Compañías de Internet en Houston, TX

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08-14-2019

Service: The automated phone answer system is rife with bugs, uses an atrocious speech recognition engine, enforces a poorly designed menu, and lacks a sound failure strategy. It is simply infuriating. Every. time. You. call. It takes real talent to make a phone bot as much of an UX disaster as ComCast/Xfinity did. Price: A human sales representative said that first month is prorated based on date of service activation. Apparently, he lied, because I got a first bill for the full month starting on the day I called. I've never previously dealt with an Internet Service Provider this deceptive. Speed: Paid for 50 Mbps download and 10 Mbps upload. Getting 20 Mbps and 5 Mbps, respectively. Nope, I didn't even get what I paid for.

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Savannah S | 06-18-2019

Worst company ever.. Try to get to the cancelation department was transferred 5 different times on hold for 37 minutes... I'm in the guy kept telling me hello because he couldn't hear me because their service never works.. My TV always said unstable network always!! And they overcharge you!!! stay away!!

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Brian L | 05-09-2019

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The customer service is the worst I have ever dealt with in my life. There is no other to describe it other than incompetence . The IT representatives are from a foreign land, terrible language barrier and sound like they read from a prescript page. They are unable to resolve anything and when you asked to speak to some one in America, you are transferred to an American agent. However, the agent is not in IT then you are transferred right back to the foreign land. Nothing more than a vicious cycle. You tried to complain and nothing is resolved. I would using them for anything. If you have the ability do not use trust me. The average time spent on the phone due to their incompetence is well over an hour. Absolutely, the worst email service on the earth. Do not use them!!!!!!!!!!!!

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