What people really say about Frontier
Who knows Frontier better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“Tech support was excellent and corrected the problem remotely. No issues since.”
–Teresa B.
(5/5)
“I would recommend them to anyone looking for internet service.”
–Wanda B.
(0.5/5)
“Very poor customer service. I have had a dispute open for months that has been left unresolved.”
–David W.
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Read our Frontier customer reviews.
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Heather S | 08-31-2023
Phone and Internet service has been out for two and a half weeks. Customer service is terrible. Have had to place numerous calls. They say send us a help ticket but that is kind of hard when you live in an area with little to no cell service and have to rely on wifi. Ironic right? Have been waiting on a tech for over a week. Price is way too high for a non-existent or unstable service. I would not recommend Frontier to anyone for anything.
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Donna D | 08-29-2023
Supposed to have 5000 with the fiber optic, actually have 120Mb
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Tiffany W | 08-23-2023
I left another provider to get better service with fiber, but I have yet to see the difference. Not to mention the service is out a lot and when it comes back up loses my local channels because it's pulling from another area. No one has ever figured it out either. I basically just keep rebooting until it finally finds the right location.
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Don K | 08-22-2023
Years of repeated failures followed by a week or more for service tech to show up. All other providers are up after our hurricane passed through So Cal. Two days later Frontier is trying to figure out our lack of connectivity. Building a nice bill using my phone data.
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Jianhui L | 08-22-2023
This company is the Junk! My Internet has been down 3days not any fix, not time line, not reasonable . very high price, very low service. poor technical support, will let you go to angry custom service. just cancell. Don't use this provider.
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Carla D | 08-17-2023
This company is the worst! My Internet has been down 2 weeks now had an appointment on 8-16-23 They were no call , no show.i kept calling and the next day still no satisfaction! Now they changed the appointment to 8-24. And that's the best they could do... I'm not happy with this company,
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Catherine D | 08-15-2023
Cost has trisspled since sign-up while speed gas stayed slow -last 6 wks has dropped by .40-.50 mbps at same time cost increased additional $10/mo. Speed now too slow to stream some platforms. Disconnects on some incoming calls -becoming not worth having.
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Jessicia B | 08-15-2023
They were ok.
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Mari U | 08-14-2023
Customer service is atrocious. Also, while we only had DSL, the service was spotty and would drop constantly. When we called to have it restored, they would say we did not have internet only voice. When we cancelled our service, they asked if we also wanted to cancel our voice service. So obviously we did have internet service. After dealing with this for years, I prefer to use my phone. Terrible service and totally terrible tech support.
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