix show. She believes no one should feel lost in internet land and that a good internet connection significantly extends your life span (buffering kills). With a degree in English and editing and five years working with online content, it’s safe to say she likes words on the internet. She is most likely to be seen wearing Birkenstocks and hanging out with a bouncy goldendoodle named Dobby, who is a literal fur angel sent to Earth.

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