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Spectrum Customer Reviews

Overall customer satisfaction rating 3.7/5

Share your experiences with Spectrum Internet, TV, or mobile. Tell us what you love, what you want to change, and what you could live without. Keep reading to see what other customers have to say about Spectrum.

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What people really say about Spectrum

Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.

(3.5/5)

 

“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”

–Heather R.

Verified User

(2/5)

 

“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”

–Christopher M.

(4/5)

 

“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”

–Brina P.

Verified User

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2905 Spectrum customer reviews.

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Rebecca H | 03-31-2024

Verified User

Services are very good , but prices that they charge for internet service is ridiculous.

Was this review helpful? Yes 10 No 1

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Nicole B | 03-29-2024

The speed is fantastic…when it wants to work. When I first signed up with spectrum, my bill was only $89.99, I’ve been with them for over a year now and it’s $115. Way to much for internet that goes out every couple of days.

Was this review helpful? Yes 6 No 1

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Timothy C | 03-29-2024

Verified User

Great

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Jennifer L | 03-27-2024

Best internet service

Was this review helpful? Yes 2 No 5

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Elaine K | 03-25-2024

Verified User

We have TV, internet, and two phones with Spectrum. We were on an introductory plan for a year. I thought that was high but this month they went up $80.00 more. We are a retired couple. I am looking for something not as expensive.

Was this review helpful? Yes 16 No 0

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Bob R | 03-24-2024

Verified User

Great pricing, overall good service

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Linda J | 03-23-2024

Verified User

I really really love my service I've been experiencing thus far! Thank you all so much for giving my area the best internet we've ever had!

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Jack W | 03-23-2024

Verified User

price keeps going up service down

Was this review helpful? Yes 14 No 0

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Thomas J | 03-22-2024

Verified User

It's good for cable, wish it was optic fiber

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Stephen F | 03-21-2024

Verified User

We experience frequent long internet outages. Lately it's been out 2 or 3 times a week! I have noticed that the lines are being powered by gas generators in our neighborhood! But have not been able to get any answers from customer service about what is going on! This is not worth $89.99 a month!

Was this review helpful? Yes 5 No 0
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