What people really say about Brightspeed
Who knows Brightspeed better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“So recently I upgraded to the New fiber Internet service by BrightSpeed. My service worked for 1 day. After calling and getting them aware of the service, immediately they began troubleshooting and trying to accommodate me for the problem. Although unbeknownst to myself, there was a fiber optic issue. After contacting my technician, he searched and confirmed there was an outage in this rural area. BrightSpeed sent out a new modem and wires for the box, and my technician Kemper xb03395 helped get everything set and programmed all by the time he got off. He definitely went above and beyond to assist and let me know, they stand by their work, equals service.”
– Caiyah J
(4/5)
“Any time I call, they are cheerful and very patient with me.”
– Brian C
(5/5)
“Very happy with my new service from Brightspeed. These past 3 weeks it has worked flawlessly with no slow downs or outages. More than enough speed for my 4 connections.”
– Tim M
Is Brightspeed available in your area?
Enter your zip code to see if Brightspeed offers internet service near you.
Share your experience with Brightspeed
Leave a review with an overall star rating and any comments about your experience with Brightspeed.
Read our Brightspeed customer reviews.
Overall:
Service:
Pricing:
Speed:
237 Brightspeed customer reviews.
Overall:
Service:
Pricing:
Speed:
Chmere R | 06-10-2025
I needed a technician to fix my Internet- I made 4 calls to them and they rescheduled a technician 3 times without informing me! Then when I called they tried to say I was the one that rescheduled the service. They go around in circles but never get to a resolution. Just read off a script. Bad customer services. Do not recommend
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Robert W | 06-09-2025
Verified User
I didn't think this company was shady, but they are. They raised the price with no warning. Their service isn't that great either unless you like to watch that circle go around. They told me when I signed up they were not going to raise my rate, but they did. When I complained on chat they gave me a 10 dollar discount, but basically said sorry about your luck. They such and I will be switching again. They don't care.
Was this review helpful? 0 0
Tony F | 06-07-2025
I would not recommend this poor serviced internet to anyone! Very bad services. They continue to have terrible technical issues all the time. Makes me wonder how they are still in business.
Was this review helpful? 0 0
Anthony F | 06-07-2025
I have had CentryLink for a long time they were outstanding! But when the company changed to Brightspeed the internet service went down hill fast! We have had a brightspeed representative come and offer us Fiberoptic service saying it was an upgrade and faster. We have not noticed a difference in speed at all. On top of all of this the Fiber internet doesn't even work half the time because of very frequent outages. We have called several times and spoke with representatives that just tell us there is an outage in your area. When we ask them what the reason is behind all these unfortunate and long period outages they say they do not know but they have their technicians working on it. No real answer was given as to why the internet is always down from these outages. This was never the case with the DSL they used to provide. We have asked the representatives to switch back to DSL to get away from the Fiberoptic joke and the representatives told us that they are not going back to DSL and if we stay with them all they will offer is the Fiber internet. What a joke this company has become. I thoroughly miss Centrylink as they appeared to have a better grip on things. I highly recommend that you check all other companies before considering to get Brightspeed service as you will experience highly frequent outages that will put you behind on work if you work from home as I do. I would not recommend Brightspeed to anyone.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Kelly C | 02-24-2025
Our internet went out on the 23rd of January. They didn't schedule an appointment with a technician until the 19th of February. That appointment was cancelled due to weather and the follow up appointment was the next day. 4 weeks without internet and they did nothing to help. I couldn't get a person on the phone and the window of time for the appointment was late as well. The technician was very nice and replaced the router. This could have been done earlier if they would have given me a person to talk to but instead, they scheduled an appointment 4 weeks out and fixed something they could have done if only there was a decent customer service department to talk to.
Was this review helpful? 30 8
Overall:
Service:
Pricing:
Speed:
James N | 02-22-2025
Brightspeed cannot keep the service working, when it goes out it is out for days. Customer service is very poor. Not helpful at all!
Was this review helpful? 8 5
Overall:
Service:
Pricing:
Speed:
Rocco P | 02-04-2025
Verified User
By far the worst provider of internet services. Double billing, communication issue i.e. language and comprehension issues, 5 months of overbilling, having to call for 5 month in hopes of correcting the ongoing issues, I could go on... Bottom line find another company. Issues Still NOT resolved !!!
Was this review helpful? 8 1
Dustin B | 12-03-2024
Quite literally getting a 0.5 MB/s download speed which is obviously terrible. It really sucks living in a rural area and not having reliable internet, especially in today’s day and age.
Was this review helpful? 20 2
Overall:
Service:
Pricing:
Speed:
Keith B | 08-30-2024
Can only get Bright speed at my address. Max of 15 Mbps for $50/month. I lose internet for a whole day, sometimes 2 days at a time a couple times a month.
Was this review helpful? 17 2
Overall:
Service:
Pricing:
Speed:
Paul D | 08-29-2024
I am not surprised to see I am not the only one having an issue with Brightspeed. We scheduled a repair for our phone/internet over a month ago. The repair was scheduled for 8/28/2024 between 8am and 5pm. After waiting all day into the evening I realized they wouldn't be showing up. This is after getting updates confirming the repair was scheduled on my cell phone. on 8/29/2024 I tried to call and find out 1) why no one showed up and 2) to reschedule the repair. I was basically blown off by them. I then made an Informal Complaint to the FCC. By the end of the day Brightspeed told the FCC the Repair Issue had been resolved. Need less to say no repairs were made. In my opinion everyone should run from this company!
Was this review helpful? 25 0
×