What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
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Read our Spectrum customer reviews.
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5123 Spectrum customer reviews.
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Debra W | 02-15-2026
I love my Internet
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Douglas K | 02-14-2026
Verified User
slow speeds, sometimes no service
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BOBBY J | 02-14-2026
Verified User
The service is very reliable, and technicians are great to work with if problems occur, the combined pricing is a bit high.
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Michael B | 02-14-2026
Verified User
My router was so old that the replacement model increased my average internet speed from 300 to 900.
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Bruce B | 02-14-2026
Spectrum is way faster and has almost no outages compared to my old provider
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Jean B | 02-14-2026
Verified User
Great service. Tech was thorough. Very polite and professional.
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Siegfried H | 02-14-2026
Verified User
Love the speed and reliability of Spectrum internet!
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William W | 02-14-2026
Verified User
what I like the most is the service and the speed in coming out to fix your problem. customer service is very caring and respectful
Was this review helpful? 2 2
Abraham F | 02-14-2026
After a cable reboot, I lost the sound from my TV hooked up through the cable box. But then when I tested my TV with the connections of a DVD player, the TV did have sound. So It seemed that the problem was strictly with the cable box, but since I had an old TV, I thought maybe the TV was also faulty and no longer able to transmit the sound from the cable box. I did have a new TV to try out possibility. When the cable tech came, he went into the system and tried every which way to get the cable to produce sound to no effect. Then he tried my idea of hooking up the new TV to the old cable box, but he did not disconnect the old TV from it. So in fact, the cable was going into the old TV and also into the new TV and when he made that double connection the sound came back. That way I was able to preserve the cable box with all the recordings that I had on it and will be able to watch it before I swap it in for a new cable box. The tech guy was very industrious and flexible to try every which way to preserve my old cable box with all my recordings.
Was this review helpful? 2 1
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Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
