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Xfinity vs. Cox: Which Internet Provider Is Best for You?

Xfinity provides more value and receives better customer feedback.

  • Best for value
    • Customer rating: 3.9 / 5
    • Price: $20.00–$120.00/mo.*
    • Speed: 75Mbps–2,000Mbps
    • Internet type: Cable, fiber
    • Data cap: 1.2 TB
    • Contract: 1–2 year contract, month-to-month options
  • Best for customer service
    • Customer rating: 3.7 / 5
    • Price: $50.00–$150.00/mo.**
    • Speed: 100Mbps–2,000Mbps
    • Internet type: Cable
    • Data cap: 1.25TB
    • Contract: 1-year contract, month-to-month, and prepaid options

Compare Xfinity and Cox head to head

Xfinity provides more value, offering more speed per dollar. Xfinity also received better customer feedback in our annual customer satisfaction survey. Regardless, both of these cable internet service providers (ISPs) deliver great, high-speed internet services.

Pros and cons: Xfinity vs. Cox

Pros:

  • More speed for the money
  • More plan variety
  • Better bundling options
  • Higher customer ratings

Cons:

  • Confusing regional price differences

Pros:

  • Slightly higher data cap
  • Straightforward pricing

Cons:

  • Lack of mid-tier speed plans
  • Expensive installation
  • Price hikes after 12 months

See Cox and Xfinity plans in your area

Take a look by typing in your zip code below.

Plans and pricing: Xfinity vs. Cox

Xfinity provides more speed for the money and has more plan variety. Both ISPs provide flexible month-to-month options for an extra charge and TV bundle deals.

Skip ahead to the Best TV and internet bundles section to learn more.

Xfinity plans and pricing

PackagePriceSpeedDetails
Connect$20.00*150MbpsView Plan
Connect More$35.00**200MbpsView Plan
Fast$55.00#400MbpsView Plan
Superfast$70.00#800MbpsView Plan
Gigabit$80.00#1GbpsView Plan
Gigabit Extra$85.00**1,200MbpsView Plan
Gigabit X2$120.00***2,000MbpsView Plan

#For 24 months. No term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.

*** No term contract. Taxes and equipment not included. (xFi getaway required). Included up to $10 mo. auto pay & paperless discount. Package not available in all cities.

In general, you get more with Xfinity than you do with Cox—more speed per dollar and more choices. Xfinity’s pricing and plan names vary depending on your region, but they’re cheaper across the board compared to Cox plans of similar speeds. Take Xfinity’s Fast plan, for example, which provides 400Mbps for $55—a great speed for most users. For $5 less, you only get 100Mbps at Cox. That’s a quarter of the speed for almost the same price.

Xfinity also offers you more speed tiers, making it easy to find something that fits your needs and budget. For most customers, Xfinity’s Fast plan is hard to beat. For larger households or those with heavy internet needs, the Superfast plan doubles the speed to 800Mbps for just $10 more per month. These mid-speed tiers are perfect for most customers and where Xfinity really shines.

How Much Internet Speed Do I Need?

Est. Time: 60 seconds

Answer 6 questions and get a personalized internet speed recommendation!

Question 1/6Speed need: 0 Mbps

How many people in your household use the internet/WiFi on a daily basis?

How many devices in your home connect to the internet, including tablets, gaming consoles, and smart devices?

How many people in your household work from home?

What video quality do you use for streaming TV and movies?

How intensely does your household participate in online gaming?

Does your household download large files from the cloud or via the internet?

Our minimum speed recommendation for you:

00 mbps

Cox plans and pricing

PackagePriceSpeedDetails
Cox Go Fast$50.00*100MbpsView Plan
Cox Go Faster$70.00*250MbpsView Plan
Cox Go Even Faster$90.00*500MbpsView Plan
Cox Go Super Fast$110.00*Up to 1,000MbpsView Plan
Cox Go Beyond Fast$150.00*Up to 2,000MbpsView Plan

Cox internet plans offer straightforward pricing (regardless of region) and a month-to-month option for an extra $10 a month. Unfortunately, any way you slice it, Cox rates are more expensive than Xfinity and often for less speed in return.

Most subscribers will want the 250 Mbps speed provided by the Go Faster plan at $70.00. However, it’s hard not to notice that Xfinity’s similarly priced SuperFast plan gives over three times the speed.

If you need more bandwidth than 250 Mbps, your only mid-tier option with Cox is the Go Even Faster, which delivers a solid 500 Mbps. That’s enough speed for the vast majority of customers, it’s just a bit pricey.

Cox low-cost internet plans:

Cox has two great low-cost internet plans for individuals and families receiving government assistance:

ConnectAssist package: up to 100 Mbps for individuals receiving government assistance.

Connect2Compete package: up to 100 Mbps for families with children K-12 receiving government assistance.

HSI badge deals

Deals and promotions: Xfinity vs. Cox

 

Xfinity
When you pair Xfinity 150Mbps internet with Xfinity Mobile, you can get one line with unlimited data and get one FREE for a year.
Get the Deal
Cox Communications

Sign up for an internet plan with speeds of at least 250Mbps by June 30, 2024, and get up to $50 off your bill each month.

Get the Deal

Extra fees: Xfinity vs. Cox

Equipment FeeInstallation FeeOther Fees
Xfinity$15.00/mo.$100.00; self installs start at no cost$10.00/mo. (early termination), $10 per 50GB of data you go over on data cap, $10 (late payment)
Cox$13.00/mo.$100.00; self installs start no cost$10.00/mo. (early termination), late fees based on state laws and regulations

These provider’s hefty $100 installation fee is a tough pill to swallow when just starting out a new internet plan. It’s something to consider—unless you think you can get away with a self-install (offered free from both providers). Aside from the installation, extra fees from these ISPs are comparable.

Want to see what plans are available in your area? Enter your zip code below.

Customer ratings: Xfinity vs. Cox

Overall RatingReliability RatingCustomer Service RatingSpeed RatingPrice Rating
Xfinity3.9 / 53.93.74.03.5
Cox3.7 / 53.73.83.93.4

Xfinity received better customer ratings than Cox in our annual customer satisfaction survey. Customers rated Xfinity particularly high for speed satisfaction, where Xfinity performed better than any other national ISP, and 93% of surveyed Xfinity customers said their internet speeds meet their needs.

Cox also received good ratings, consistently placing in the top half of every category. Cox’s customer service ratings stand out as the best received for a cable ISP. And, like Xfinity, Cox’s ratings were favorable across the board; 89% of surveyed Cox customers said their speeds meet their needs, suggesting Cox is certainly capable of getting the job done.

Best TV and internet bundles

Internet speedTV channelsPriceDetails
Connect Internet + Choice TV75Mbps10+$49.95/mo.*View Plans
Xfinity Superfast Internet + Popular TV800Mbps125+$149.60/mo.†View Plans
Xfinity Gigabit Extra Internet + Popular TV1,200Mbps185+$164.60/mo.†View Plans
Cox Go Fast + Contour TV Starter*100Mbps75+$111.00/mo.§View Plans
Cox Go Faster + Contour TV Preferred*250Mbps170+$185.00/mo.§View Plans
Cox Go Even Faster + Contour TV Preferred *500Mbps170+$205.00/mo.§View Plans

Xfinity’s value shines here again as its bundles offer more speed and channels at lower prices. The Gigabit Extra Internet + Popular TV plan delivers a screaming internet speed of 1,200 Mbps with a terrific 185+ channel lineup (including five premium channels) for $150. That’s a lot of bang for your buck.

Cox bundles are significantly more expensive for the internet speed and channel count you get. On the bright side, Cox allows subscribers to choose one premium channel for the first 12 months of a Contour TV Preferred subscription.

Internet types: Xfinity vs. Cox

Internet typeDetails
XfinityCableView Plans
CoxCableView Plans

Both Xfinity and Cox are primarily cable ISPs, meaning they utilize coaxial cable (the same kind of cable used for cable TV) to bring internet service to your home. Cable internet is a fantastic service that can achieve some pretty incredible speeds, but it’s not perfect. The single biggest drawback of cable internet is the upload speed, which is usually only a small fraction of the download speed. This isn’t a huge concern as most customers are download heavy users and get by just fine with limited upload bandwidth.

Xfinity does offer a fiber plan in select areas; however, it’s incredibly expensive and an impractical option for most customers. Cox also offers some fiber plans, but availability is extremely limited.

Curious about what’s available in your area? Find out by typing in your zip code below.

Data caps: Xfinity vs. Cox

Data CapDetails
Xfinity1.2TBView Plans
Cox1.25TBView Plans

Cox gives a slightly higher data cap, and sometimes that little bit extra can make a difference. Otherwise, both providers’ data cap policies are similar, offering a one-time courtesy warning the first time you go over your data cap. After that, both Xfinity and Cox charge $10 for every 50Gb you go over, up to a max of $100.

If you think you’ll need unlimited data, Xfinity is cheaper. You can add unlimited data to Xfinity internet plans for an extra $30/ month. Cox will add 500 Gb for an additional $29.99/ month, or you can get unlimited data for an additional $49.99/ month.

For most customers, 1.2TB of data is a lot and completely sufficient. Unless you really need unlimited data, there’s not a whole lot of differences between these two providers here.

Contracts: Xfinity vs. Cox

Contract lengthDetails
Xfinity1–2 years, month-to-month option for $10/month extra, prepaid (new)View Plans
Cox1 year, month-to-month option for $10/month extra, prepaid (new)View Plans

Xfinity and Cox both offer 12-month contracts and a month-to-month option for an additional $10 per month. Their early cancellation fees are the same as well—$10 for each remaining month on the contract. Cox usually has significant price hikes after the first 12 months. Xfinity has some plans that feature a 2-year contract, depending on your region.

Both ISP’s also feature a prepaid internet plan with no time commitment. Both the Xfinity and Cox prepaid internet plans advertise up to 50Mbps download speeds and are similarly priced at $45 per month for Xfinity and $50 per month for Cox. However, we don’t see much appeal in either of the prepaid plans. Even with the month-to-month extra fee tacked on, the traditional plans provide equal or greater value. If you’re in the market specifically for a flexible internet plan, see our article on the best no-contract internet plans.

Installation: Xfinity vs. Cox

Installation optionsDetails
Xfinity$100 for professional installation; no cost for self-installView Plans
Cox$100 for professional installation; no cost for self-installView Plans

Both providers charge $100 for a professional installation. But, if you’re just getting internet, you may be able to get away with self-installation, which is free from both Xfinity and Cox.

Availability: Xfinity vs. Cox

Xfinity and Cox have huge coverage areas. There’s a good chance you have access to at least one of them. Unfortunately, Xfinity’s fiber service is much rarer than its cable internet, and it’s so pricey in many areas that it doesn’t make sense for most customers.

To see if Xfinity or Cox is in your area, enter your zip code below:

Final call: Xfinity vs. Cox

Overall, the win goes to Xfinity.

Xfinity gives you more internet speed per dollar and more value in general. You get a great selection of plans, making it easy to find something that works for you. The bundles are better too, with more channels and faster speeds. You simply get more, usually for less, with Xfinity. On top of all that, Xfinity received better customer feedback than Cox in our annual customer satisfaction survey

That isn’t to say Cox isn’t a good ISP—it provides fast and reliable cable internet. And even though it didn’t rate as highly as Xfinity, the majority of surveyed Cox customers were either “very satisfied” or “completely satisfied” with their internet service. Additionally, Cox’s pricing is consistent nationwide, keeping things simple and straightforward.

View Xfinity Plans

View Cox Plans

Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.

Author -

Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.

Editor - Rebecca Lee Armstrong

Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.

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