What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
Is AT&T available in your area?
Enter your zip code to see if AT&T offers internet service near you.
Share your experience with AT&T
Leave a review with an overall star rating and any comments about your experience with AT&T.
Read our AT&T customer reviews.
Overall:
Service:
Pricing:
Speed:
2478 AT&T customer reviews.
Overall:
Service:
Pricing:
Speed:
Carol J | 06-11-2025
Terrible! Internet goes out several times a day since AT&T switched to fiber.
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Noel O | 06-10-2025
We had a tech named Tucker come to fix our Internet yesterday. He was fabulous. He fixed our problem due to a storm this weekend. He was unbelievably patient and spent the time to help us extend our usage to our pool and shop by showing us how to utilize our service. If all techs were as good as Tucker every customer would be thrilled. Thank you Tucker.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Connie D | 06-09-2025
Went to ATT fiber which was to have a 360 coverage, not sharing with hundreds of others. Cannot watch movies or other shows streaming as the picture is in slow mo and audio works. Call in and they fix something and it works for a while then it goes back to the same old problem. I took some things off of WiFi to see if it would help, nothing changes. We will be looking for another option.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Roxanne J | 02-05-2025
This is a rip-off company it will charge you twice for the same service that it's giving you
Was this review helpful? 29 2
Overall:
Service:
Pricing:
Speed:
Hernan M | 02-05-2025
The internet is very bad and slow. Our house is small and we need an exteded due to the AT&T fiber is very bad. Also, they offer visa with 150.00 and we never received it and now we ask and they said that for 10 days pass we are not going to receive our offer(eran 120 dias and today is 129 days)
Was this review helpful? 14 2
Overall:
Service:
Pricing:
Speed:
Jenny M | 02-03-2025
Horrible company. They charge you for things that should not be charged and then when you call them it takes hours for them to resolve it. They do not care about their customers.
Was this review helpful? 22 1
Overall:
Service:
Pricing:
Speed:
Vic S | 02-02-2025
Internet keeps going down for more than 12 hours it sucks
Was this review helpful? 4 3
Overall:
Service:
Pricing:
Speed:
Michael D | 02-01-2025
Very professional. Great attitude pleasant and knowledgeable
Was this review helpful? 0 7
Overall:
Service:
Pricing:
Speed:
Mack H | 02-01-2025
Terrible. Has it a few years ago and changed providers. Chose ATT again and MUCH worse. Customer service is also terrible.
Was this review helpful? 6 1
Overall:
Service:
Pricing:
Speed:
Sonia S | 02-01-2025
Patrick at the Northport, Florida location was Awesome! He was very helpful, very knowledgeable, and I will refer all my friends to him! He went out of his way to help me, and was extremely attentive as well. Thank you
Was this review helpful? 2 1
×