worst customer service, claims of disconnection and no services disconnected. changed billing and disconnect date for no reason, continued rudeness of customer services, actually calling me a liar with paperwork in hand to prove otherwise.
Exorbitantly priced and exploitive. Viasat sales lies about service soeed and reliability to get you into a 2 year contract. Abysmal reliability. Horrible customer service.. Total lack of transparency. Expect an internet experience similar to a dial up telephony modem. That is, when it is functioning at its best. In the 8 months since installation, service technicians have returned six times to repair, adjust, or replace equipment. The technicians are contractors not employed by Viasat. Each time a service appointment was scheduled, the service tech contractors had no availability for a week, then canceled 1 day ahead of time, and rescheduled an additional week away. On the worst of such occasions this continued for four weeks, despite additional calls to Viasat each time. No internet at all is better than Viasat. I’m astonished this company still exists. It is criminal.
They have the worst customer service!! I am trying to get mine set up. Renovated building so tech needs to come out. Two appointments scheduled, no show. Reps don’t know what they offer and what they don’t. Have been told several different stories! Debited debit card for more then they said they would. Going to cancel!!!