Reseñas de clientes Spectrum
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Lo que la gente opina sobre Spectrum
Las reseñas de los clientes pueden ser una mina de oro de información acerca de los pros y contras de un servicio. Aunque filtrar por críticas de descontento puede afectar tu confianza en una empresa, también puede ser de apoyo para saber qué esperar en el peor de los escenarios – temas con facturación y llamadas de servicio al cliente entre otros detalles, conociendo la experiencia de otras personas. Además, usualmente también encontrarás datos positivos que te darán una idea sobre qué esperar en un buen escenario.
(3.5/5)
“El servicio fue bueno, un poco caro pero bueno. Una vez que llegué al segundo año de servicio, mi factura aumentó $20 adicionales al mes”.
–Heather R.
Usuario Verificado
(2/5)
“Mis velocidades de carga y descarga son excelentes, el problema es que el servicio es inconsistente”.
–Christopher M.
(4/5)
“Tenemos una combinación de internet y teléfono, el internet está bien pero el teléfono no es confiable, a veces no funciona para las llamadas salientes, a veces las personas que llaman no reciben tono de llamada o señal de ocupado”.
–Brina P.
Usuario Verificado
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3327 Spectrum customer reviews.
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Kevin S | 07-11-2024
Cancel before 1st year ends. Price increase will kick in and if cancel within billing cycle customer charged for full billing cycle. Customer Sertvice Reps defend company cause its in writing, but not good business practice.
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Kevin K | 07-11-2024
This company is so bad that the only way they can get business is by making sure you can’t get another provider that will absolutely give you better service . I wouldn’t recommend this company to the devil himself the prices are astronomical and the service is somehow poorer but they charge it like a premium service. Internet always going out and paying close to 100$ for employees who can only help the account holder and no other house hold members . Can’t believe they have any customers but I’m sure we’ll all wise up soon enough . Trash company
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Jean-Marie A | 07-11-2024
Usuario Verificado
Spectrum is awful! They force Xumo on you and it is horrendous. It goes on and off by itself and other issues as well. Even the service people have no clue how to fix it. I've had my Xumo replaced at least 3 times and the same stuff keeps happening. It's horrendous!!!!!!!
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Lisa R | 07-11-2024
What a nightmare! Slow speed. Always freezing up or going back to the home screen. Customer service is rude! Decided to cancel and go to T-Mobile for $27 less a month. Spectrum prices keep going up! Was informed that my cell phone bill is going up $10 each line, I have two lines ,because I’m not on the bundle anymore! I Use Spectrum for Wi-Fi, which is completely separate from my cell service! Stay away if possible! And they do not prorate so you’ll get charged for a full month even though you’re not using it!
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Johnq L | 07-11-2024
Every single day I have to reset my access point under the stupid community WiFi. I am paying the most I have ever paid in my LIFE for the worst internet of my LIFE. Absolutely atrocious. I cannot wait to leave this terrible community and find another provide. ANY provider other than Spectrum.
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C B | 07-11-2024
Usuario Verificado
This is the absolute worst internet provider I’ve ever had in my life constant outages and issues absolutely do not waste your money on this
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Rebecca H | 07-11-2024
Usuario Verificado
too high on price for senior citizens, would have to give up DVR boxes which we rent from them to lower the price by 30 a month. paying 297 a month is too high for poor service
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Boris Y | 07-10-2024
Usuario Verificado
they charging like crazy. low income and 65+ 91 a month it is crazy. there is no conscience at all
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Michael R | 07-10-2024
Usuario Verificado
From day 1 had inconsistent service, new customers get the best deals for year 1 then after that prices sky rocket. If I received good not great service I would rate better. Companies no longer care about existing customers just need ones. Soon as I find a different Internet provider I will drop Spectrum.
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Cassandra T | 07-10-2024
My family did not even get connected after over a month of trying to get connected. We had multiple people tell us that we were ready to hook up our internet and TV, but it took us going between three different people for them to tell us something was wrong with the pole. We have multiple technicians just completely disappear on us, and not even say a word. I’ve never experienced anything quite like this, and such ignorance for customers. If you are living in an area with new lines they just added, don’t even try to get connected. We’ve wasted so much time on this.
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