available in ◊ La valoración de estrellas se basa en las reseñas de los usuarios y nuestra encuesta independiente de satisfacción del cliente.
Lo que la gente opina de Viasat
Las reseñas de los clientes de un proveedor pueden ser una mina de oro de información sobre los pros y los contras del servicio. Aunque filtrar para ver las reseñas de insatisfacción puede afectar tu primera impresión de la empresa, también puede ayudarte a saber qué esperar en el peor de los casos, incluidos los problemas de facturación y llamadas de servicio de atención al cliente, según la experiencia de otras personas. Además, también encontrarás información positiva que te dará una idea de qué esperar en un buen escenario.
(5/5)
“Después de una larga experiencia con varios proveedores de Internet satelital, Exede/Viasat es, por mucho, la mejor opción disponible en mi área rural”.
–D. Phillip
Verified User
(0.5/5)
“Es lento. Cuando me lo vendieron, me dijeron que podía ver Netflix sin problema. Es horrible.”
–M. Yeowell
Verified User
(0.5/5)
“Esto no es mucho más rápido que la antigua velocidad de acceso telefónico de AOL. Realmente es dificil navegar o jugar.”
–W. Weber
Verified User
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Read our Viasat customer reviews.
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449 Viasat customer reviews.
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Scott W | 06-10-2025
Horrible customer service! Called 4 years ago to cancel and was assured it was cancelled. Just checked my bank account and realized they have been charging me for the last 4 years and all they can say is "sorry"...
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Janice T | 03-02-2025
Usuario Verificado
viastat is much faster than my previous internet (gigfire). I didn't have any service ice for over a week with gigfire in spite of contacting them daily. viastat installed within 2 days of me calling them, and the internet is fasted.
¿Fue útil esta reseña? 3 2
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Jessie P | 02-04-2025
If I could give zero stars I would. This company does not mind lying to you! Was told there was no contract and I could cancel anytime. When I canceled I was charged over $300. Their guy stripped the bolts when installing the outside equipment. I told them that they need to send somebody out, I don’t want to break their stuff. Guy on the phone told me to just get off and send it back, was hostile. They charged me another $300!! Not to mention the internet doesn’t work more than it does work. My computer would work decently off of it. Our phones were better on 1 bar of service than that WiFi. Safe yourself the headache, do not use them. They will do nothing but lie and steal your money!
¿Fue útil esta reseña? 14 1
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Mary O | 12-10-2024
The WORST Wireless service EVER!!! I was able to use internet for 2-3 days depending on if grandson downloaded a game to PS4. Viasat kept saying it was due to that I basically used up all my service! 2-3 days for about $100 a month!!!! And that was the only service I could get at the time in the area I lived in. Sold the house and left. Good ridden VIASAT!!!
¿Fue útil esta reseña? 9 1
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Y. G | 09-05-2024
This company exudes incompetence, poor service, and is scamming customers out of money because you are well aware that the “service” you claim to provide is nonexistent. I can’t wait for the day when the other service provider completes their tower setup so I can stop being taken advantage of. You are scheduled for service and receive notification it has to be rescheduled because of vehicle trouble. Trash internet service provider providing trash service to clients in rural areas with limited options.
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Aubrey M | 09-04-2024
Horrible company
¿Fue útil esta reseña? 4 1
Cecelia H | 09-01-2024
Viasat told me that they were launching a new satellite and soon I would have 5G. Well, they launched the satellite, and I got 5G for about 2 months and it went away. I call and was told that our community wasn't large enough to get 5G and they had given our faster service to a larger community. Then, every time they gave me some "advanced service" I lost my metered time and soon didn't cover the month. I had to pay more and more, or fall to a snails pace for the remainder of the month. I ended up on the highest service plan they offered, and I still ran out of time. Now, I just couldn't understand how two over 70 year old women that did not watch movies or play fancy games online could possibly use that much time. Viasat couldn't explain that to me either. The crowning blow was when I got a notice that they were phasing out my plan and moving me to a plan of their choosing. It was the same speed that the other, unavailable to me, providers cheapest plans and it would cost me $20 more a month. I am no longer a Viasat customer. The funny part was when they demanded that I climb on the roof of my home to retrieve a part they wanted back. At 77 years old, my roof climbing days were long over. They were rude to me when I told them where they could put that part. They charged me $278 because it wasn't returned. I would give up my computer if I had to go back to Viasat.
¿Fue útil esta reseña? 20 3
Dylan L | 08-30-2024
They took so much money that wasn’t owed and leave you on the phone for hours there internet is absolutely aweful. They smart enuff to only take enuff that I would loose more taking them to court than to get my money back. Please do not use
¿Fue útil esta reseña? 4 1
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Kevin S | 07-09-2024
Very slow internet and so called high speed will run out quickly.Worst experience ever. Even when I cancelled service they charged me for a full month. They said I cancelled on first day and still charge for a full month
¿Fue útil esta reseña? 10 0
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Lawrence E | 07-01-2024
Viasat said we used 40 gigabytes in 2 days. We endured 2 years of their bull. Every month we would have used up our 70 gigs in the first 2 weeks and then have to try to use the internet at a speed slower than dialup. for this we were paying over $100 a month. Of course they were willing to sell us more data or upgrade us to a more expensive plan. I do not recommend this especially if you want to stream Hulu or Netflix because it just won't work without paying for their deluxe service. My new provider is better and 30% cheaper.
¿Fue útil esta reseña? 11 0
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