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Frontier Customer Reviews

Provider star ratings are based on user reviews and our independent customer satisfaction survey.

Here’s what people say about Frontier.

Who knows Frontier better than the people who use it every day? Reading customer reviews can give you a glimpse into what a company does and doesn’t do well. But take them with a grain of salt—a lot of people write reviews only when they’re angry.

(4/5)

 

“Tech support was excellent and corrected the problem remotely. No issues since.”

–Teresa B.

(5/5)

 

“Great product at a good price.”

–Mark B.

(5/5)

 

“I would recommend them to anyone looking for internet service.”

–Wanda B.

(0.5/5)

 

“Very poor customer service. I have had a dispute open for months that has been left unresolved.”

–David W.

(0.5/5)

 

“My internet speed is about a seventh of what it should be. I’m paying for the top speed.”

–Matthew L.

(1/5)

 

“It has been over a month and I still have no internet, and my next appointment is another two weeks out. This will make 6 weeks since my purchase with no internet.”

–Kylie H.

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611 Frontier customer reviews.

Frontier

Cameron M | 07-19-2022

I have a PS5 and I am constantly struggling to even stay connected to the wifi. I do not recommend this for gaming. Streaming is also slow, buffers every ten minutes, and it does not always produce the high quality in resolution while streaming Netflix, Hulu, etc.

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Berttina M | 07-17-2022

Internet has constant outages also charged extra because we want paper statements won't give credits to bill even with multiple days without service

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Verified U | 07-12-2022

Customer service reps are not well trained and unhelpful. Connection speeds are slow and my line drops

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Verified U | 07-11-2022

frontier provides good service at a good price. Internet speed is good.

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Verified U | 07-11-2022

Pricing could be better, customer service needs to take care of established clients and not offer best promos just to new clients, old clients need to have access to great promotions

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Verified U | 07-11-2022

It is slow but reliable. The price is high for what you get.

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Verified U | 07-11-2022

I like the fast service when something needs fixed. However, we have an issue with wifi outages frequently so sometimes it's not the best in my opinion.

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Verified U | 07-11-2022

The wifi constantly goes out. It sometimes runs slowly. They come to fix it but it keeps having issues.

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Verified U | 07-11-2022

Really don't have any complaints and they are somewhat able to do what needs to be done. I believe they need people to come to the house and not have me try and fix a problem.

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Verified U | 07-11-2022

The only times that I've ever had a problem with my internet speed is when multiple people are using it at once (more then 7 people)

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