Spectrum Customer Service
1-833-992-1501
(Para español preciona 5)
Jump to: Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | Spectrum FAQ
Jump to:
Contact Spectrum customer service
Spectrum customer service phone number
Call 1-833-267-6094 to reach Spectrum customer service.
There are a few automated menus to navigate at first. If you say “representative” right off the bat, you’ll be asked what you’re calling about to make sure you’re sent to the correct department.
Spectrum has a ton of phone numbers listed on its websites. While writing this piece, we found about 20. There are presumably so many because some of the numbers are for different things—like customer service or sales—but many appear to be for the same purposes.
The 6094 number comes up the most consistently for customer support. It is listed as Spectrum’s general customer service number on Spectrum.net (the company’s support website), and it’s recommended in articles about inquiring about outages, paying your bill, and cancelling service.
Here’s a list of a few other Spectrum phone numbers and what they’re for:
| Department | Phone number |
|---|---|
| Moving Spectrum service | 1-855-363-4902 |
| Spectrum Internet Assist education credit | 1-844-579-3743 |
| Customer support | 1-855-707-7328 |
| Sales | 1-833-992-1501 |
| Business support | 1-855-339-9668 |
| Business sales | 1-855-828-3014 |
| Accessibility resources | 1-844-762-1301 |
| Department | Moving Spectrum service |
| Phone number | 1-855-363-4902 |
| Department | Spectrum Internet Assist education credit |
| Phone number | 1-844-579-3743 |
| Department | Customer support |
| Phone number | 1-855-707-7328 |
| Department | Sales |
| Phone number | 1-833-992-1501 |
| Department | Business support |
| Phone number | 1-855-339-9668 |
| Department | Business sales |
| Phone number | 1-855-828-3014 |
| Department | Accessibility resources |
| Phone number | 1-844-762-1301 |
Spectrum customer service hours
Spectrum’s customer service phone line and Ask Spectrum online chat are available 24/7.
Spectrum store locations near you
If you’re looking to talk to someone in person, you can set a customer service appointment at your local Spectrum store. You can set up your appointment online or set a date by contacting your local store directly.
Sorry, no stores were found in your area.
Spectrum customer service online
Spectrum’s support site has several resources to help troubleshoot issues, manage your account, and find answers to common questions about Spectrum services. You can also find Ask Spectrum, the company’s support chat bot, on the site.
In addition to support resources and information available on its website, Spectrum interacts with users on a few different platforms, including Twitter and the My Spectrum app for iOS and Android.
Other Spectrum online support
Account and billing FAQ
Spectrum outages
To find out if a Spectrum outage is affecting your service, you can call 1-833-267-6094 and ask, “Am I in an outage?” If you are in an outage and want to know when it’s over, request a callback.
The My Spectrum app for iOS and Android will also display if there’s an outage in your area, and you can get more info or request a callback when the outage has been resolved by clicking “View Outage Details.”
Spectrum customer support for your business
You can reach customer support for Spectrum Business services at 855-339-9668. Or, if you’d rather take care of business online, you can find helpful articles about common issues at the Spectrum Business support website.
Pay your Spectrum bill
There are multiple ways to pay your Spectrum bill:
- Pay online at Spectrum.net.
- Pay by mailing a check or money order to the Spectrum address listed on your statement.
- Pay on the My Spectrum app.
- Pay in person at Spectrum stores or third-party payment centers.
- Pay through your bank.
- Pay by calling 1-833-267-6094.*
*Paying your bill on the phone with a customer service representative incurs a $5 processing fee.
There are some advantages to paying your Spectrum bills online or on the My Spectrum app. For example, you can easily set up automatic payments to make sure you’re never late, and you can avoid the $5 processing fee Spectrum charges for paying over the phone.
Sign up for Spectrum service
To sign up for Spectrum Internet, TV, or phone service, you can call 1-833-992-1501 or browse service offers in your area online.
Cancel your Spectrum service
If you need to cancel or put a hold on your Spectrum service, call 1-833-267-6094 or go to a Spectrum store.
Though you can handle most account management necessities in the My Spectrum app or online, cancelling your Spectrum service requires talking to a person. This person may offer you discounts or perks if you can be persuaded to stay, especially over the phone.
But if you decide to cancel and choose to do it in person, it’s extra convenient because you can take your rental equipment with you and tie up all your loose ends in one stop.
Spectrum customer service FAQ
How do I move my Spectrum service to a different address?
If you’re moving and want to stick with Spectrum, call 1-855-363-4902 to schedule moving your services to your new home.
Where can I find Spectrum’s email login?
Sign in to your Spectrum email account using Webmail.
Does Spectrum have accessibility resources?
Spectrum does have accessibility resources. You can find a list of them on Spectrum’s Accessibility Options web page or call 1-844-762-1301 for more information.
Is Spectrum available in my area?
Spectrum internet is available in parts of 41 states. Check out plans from Spectrum and other ISPs available in your area by running your ZIP.