What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
– Heather R., Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
– Christopher M
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
– Brina P., Verified User
Is Spectrum available in your area?
Enter your zip code to see if Spectrum offers internet service near you.
Share your experience with Spectrum
Leave a review with an overall star rating and any comments about your experience with Spectrum.
Read our Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
4350 Spectrum customer reviews.
Overall:
Service:
Pricing:
Speed:
Sri N | 01-08-2026
I would give Spectrum a rating of 0 if I could. Terrible customer service, terrible technical support and most importantly, they do not know how to provide service. We had the techs out multiple times and they cannot figure out why the speed is inconsistent. We have the most expensive package they offer, spectrum business because we work from home. We have to keep switching to our hotspot on the phone which is much more reliable. I hate this company, wish there were alternatives.
Was this review helpful?
17 
6
Overall:
Service:
Pricing:
Speed:
Linda C | 01-08-2026
The internet is fast and great.
Was this review helpful? 1 0
Overall:
Service:
Pricing:
Speed:
Patti B | 01-08-2026
Verified User
Excellent
Was this review helpful? 2 0
Overall:
Service:
Pricing:
Speed:
Brenda M | 01-08-2026
So far so good!!
Was this review helpful? 3 1
Overall:
Service:
Pricing:
Speed:
Myisha P | 01-08-2026
Verified User
Many of us are forced to use spectrum and they know it. Service is inconsistently priced. One month my bill was $35 the next $99 with no change in service! They won’t give you any notice. I also had my service crash so many times in the middle of my work day. When it’s working well it is very high speed so I will give them that.
Was this review helpful? 4 0
Overall:
Service:
Pricing:
Speed:
Isaac J | 01-08-2026
Internet in and out every night. I believe they don’t have good structure when all the neighbors are using the internet.
Was this review helpful? 3 1
Overall:
Service:
Pricing:
Speed:
Isaac L | 01-08-2026
Connection is in and out every night. I believe that they don’t have structure to provide internet for all neighbors at the same time.
Was this review helpful? 2 0
Overall:
Service:
Pricing:
Speed:
Barbara E | 01-08-2026
Verified User
My service is reliable and fast. Pricing is high but I have bundled services.
Was this review helpful? 5 3
Overall:
Service:
Pricing:
Speed:
Casey R | 01-08-2026
Verified User
As a. Small business owner trying to move to a new location. I’ve spent over 40 hours on the phone and in store. I have 3 residential and one business internet and mobiles with them. Well it’s been 11 days and I still don’t have reliable internet and my phone hasn’t shown up yet. So I have no phone, no phone number. Missed a bunch of work and am sitting with an empty building that I’m paying for because I can’t move my stuff in without having internet to work from. Please look for other options plus the service is horrible for their mobile. I just keep dropping calls for no reason. Horrible service and as a veteran I’d rather go to the VA than call spectrum for anything.
Was this review helpful? 2 1
×
Overall rating average breakdown
| Customer reviews | Annual review 2025* | Average |
|---|---|---|
| 2.5 | 3.5 | 3 |
| Customer reviews | 2.5 |
| Annual review 2025* | 3.5 |
| Average | 3 |
* Read our Annual Internet Review for more information.
