What Is Really Involved in XFINITY Self-Installation?
by Barton Strawn | Feb 16, 2016 | Brand Guides | 3
When it comes to installing your Internet service, you have one of two options — doing it yourself or hiring a professional. While some may prefer to let professionals handle the heavy lifting, others naturally enjoy DIY projects and may want to tackle the project themselves. Self-installing your XFINITY® Internet service is simple and straightforward, but you should make sure you are comfortable with all aspects of the process before getting started.
The Pros and Cons of Self-Installation
Self-installing your own Internet can prevent a lot of hassle, but it isn’t without its challenges. Here are a few of the biggest pros and cons to consider when deciding whether or not you want to attempt it on your own.
- Timely: A self-installation is flexible and fits to your own schedule. You can set the whole system up whenever you want, and you don’t have to go through with the hassle of setting up an appointment with a professional service. Once you’ve set the system up, you’re ready to go.
- Cost effective: Self-installation is free, and you won’t be charged the one-time fee that comes with a professional installation.
- Customizable: The equipment can be set up to your own specific preferences. You can place your equipment wherever you’d like.
- Challenging to troubleshoot: The service may require troubleshooting outside the scope of the basic installation guide. Depending on how complex the issue is, you may need to hire a technician.
- Technically specific: While the process is quite simple, it may be intimidating to those who are less technically inclined, as there are a couple different cables to hook up. The self-installation guide for the modem may not give details on how to set up a more advanced wireless network.
- Involved: Self-Installation requires a manual activation, which can take time. It requires access to the Internet or a phone line.
How to Install Your Own Internet Service
If you’ve decided to go the self-installation route, you may be wondering how to get started. The process is easier than it seems — you won’t need any special tools, and you can install the entire system without leaving your living room. Here is an outline of the whole procedure.
- Order your XFINITY services.
Go online to select the Internet service that meets your needs. When ordering your XFINITY service online, you can opt to have a self-installation kit
sent directly to your home.
- Receive your equipment.
Wait to receive your kit by mail. If you’re especially eager to get things moving, you can call your nearest service center to see if they have kits in stock.
- Install your equipment.
Your kit will come packaged with an installation guide
, which outlines how the different components should be wired together. It should also come with either a modem or Wireless Gateway — depending on the kit you chose — as well as all necessary cables and accessories. The self-installation process itself is quite simple:
- Connect your modem or Wireless Gateway to the cable wall outlet with a coaxial cable. The wall outlet should connect to the device’s “Cable/RF in” socket. If you are also using a cable TV set top box, you may need to use the coax cable splitter.
- Connect your modem or Wireless Gateway to your network devices.
- For a modem setup, use the included Ethernet cable to connect your modem to your computer. The cable should run from your modem’s Ethernet port.
- For a Wireless Gateway setup that will include a Voice connection, run a telephone cable from the Tel 1 connection to your home phone.
- Connect your modem or Wireless Gateway to a wall outlet using the power cord. If your device has a power button, switch it on.
- Wait for the online connection light on the front side of your device to stop flashing and remain steadily lit. This can take up to 10 minutes.
Your cable modem or Wireless Gateway should now be up and running. Before you can connect to the Internet, however, you’ll need to activate your service.
- Activate your equipment.
Self-installed equipment needs to be activated manually in order to be fully functional. There are two simple ways to activate your setup:
- Online — Online installation requires a computer with Internet access.
- Visit xfinity.com/activate. Note that some customers may be automatically redirected to that activation page upon opening a new browser after connecting your connection device.
- That activation page will ask you to verify your identity with your account and phone numbers.
- Once you have accessed your account, the site will walk you through the rest of the activation process.
- By Phone — Activate your modem by calling XFINITY’s automated phone system at 1-855-OK-BEGIN (1-855-652-3446). Make sure you have all necessary account and device information with you — including your account phone number, the last four digits of your device’s serial number, and the equipment location — before you call the line. Once you’re connected to the system, it will walk you through the activation process.
After activation, your Internet service should be up and running. You can now connect to the Internet. If your XFINITY modem is Wi-Fi capable, you can also configure your home Wi-Fi system.
- Configure your home Wi-Fi (if applicable).
At this point, if you are using an XFINITY modem, your computer should be connected to the Internet. However, if you’re setting up a Wireless Gateway, you’ll need to configure the equipment create a wireless network for your Wi-Fi enabled devices. You can find a Quick-Start guide
in your self-installation kit that will be tailored to your specific Wireless Gateway. The guide will walk you through setting up your home network by using the network name and password on the side of the device.
If any of these steps fall outside of your abilities, don’t hesitate to reach out to a professional for assistance.
Self-installation can save you a great deal of hassle and money. If you’re looking to get connected, buy an XFINITY Internet self-installation kit and you’ll have your network up and running in no time.
*Instructions are accurate as of publication and are subject to change with changes in equipment.