Spectrum Customer Reviews

What people really say about Spectrum

Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.

(3.5/5)

 

“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”

–Heather R.

Verified User

(2/5)

 

“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”

–Christopher M.

(4/5)

 

“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”

–Brina P.

Verified User

Write your own Spectrum review.

Share your experiences with Spectrum Internet, TV, or mobile. Tell us what you love, what you want to change, and what you could live without.

Write a review.

Read our Spectrum customer reviews.

Overall:
Service:
Pricing:
Speed:

770 Spectrum customer reviews.

Spectrum

Overall:
Service:
Pricing:
Speed:

Matt N | 11-12-2021

Verified User

Paying for 300 Mbps Internet. The 1st 3 days, speed tests confirmed it was above 220 Mbps. On the 4th day and every day after has been below 20 Mbps. They Are Throttling Hard! If you can, use any other service possible because they don't care. It's perfectly legal now to falsely advertise high internet speeds and throttle your connection right after they get paid.

Was this review helpful? Yes 27 No 0

Spectrum

Overall:
Service:
Pricing:
Speed:

Phillip C | 11-12-2021

Verified User

I have had "high speed internet" for 3 years that has always been spotty. I finally called Spectrum to send a technician to my house. When they arrived they determined that I was sent out the wrong equipment and it was actually for low speed internet. I didn't even have half the speed I was suppose to have. I called Spectrum up and asked for a credit not a refund b/c this was their mistake. They said they could only give me a credit for 1 day! Do not sign up with spectrum they don't care about their customers. They make a mistake then blame the customer for not knowing they provided the wrong equipment. I will be canceling my service asap!

Was this review helpful? Yes 16 No 0

Spectrum

Overall:
Service:
Pricing:
Speed:

Donna O | 11-12-2021

Verified User

The worst provider yet - Many, many calls for service issues with outside cables and internet going down frequently. Changing providers

Was this review helpful? Yes 2 No 1

Spectrum

Overall:
Service:
Pricing:
Speed:

Tavia A | 11-11-2021

They are scammers they tell you something to get you connect and say they want to help families lies they told.com. I will never recommend spectrum to anyone

Was this review helpful? Yes 0 No 0

Spectrum

Overall:
Service:
Pricing:
Speed:

Evelyn H | 11-11-2021

Always have a great customer service want to help you out as much as possible. And they have been really helpful I have noticed to people who were hit hard during Covid 19

Was this review helpful? Yes 1 No 1

Spectrum

Overall:
Service:
Pricing:
Speed:

Nicholas C | 11-11-2021

Avoid at all costs. Internet is very unreliable and slow. Went into the spectrum store to get a extender after being told by a worker that came out it would help with the signal. The store employees literally laughed in my faced and said they didn't carry that. Why would the other worker tell me that? No one showed interest in my service at all as they made jokes about how young I was, not knowing the thousands of dollars I've given spectrum. I will be taking my service elsewhere. Rip bright house

Was this review helpful? Yes 3 No 0

Spectrum

Overall:
Service:
Pricing:
Speed:

Mike U | 11-10-2021

Horrible customer experience

Was this review helpful? Yes 4 No 1

Spectrum

Overall:
Service:
Pricing:
Speed:

Kay H | 11-10-2021

Verified User

Internet drops 5-10 times a day. Ridiculous for the amount of money you pay for it.

Was this review helpful? Yes 2 No 0

Spectrum

Overall:
Service:
Pricing:
Speed:

Sara O | 11-09-2021

service has been marginal at best with many "Jiggles" and drops and after many calls just gave up. Spectrum then raised the rate and would not prorate at all costing $100- did business with them for many years but very disappointed with them as a service provider

Was this review helpful? Yes 8 No 1

Spectrum

Overall:
Service:
Pricing:
Speed:

Justin S | 11-09-2021

Verified User

Internet is always inconsistant, they overcharge by a lot and will NEVER run any promotions or anything. Once you're a customer they don't care, especially with no other providers in the area. I'll be switching to t mobile internet just to not pay spectrum

Was this review helpful? Yes 3 No 0