What’s the best cable Internet Service Provider (ISP) in Houston?
The two most popular ISPs in Houston are AT&T and Xfinity. Along with offering internet service to virtually all of Houston, both these providers earned high ratings by customers.
AT&T offers speeds up to 1000 Mbps where its fiber service is available and up to 75 Mbps in other areas. Xfinity is the fastest cable internet provider in Houston, with speeds up to 250 Mbps in many areas.
Are there more than two Internet Service Providers in Houston?
More than two ISPs offer service in the Houston area but not necessarily in every neighborhood. AT&T and Xfinity cover the largest areas, but CenturyLink, Frontier, Spectrum, and Windstream all provide service to select Houston neighborhoods and surrounding areas.
Speeds and availability will vary by location, so enter your zip code to see what’s available in your neighborhood.
What’s the best deal on internet for gaming in Houston?
AT&T and Xfinity, the two biggest internet providers in Houston, both offer stand-alone internet plans fast enough for gaming that start at around $50.00 per month.
You really can’t go wrong with either service. We recommend the AT&T Internet 50 package because AT&T has higher customer satisfaction scores than Xfinity. But, if AT&T isn’t available in your area, the Xfinity Performance Plus package is also a good choice.
Xfinity also has a lower-tier plan, Performance Starter, that will work for most games, but its upload speeds could be a problem for data-heavy games.
Why does my internet speed fluctuate so much in Houston?
Your internet connection functions similar to a highway. If you’re driving down 290 during rush hour, you might hit some traffic and slow down. It’s the same concept with your internet connection, just at different times of the day.
Internet speed fluctuation is usually caused by traffic on the network creating slowdowns. This tends to happen in the evening or on weekends. With Houston’s enormous population, a consistently high volume of internet traffic isn’t surprising.
What is the most reliable Internet Service Provider in Houston?
In our 2018 independent customer satisfaction survey, Xfinity ranked the highest for reliability among internet providers in Houston. AT&T and Spectrum were close behind Xfinity. Customer satisfaction for reliability with all three of these brands was very high, which means these are brands you can depend on.
If you have experienced connectivity issues with any of these services, they may be caused by heavy traffic on the network.
Pro Tip: If your internet service is down for a while, visit the public library for free Wi-Fi. You still may hit traffic and experience the consequent slowing, but at least you’ll have internet access. As long as you’re not worried about data caps, you can also use your phone to access the internet at home when you’re in a tight spot.
In Houston, 87% of residents have access to broadband (internet with a download speed of at least 25
Mbps). That’s a higher percentage than the broadband availability for Texas as a whole (54%) and the
national percentage of broadband availability (79%). Houston residents have a lot of broadband Internet
Service Provider (ISP) options, but AT&T and Xfinity serve the most areas.
Although some ISPs offer service in more areas of Houston than others, no ISP services the entire city.
This means the Internet Service Providers available at your home may be different than those available in
For example, Spectrum offers internet service in the Spring area, but Xfinity is the main cable internet
provider to downtown Houston. Similarly, people living in the Baytown or League City areas can get
internet service from Frontier, but AT&T would be the main fiber or DSL internet provider for most of
Houston. CenturyLink also offers service in some Houston neighborhoods and surrounding areas.
“I have had Comcast / xfinity for many years with excellent results. My uptime is practically 100% and the few times I have had problems, the response time to fix the problem was quite rapid and reliable. I get fantastic bandwidth and would highly recommend xfinity to anyone shopping for high speed internet access in Houston.”
Joel Hall | Houston, TX Xfinity Customer 2017-01-20
Some Houston residents may find themselves outside the service area of all the ISPs mentioned above. If
this is you, don’t worry. You can still get high-quality internet service through a satellite internet
provider like Viasat or HughesNet.
Most of these internet providers offer TV service, phone service, and bundling options to keep your
costs down. To see which ISPs offer service in your corner of the city, use our availability map
Highest-Rated Internet Service Providers in Houston
AT&T, Xfinity, and Spectrum internet services all average 3.5 out of 5 stars in the customer reviews we
receive on our site. Our 2018's Best Internet Providers in Customer Satisfaction Survey backs up these
numbers. AT&T, Xfinity, and Spectrum all scored over 3.8 out of 5 for overall customer satisfaction in the
Smaller providers, like En-Touch, offer internet service in some areas of Houston, but most of them
haven’t received enough customer reviews for a reliable rating.
Where to begin...
A whole week paying for a service I am unable to use for a reason no one on this earth has an explanation for. My modem service light turns red suddenly and I go through the typical hour process of finally reaching a human being who states the problem is with the modem. She states that I will be recieving a "brand new" modem in which I must replace with my old one and send it back to them or else I'd be charged. The day the modem arrives I soon realize they sent me a refurbished modem (Not only could I conclude this by the visually noticeable scratches and how the modem looked like it has been used but the modem DID NOT WORK!). I call once more to state the issue and the operator literally just sets me up with a appointment for a technician to arrive ( Due to the high volume of problems occurring from this service I have to wait another 3 days for the technicians arrival).
1 week later here I am, still with 0 internet service. If I am late for a payment this company quickly takes action by shutting down my service but when the issue comes from their end I receive 0 reimbursement. I can't work, I can't take time to enjoy a show or movie with my spouse...
Please, for everyones sake I highly recommend you go to a different internet service provider because AT&T is the worst. They will sap money from you and charge you for every change you make to your account, hitting you with fees that make no sense and at the end you are left with no service because nothing operates correctly. When you do have service it isn't even the best. You are better off hooking wires to a potato and hoping to recieve some sort of static wave that connects you to the internet.
PLEASE STAY AWAY FROM AT&T !!!!
complete waste of time and extremely hard to deal with. Been a Direct TV and AT&T customer for many years and now switching. They promise speeds they can't deliver and wont even tell me whats available at my new address unless I let them run a credit check. I didn't know that my credit affected my internet speeds. How hard is it to tell a customer when they call what you have available with knowing the middle name of all my children and what I ate for dinner last night. please don't waste your time with these idiots.
I have had Comcast / xfinity for many years with excellent results. My uptime is practically100% and the few times I have had problems, the response time to fix the problem was quite rapid and reliable. I get fantastic bandwidth and would highly recommend xfinity to anyone shopping for high speed internet access in Houston.