What people really say about Frontier
Who knows Frontier better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“Tech support was excellent and corrected the problem remotely. No issues since.”
–Teresa B.
(5/5)
“I would recommend them to anyone looking for internet service.”
–Wanda B.
(0.5/5)
“Very poor customer service. I have had a dispute open for months that has been left unresolved.”
–David W.
Is Frontier available in your area?
Enter your zip code to see if Frontier offers internet service near you.
Share your experience with Frontier
Leave a review with an overall star rating and any comments about your experience with Frontier.
Read our Frontier customer reviews.
Overall:
Service:
Pricing:
Speed:
1296 Frontier customer reviews.
Overall:
Service:
Pricing:
Speed:
Jeffery B | 06-09-2025
Frontier been my internet for past 2 years
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Michael K | 06-08-2025
It's fast for a few days, then slows way down
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Doug M | 03-03-2025
The installers were great. Their technical support/phone support is some of the worst I've ever experienced. Nearly 10 hours on the phone before I FINALLY got someone that knew what they were doing. Since then, everything has been great.
Was this review helpful? 15 3
Overall:
Service:
Pricing:
Speed:
Robert T | 02-11-2025
Horrible coverage and Horrible service. I DO NOT RECOMMEND going with this company. Had them for a while and they said I needed all this special equipment and charged for it. After all that, still didn't work. So my daughter comes and plugs in her tmobile wifi and no issues. Fronteir does not care about their customers and I'm glad I canceled them.
Was this review helpful? 34 0
Overall:
Service:
Pricing:
Speed:
Anthony S | 02-10-2025
Find out for 1 GB plan have not seen download speeds over 300, upload is faster than download! Never received promised $100 visa gift card or reduction in YouTube TV plan.
Was this review helpful? 8 1
Overall:
Service:
Pricing:
Speed:
Devin S | 02-10-2025
Better off buying a wheel and a dozen hamsters
Was this review helpful? 9 0
Overall:
Service:
Pricing:
Speed:
Edward S | 02-09-2025
Here it's Not Fiber. It's DSL & It Sucks.
Was this review helpful? 2 0
G. B | 02-04-2025
Broadband Max advertised and charged as high speed but never get over 3.5 Mbps often falling below 1 so unable to stream or even use internet reliably.
Was this review helpful? 3 0
Overall:
Service:
Pricing:
Speed:
Rebecca B | 02-03-2025
Frontier WiFi has the most HORRIBLE customer service I have ever experienced. Ever. They are extremely inefficient, unprofessional, disorganized, negligent, and extremely slow. It appears that their customer service agents are not knowledgeable about what they’re doing which shocks me. I was on the phone with three different representatives, each for 30 minutes, and not one representative was able to assist me. They just kept passing me off to the next person who would ask me to explain my situation all over again, which let me know that the previous agent did not properly explain my situation or reason for calling. This was AFTER I realized Frontier had been incorrectly charging my auto pay account for months. It makes me concerned when no agent can address my issue that Frontier is knowingly incorrectly charging autopay accounts in the hopes that the customer does not notice. Please don’t ever get Frontier wifi. It’s a scam.
Was this review helpful? 18 0
Overall:
Service:
Pricing:
Speed:
Rich B | 02-01-2025
When the service runs its great, but it goes down regularly and can be down for days. If you work from homw you may want to consider a more consistent service. Tech support can be pretty good or really bad depending on the service tech.
Was this review helpful? 2 0
×