How Do You Contact Xfinity Customer Service?

Contact Xfinity customer service

What is the Xfinity customer service phone number?

Reach Xfinity customer support by phone at 1-800-XFINITY (1-800-934-6489).

Contact Xfinity Support Now

Xfinity keeps its phone support lines open longer than most ISPs, with uniform hours seven days a week:

• Monday through Sunday: 8 a.m–12 a.m. ET

Xfinity has over 180 retail stores across the nation. Enter your zip code on xfinity.com to find your nearest Xfinity store.

How to find Xfinity customer service assistance and resources online

Xfinity offers a robust online support with four specialized tools. You can access support tools through several different platforms:

• Chat with the Xfinity Assistant (available 24/7)
  Follow the above URL and click the tile labeled “Ask Me Anything.”
• Support documentation database
  A useful database with up-to-date info on common Xfinity issues and troubleshooting fixes.
• Troubleshoot with the Xfinity Assistant (available 24/7)
  Follow the link and click the tile labeled “Troubleshoot Internet.”
• Xfinity App
  Follow the link and scan the QR code to download the Xfinity, or simply text “Xfinity app” to 266278.

Is Xfinity down?

Navigate to the Xfinity Status Center to check for outages and other service disruptions. (requires login).

Check for Xfinity Outages

How to get Comcast (Xfinity) customer support for your business

Comcast’s business products have more available support with phones and live chat available around the clock.

• Comcast Business support phone number (available 24/7): (800) 391-3000
• Comcast Business online Assistant (available 24/7): https://business.comcast.com/support/contact-us/

Contact Comcast Business Support Now

How to pay your Xfinity bill

There are multiple ways to pay your Xfinity bill:

• Through your Xfinity account in a web browser.
• By Phone at 1-800-xfinity (automated prompts) using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.
• In person at an Xfinity retail store. Use the store locator on xfinity.com to find the nearest location.
• By mail with a check or cashiers check. You must use the insert included with your paper bill which has the correct address (never mail cash).
• Via money order at a Western Union

How to sign up for Xfinity service

To sign up for Xfinity home internet service, call 1-800-XFINITY (1-800-934-6489) or click the button below.

How to cancel your Xfinity service

If you need to disconnect your Xfinity service, you must schedule a cancellation phone call.

Cancel Xfinity Now