Reseñas de clientes Spectrum
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Lo que la gente opina sobre Spectrum
Las reseñas de los clientes pueden ser una mina de oro de información acerca de los pros y contras de un servicio. Aunque filtrar por críticas de descontento puede afectar tu confianza en una empresa, también puede ser de apoyo para saber qué esperar en el peor de los escenarios – temas con facturación y llamadas de servicio al cliente entre otros detalles, conociendo la experiencia de otras personas. Además, usualmente también encontrarás datos positivos que te darán una idea sobre qué esperar en un buen escenario.
(3.5/5)
“El servicio fue bueno, un poco caro pero bueno. Una vez que llegué al segundo año de servicio, mi factura aumentó $20 adicionales al mes”.
–Heather R.
Usuario Verificado
(2/5)
“Mis velocidades de carga y descarga son excelentes, el problema es que el servicio es inconsistente”.
–Christopher M.
(4/5)
“Tenemos una combinación de internet y teléfono, el internet está bien pero el teléfono no es confiable, a veces no funciona para las llamadas salientes, a veces las personas que llaman no reciben tono de llamada o señal de ocupado”.
–Brina P.
Usuario Verificado
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Read our Spectrum customer reviews.
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3561 Spectrum customer reviews.
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Thomas M | 07-10-2025
Way too many outages that last too long, both planned and unplanned. And their planned outages are usually scheduled for midnight, which is too early for me and many others. 2am to 4am would be more reasonable for most people, though personally I'm often still busy online during that period.
¿Fue útil esta reseña?
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Hope P | 07-08-2025
Usuario Verificado
I paid $200 dollars for 550Mbps and I got half that and below 3 upload speed, the speed isn't the only bad part the packet loss in watching a video, even playing video games I got a horrible experience, like how hard can it really be to just route me to the to the best server connection things like gearup booster, or exitlag can't save it at all, sad use of money and resources.
¿Fue útil esta reseña? 11 1
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Sandra W | 07-08-2025
Usuario Verificado
I spoke to Able and he was a true professional. Very courteous and knowledgeable. Helped me so much with various issues. Spoke to him via phone and he works in Orlando, FL. GOOD JOB Able!
¿Fue útil esta reseña? 2 2
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Dominique P | 07-08-2025
Only had wifi for two weeks than the bill was due and that’s not what was told me over the phone by spectrum agent I was told I had four weeks to see if I like the service or not. Wifi box stop working a day after paying my bill.
¿Fue útil esta reseña? 6 2
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Matt M | 07-07-2025
Spectrum's prices are extremely expensive. The way they package their channels, they make sure you need to purchase every tier, get get decent channels. They also do not prorate your final bill, so you are going to need to pay for service you won't use.
¿Fue útil esta reseña? 5 1
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Cecil R | 07-07-2025
Usuario Verificado
always raising the monthly cost and no cheaper plans
¿Fue útil esta reseña? 5 1
Jeannette F | 07-06-2025
Usuario Verificado
it’s not often you get to write a good review about Spectrum. But I absolutely have to complement Zach a field rep who came out and rewired the poor work a prior Spectrum rep had done. Zach worked for 2 1/2 hours, did an amazing job and his personality was superlative. He was happy and helpful. What a pleasure it was to deal with him.
¿Fue útil esta reseña? 3 0
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Arthur G | 07-02-2025
While I'm not impressed with the continued pricing increase. I wanted to let you know how pleased I am with the visit from technician that was sent out to check our connection. We lost internet service 4 days ago due to severe weather. AJ was schedule to be here between 8am - 9am. He arrived at 8am , he checked the main line replaced wiring and fittings that were worn then did the same with the connection at the house. Once inside to check equipment he was able to reconnect us to our service. AJ has great customer service. Personality and work ethics. Thank you AJ for your work and great customer service
¿Fue útil esta reseña? 0 1
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Randy S | 07-02-2025
Usuario Verificado
Price continually creeps up. Am now paying nearly $125.00/mo. for internet and landline bundle. Service not consistent. One technician arrived to find that the previous technician had wrong wiring hookup. I am totally dissatisfied with Spectrum and am seriously considering switching to Brightspeed.
¿Fue útil esta reseña? 7 4
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