Spectrum for the most part is pretty reliable . I have not had many issues with streaming and playing games they are also pretty reliable with help when encountering a connection problem. The only fault I have is their priceing I am a retired person on a limited income and would love to have lower pricing options.

Teresa Tschirhart 2018-06-09

¿Fue útil esta reseña?     Sí No

121/137 personas creen que esta reseña fue útil

TWC provides far more channels than I care about but does include the Hallmark channels that are not part of several streaming services. The bundling can be a trap, for instance to drop phone from my bundle would increase my monthly rate. (?) Given the high monthly rate that increases every year, Hallmark is the primary reason I haven't switched.

Candace Jackson 2018-06-08

¿Fue útil esta reseña?     Sí No

53/65 personas creen que esta reseña fue útil

They bombard you will mailing stating discounted prices but when you call they say you are not eligible. They treat current customers badly and junk mail you to death.. I am tired and will get out.. rather pay more for fair honest service than have company disrespect me.

Jeffrey Scott 2018-06-06

¿Fue útil esta reseña?     Sí No

170/177 personas creen que esta reseña fue útil

Good Service for the most part until they fooled me into getting a new modem and that it would be super fast with no lag or downtime. Little did I know that they would have they hands in my entire network. They reset my modem at will and they block services from their end of the network handicapping me and I've never recovered. Now I have to constantly lock down my network from their hands and they claim they have nothing to do with all the sites I use being blocked... I wouldn't stay with them if I didn't have too, but they are one of the only carriers out here.

Jesse Ramirez 2018-06-06

¿Fue útil esta reseña?     Sí No

79/90 personas creen que esta reseña fue útil

i have had the unfortunate situation of being in an area where only Spectrum operates. they are not good. after almost two months of continually dropping packets of data and changing my lines, they finally bring out new equipment that was suppose to be more compatible with my needs. NOPE, my VOIP has been out for 2 days straight, and i keep getting the runaround. The customer seervice team tries to help, but the actual internet service extremely poor. I WOULD NOT USE THEM if you dont have to

Benny Black 2018-05-30

¿Fue útil esta reseña?     Sí No

174/182 personas creen que esta reseña fue útil

My most recent provider was Spectrum. I have been a customer of AT&T Uverse, and Time Warner. All 3 Companies were fantastic, and I truly have no complaints. Although, a bundle package is just not in my budget as of now. I am desperately looking for internet service provider that I can receive internet exclusively. Thank you

Jessica Ezell 2018-05-22

¿Fue útil esta reseña?     Sí No

75/133 personas creen que esta reseña fue útil

They are very reliable and very useful have me the options what's best price for how much usage I use and the best plan great reviews on their web site recommendations to all who look at this site

KIMBERLY ANDERSON 2018-05-16

¿Fue útil esta reseña?     Sí No

22/85 personas creen que esta reseña fue útil

I dislike spectrum.. first I thought it was illegal to monopolize an area but anyways.. I have internet only and they would slow my speed to discourage me from using streaming apps in the hopes I'd get cable as well

JT Edwards 2018-05-06

¿Fue útil esta reseña?     Sí No

208/227 personas creen que esta reseña fue útil

We have been very pleased with out internet service, the customer service team is wonderful and has always been very helpful!

Carrie Wuest 2018-05-01

¿Fue útil esta reseña?     Sí No

25/81 personas creen que esta reseña fue útil

Cable tv is good and the internet is very good phone is good also package deal is good but should have more choices to choose from like different channels and varieties to choose from. Overall seems to be a great provider.

Nathaniel Godwin 2018-04-26

¿Fue útil esta reseña?     Sí No

20/61 personas creen que esta reseña fue útil

Spectrum is way to expensive. They use a bait and switch marketing ploy. They give you a reasonable price the first six months to a year and then the price doubles. Most people don't monitor thier bill so when the price increase comes its like a freight train so consumer beware. Get a firestick and just a good internet provider or better yet an antenna. Don't fall for the bundle bullshit - it doesnt last. You'll eventually get stuck with a humongous bill!

Sharon Talley 2018-04-25

¿Fue útil esta reseña?     Sí No

108/113 personas creen que esta reseña fue útil

Spectrum.. Internet speed is OK, but considering the price it is not a good deal, however there are no alternatives and they use it. Complained why I pay 20 percent more than a new customer and they said that's life. they will pay the same soon. Could not give me the same rate as a loyal customer. Service goes down few times a day but that is bearable.

Local Buffalo 2018-04-25

¿Fue útil esta reseña?     Sí No

67/69 personas creen que esta reseña fue útil

I wasn't very Happy with this company. I only kept it for a month. Never Again! Mainly just wanted internet for my son to do his homework. I got suckers into 3 items. And wasn't able to drop anything, or my bill would be even higher than. It was

Shirley Udwary 2018-04-20

¿Fue útil esta reseña?     Sí No

77/84 personas creen que esta reseña fue útil

Started with a bundle pkg of the big 3 but really only needed TV and Internet. Then switched to an Amazon Fire TV so just needed Internet only (already had a login for streaming on fire stick so didn't need to continue with cable). My bill was cut in half even though my internet was only a third of my original bill. I figured the price would go up when I unbundled so I expected it. My internet has been great ever since. We run lots of different WiFi connected items on it while streaming without issues. It's awesome.

Traci Wilson 2018-03-07

¿Fue útil esta reseña?     Sí No

42/53 personas creen que esta reseña fue útil

The internet service constantly goes out. I am a student and this is extremely upsetting. They have tried to resolve the problem but it still is not corrected.

Carla Lemos 2018-03-04

¿Fue útil esta reseña?     Sí No

76/77 personas creen que esta reseña fue útil

This is the worst internet,cable, and phone service ever. Never will I do business with this company again.

Helena Taylor 2018-03-01

¿Fue útil esta reseña?     Sí No

63/68 personas creen que esta reseña fue útil

Service goes in and out all the time since they brought out the new modem and they can’t seem to fix it right everytime we have a storm it goes out

Crystal Torres 2018-02-21

¿Fue útil esta reseña?     Sí No

42/46 personas creen que esta reseña fue útil

With limited options for service providers, we bundled our TV and Internet with Spectrum, but are not happy with how the download speeds notably lag during certain times of the day. With people moving to streaming movies and TV, it is obvious to me that the service cannot keep up with the load. After having lived somewhere that had fiber going to every house, my neighborhood is antiquated in comparison. It's not worth it to me to pay over $50 a month for Internet when my cell phone can provide service that is just as good. People need to start complaining about this mediocre service and stop the big companies from monopolizing the industry.

Russel Johnson 2018-02-18

¿Fue útil esta reseña?     Sí No

53/54 personas creen que esta reseña fue útil

The service they provide is poor and my internet is painfully slow. They keep sending me everything in spanish even though I have asked them to stop multiple times.

Matt Lattavo 2018-02-15

¿Fue útil esta reseña?     Sí No

43/45 personas creen que esta reseña fue útil

I Love My Internet Service Provider They Are Quick To Assist If Any Problems Occur Which is Rarely But If They Do Occur They Are Weigh To Assist Any Way They Can. We Get All The Channels We Could All For And The Customer Representatives Are Friendly & Willing To Be Of Assistance. Couldn't All For A Better Company.

Micheal Adkins 2018-02-08

¿Fue útil esta reseña?     Sí No

1/34 personas creen que esta reseña fue útil

Compared to Verizon and Comcast service that I'd had in the past, living in an area with only Time Warner was a new experience. Slower internet and bandwidth for what we'd paid in other parts of the state. I would love to say that I'm wowed by Spectrum, but I'm simply not. We have a lot of devices, and it's annoying when the tv starts buffering because the kids are on their games.

Rosalie Ferris 2018-02-08

¿Fue útil esta reseña?     Sí No

24/26 personas creen que esta reseña fue útil

Took several weeks on hold with customer service to troubleshoot startup problems for home internet. Terrible customer service. Modem must be physically restarted several times per week. Paying extra for higher speed gets the same terrible speed. I would rather chew off my own foot than have to call their customer service again.

Brian Oconnell 2018-02-07

¿Fue útil esta reseña?     Sí No

43/43 personas creen que esta reseña fue útil

I believe Time Warner aka Spectrum is a monopoly. They provide mostly phone self-service. Price is high & goes up almost monthly.

Marla Hooper 2018-02-04

¿Fue útil esta reseña?     Sí No

45/48 personas creen que esta reseña fue útil

The service and internet speed are good. The ap to watch t v anytime/anywhere is up and down— making this not very useful.

Donald Gipe 2018-02-04

¿Fue útil esta reseña?     Sí No

9/18 personas creen que esta reseña fue útil

Speed is decent, although depending on the time of day it works in different parts of the house. Service SUCKS. For the past year we have been getting over due notices and late fees, despite the fact that all the cancelled checks were cashed by Time Warner/Spectrum in plenty of time. I've tried calling, emailing, using their service site...NOTHING has been done about it. There's no way to contact corporate office on their website, nor will customer service give you an email or address. Several times I have been told "someone" higher up would call and no one ever did. I'm changing companies and contacting my congressman.

Anthea Hay 2018-02-01

¿Fue útil esta reseña?     Sí No

24/26 personas creen que esta reseña fue útil

Spectrum does not give you enough choices on channel lineups. They are way too expensive and their policies need to be changed. I do not recommend them for cable. Now internet and phone bundles are good, a little pricey though.

Jennifer Burns 2018-01-29

¿Fue útil esta reseña?     Sí No

12/17 personas creen que esta reseña fue útil

I have been with spectrum for 6 months and they are phatetic seems as if I'm billed twice a month every month! Each bill statement says pay by the 29th but however they call and text asking me to pay a week a head of time one time they even disconnected my services when I clearly had until the 29th!! Sad! They wouldn't even give me an extension for 2 extra days bc I made a payment late months ago! It's ridiculous however this is definitely going to be my last month with them!

Tyrine J 2018-01-20

¿Fue útil esta reseña?     Sí No

10/11 personas creen que esta reseña fue útil

As bad at TWC was, Spectrum is much worse. The price is constantly rising and unfortunately the sweet people that work at this terribly corrupt company are unable to do anything about it. Where I live, Spectrum is the only option and at this point, if prices continue to rise, we are considering just going without internet.

Kandice K 2018-01-17

¿Fue útil esta reseña?     Sí No

13/13 personas creen que esta reseña fue útil

Horrible. The speed of internet is terrible. Our entire house’s service just crashed and we have no phone, tv, computer internet and even our Echo Dot will not function . The price is incredibly high for such horrendous quality and am definitely considering switching providers in the very near future. Would not recommend. Wish I could give it 0 stars.

No Nope 2018-01-16

¿Fue útil esta reseña?     Sí No

28/32 personas creen que esta reseña fue útil

I would not recommend Spectrum. You pay for more than what you are getting. They have random outages too often with no explanation and don't bother to credit your bill. Other times, the internet just has random moments where it doesn't want to work at the speed you have. I even have a friend who has Spectrum and told me about how they raised his monthly bill price just because they switched from being Time Warner Cable to Spectrum. Save yourself a headache.

Tamaria Speller 2018-01-12

¿Fue útil esta reseña?     Sí No

11/12 personas creen que esta reseña fue útil

hey just writing a review about my current internet provider. it is spectrum an although the speed is fast an connection is good the price is high

Sam Wilson 2018-01-02

¿Fue útil esta reseña?     Sí No

15/21 personas creen que esta reseña fue útil

seems to slow down during peek hours of if I have been on for a while. problems streaming a movie and being on the internet at the same time

Vicki Andrew 2018-01-01

¿Fue útil esta reseña?     Sí No

12/14 personas creen que esta reseña fue útil

Spectrum is supposed to have the faster internet spends so I chose to go with them. However, when their promotional rates end they skyrocket to double the price without notification other than the shock of the next bill. They should want to keep their current customers instead of price gouging them the minute the promo time is up. Shouldn't have to call and threaten to find another carrier to get them to adjust the bill.

Sabrina Stuchel 2017-12-26

¿Fue útil esta reseña?     Sí No

27/28 personas creen que esta reseña fue útil

Generally ok, but there are times in the day that bandwidth drops to crawl ... and then back up. Could be more reliable.

Naid Buyya 2017-12-20

¿Fue útil esta reseña?     Sí No

13/13 personas creen que esta reseña fue útil

The service is not entirely consistent, but we've had worse. It's a little glitchy. My son games online with friends once a week, and twice in November he had to stop and just chat while they gamed because his speed dropped. Once or twice his connection was bad enough that it influence their game performance. As with all online services, the prices are based on a lack of competition in the marketplace.

Danita Craft 2017-12-01

¿Fue útil esta reseña?     Sí No

10/12 personas creen que esta reseña fue útil

Monthly bills are more than a car payment. Long time devoted customers should get much better pricing.

LAURA KAY 2017-11-14

¿Fue útil esta reseña?     Sí No

46/46 personas creen que esta reseña fue útil

I have been with Time Warner (formerly Road Runner) which is now Spectrum. The internet speeds are very good. The email is terrible. 20 seconds to open up an email. 30 seconds to close. Help Desk gave me a BS answer that a server was down. Worst email service I have ever had. I want to change to a different provider but can't find anything better at this time and don't want the hassle of telling everyone that my email address is changed. I wish providers would provide free email forwarding - should be a law!

Christopher Heywood 2017-11-12

¿Fue útil esta reseña?     Sí No

24/30 personas creen que esta reseña fue útil

The price was entirely to high. The speed of the internet was extremely slow. I was not at all satisfied with this service. I no longer have internet at my house because of this.

Alicia Johnson 2017-11-01

¿Fue útil esta reseña?     Sí No

29/31 personas creen que esta reseña fue útil

Excellent service. We've had problems with our service on a few occasions, but they dispatched technicians the same or next day to contend with and resolve them.

Daniel Granville 2017-10-07

¿Fue útil esta reseña?     Sí No

7/31 personas creen que esta reseña fue útil

Cable and internet go out frequently. The price has gone up steadily for the last few months. The internet is slower than death.

Linda Starkey 2017-09-28

¿Fue útil esta reseña?     Sí No

27/29 personas creen que esta reseña fue útil

I have been with TWC / Spectrum for almost 3 years. At first, I had issues using their modem and router combo with Phone staying connected, but I bought my own modem and router (Separate Units) and everything has been just fine for the last two years. I can get the advertised 300MBS with the new equipment and almost have 100% connectivity, but not the unit rented from TWC. My only complaint is with the price. I do not have their cable TV or phone, so I pay wat too much for internet service.

Vernon Peeler 2017-09-13

¿Fue útil esta reseña?     Sí No

38/47 personas creen que esta reseña fue útil

Why can't i get what I pay for? If I wanna watch tv on my computer i cannot despite i pay for internet wi-fi service because many so channels require separate cable subscription. Why can't I create my own tv bundle package full of the cable stations and premium channels that i want at for one flat rate? I want to watch what i want to watch and not what the cable company thinks i should watch. I want to select my own bundle package for 1 rate. Time warner cable is now called spectrum a different name but same subscriber issues

Drea Randolph 2017-09-02

¿Fue útil esta reseña?     Sí No

50/60 personas creen que esta reseña fue útil

Provides excellent service. The installer was very informative, friendly and didn't leave until I was comfortable with the process. In all I'm very satisfied I received a great deal, for my money, thanks

Maurice Loppe 2017-08-31

¿Fue útil esta reseña?     Sí No

9/27 personas creen que esta reseña fue útil

Had the best speeds and customer service. Very. Nice people and the installation was real fast too.

George Halvorsen 2017-08-30

¿Fue útil esta reseña?     Sí No

7/23 personas creen que esta reseña fue útil

I don't understand why internet providers give better prices to new customers and high prices to old loyal customers

Walter Miranda 2017-08-29

¿Fue útil esta reseña?     Sí No

78/86 personas creen que esta reseña fue útil

I've been with Time Warner/Spectrum for well over ten years. I have good internet connections 95 percent of the time. The 5 percent of the time I don't is when I can get on the phone and actually get good help to resolve my issue. Sometimes it's on my end, and sometimes it's on their end. Usually it's their end if there's been a storm or electrical outage which happens a lot where I live, but not so much it keeps me from coming back.

Katheryn Donica 2017-08-22

¿Fue útil esta reseña?     Sí No

12/22 personas creen que esta reseña fue útil

Good tv, phone and internet service. No dropped calls or loss of connection. Dependable streaming.

Flori Arambula 2017-08-12

¿Fue útil esta reseña?     Sí No

9/27 personas creen que esta reseña fue útil

I have been with Time Warner for over ten (10) years and have had no problems that have not been taken care of in very timely.

JAMES ALEXANDER 2017-08-10

¿Fue útil esta reseña?     Sí No

6/20 personas creen que esta reseña fue útil

My bill is no longer affordable and I was informed it will continue to go up. We need internet to stay in touch with family and my sons school. I am an agoraphobic and my only way to socialize is online.

Melissa Rivers 2017-08-08

¿Fue útil esta reseña?     Sí No

42/49 personas creen que esta reseña fue útil

We had internet and phone bundled with cable and the speed and capacity for internet was outstanding. I have cut off the cable and the phone (I never even had a phone plugged in) and the rate dropped but so has the speed. In the past we could watch have 3 or 4 devices on line streaming music or video or surfing the net or what have you and never have to wait for buffering or have a slow connect time. Without the bundle the service is all together different. If we had an option we would change providers but this is the only game in town.

Robin Jarrett 2017-08-04

¿Fue útil esta reseña?     Sí No

48/55 personas creen que esta reseña fue útil

We were after just High Speed Internet, but the only way we could get a decent rate was to accept the dreaded Bundle Package (Cable, Internet, and Telephone service), which drove our expected budget out of the window....nonetheless, we had to have internet coverage for school, etc. The speed is alright for cable TV, but lagging a lot of times on the desktop, laptop, and pads for the Internet. Phones seem to be better hooked up to the Wi-fi Spectrum's service is very good, the people are nice, Techs know what they are talking about and treat me respectfully. Overall I would give Spectrum more stars, but they wouldn't give me a break for just one component, Internet, which they would charge 75% of the total of what the bundle cost. Go figure...

Cheryl Sims 2017-07-28

¿Fue útil esta reseña?     Sí No

38/42 personas creen que esta reseña fue útil

Cable service pricing is outrageous and undependable, and revamping chaneels, and justbwhere is weather channel. It is blacked out. No points! I feel sorry for the customer service people.

Patricia Frank 2017-07-25

¿Fue útil esta reseña?     Sí No

36/40 personas creen que esta reseña fue útil

I am so unhappy with the pricing which keeps going up and the choke hold they have on all the internet in this area. There is no competition so they don't have to give discounts to low income seniors. I call often but they really don't care about their customers.

Judy Dane 2017-07-19

¿Fue útil esta reseña?     Sí No

64/66 personas creen que esta reseña fue útil

Changed their name to Spectrum now. They can change their name until the cow's come home, they still are the worst company ever, especially customer service. I am stuck with this lousy provider.

Del Rosario 2017-07-17

¿Fue útil esta reseña?     Sí No

47/48 personas creen que esta reseña fue útil

I haven't had too much trouble with time warner cable. However, I think it's absurd that they have different tiers of pricing based on how fast you want your internet speed.

Justin Houghton 2017-07-13

¿Fue útil esta reseña?     Sí No

15/18 personas creen que esta reseña fue útil

I guess I'm pretty satisfied. The thing about this company is they quote you one price and your bill says something different.

Angela Doyle Fayetteville, NC 2017-06-30

¿Fue útil esta reseña?     Sí No

52/63 personas creen que esta reseña fue útil

Spactrum's Internet service goes in and out as far as speed goes and in the winter the service goes out to many times and it's time for a change. All it takes is a company to step forward and take control like Steve Jobs of Apple did and run with it. Look at how far televisions have come in the last 10 years. Nobody wants to rock the boat in the internet market. Please give me a Break !!!!!!!!!!! JUST DO IT. Thank You for giving us a voice

Michael R. Shanahan Silver Creek, NY 2017-06-17

¿Fue útil esta reseña?     Sí No

20/23 personas creen que esta reseña fue útil

Honestly, what choice do you have when providers are limited in the area? TWC recently bought out by Spectrum. They are doing everything to bring on new customers but absolutely nothing to keep customers. However, you made sure to increase my bill the moment my promotion ended. I will certainly be switching in the near future to another service provider. A paying customer who has never missed a payment and I have my own modem. I have never called in with any complaints. Initially, started out with a medium internet speed and immediately realized I needed to upgrade. One service call in one year. I would say I have been a customer that should have been called at the end of my promotion to see what could be done to keep my service. Again, it was just a promotion. Very sad that big business in today's time continue to abuse the loyalty of their customers.

Karen E Greensboro, NC 2017-05-19

¿Fue útil esta reseña?     Sí No

136/140 personas creen que esta reseña fue útil

By far the worst customer service company I've ever dealt with. It's unfortunate the few places I've lived only offer their service for internet. Every time I have to deal with them something goes wrong and a technician has to be sent to my address 3 - 5 days later. If you have any other options I would recommend going elsewhere.

Trevor Krumm Durham, NC 2017-05-05

¿Fue útil esta reseña?     Sí No

70/72 personas creen que esta reseña fue útil

The apps don't work half the time since the twitch over. The internet is an absolute necessity these days. I live on less than $4,000 a year. So, when I have to pay out for internet fees just to communicate with my family that all live out state. Even I can't get free internet I would be happy being able to pay no more than $40 a month for high speed internet.

Sherry Hillock Columbus, OH 2017-04-25

¿Fue útil esta reseña?     Sí No

21/64 personas creen que esta reseña fue útil

Have not seen any increase in service just continual price increases. Speed varies on internet connection so much so some days that it is useless to even try to get anything done. Currently shopping for another option but market is limited here.

Steven Shink Portland, ME 2017-04-22

¿Fue útil esta reseña?     Sí No

32/33 personas creen que esta reseña fue útil

To say I have experienced some of the most unprofessional, dishonest, ill-advised andi ignorant people than ever in my life would be putting it mildly. I was with TWC for years and the last two of them was erroneously charged for 300 mbps speed when I only reeceived about 30. Flash forward thousands of hours wasted until one competent head technician discovered the fact the wires were fried in the conductor that feeds into my box. Finally, they understood and as their lame apology, gave me a rate of 50 per month for life. Come along Spectrum and within two months, they ignored my tenure with TWC and charged me full price. Luckily one of the reps that knew about my situation sent out his tech to check my speeds and the tech offered me a deal of the triple bundle without a cap on my speed. Miraculously, it took me two weeks to get to someone who admitted they did in fact know the locations of their techs as i was told they have no idea and she suggested i get the names of the field superfvisors to find out their schedules! It just gets worse but in the end thy have managed a feat I didn't think at all possible: they are worse than TWC, Avoid thesel liars like the plague if you can, I wish i could.

Lawrence Gould Tustin, CA 2017-04-06

¿Fue útil esta reseña?     Sí No

40/42 personas creen que esta reseña fue útil

Ongoing freezing with internet, we are supposed to have the higher speed and it is still awful, get bumped off and freezes and have to re-boot. Cable is the same freezes. terrible.

Jackie Kozlowski Walden, NY 2017-03-27

¿Fue útil esta reseña?     Sí No

14/15 personas creen que esta reseña fue útil

Pricing was different online vs mail offer vs ads .. but I was able to call in and got a better price than everywhere else. Told them what I was interested in and turned down all the up sales. The service is good, but I don't think I am getting the full speeds they advertise (all my tests are within 85%-90%). Been using for 2 months and so far no issues.

Naid Buy Torrance, CA 2017-03-24

¿Fue útil esta reseña?     Sí No

7/21 personas creen que esta reseña fue útil

Ever since they have merged with Bright House (Small Operator) and Charter for the name of Spectrum>, Their internet speeds have been nothing more than Impressive, 100 mbps download and 10 mbps upload, perfect for online gaming, it's not the best and they speed up at night which leads to smooth internet

Kaden Martin Richardson, TX 2017-03-24

¿Fue útil esta reseña?     Sí No

16/27 personas creen que esta reseña fue útil

I appreciate Time Warner Cable since it is reliable. The internet is seldom down and they provide a speedy response when it is.

Debbie Jenkins High Point, NC 2017-03-24

¿Fue útil esta reseña?     Sí No

7/20 personas creen que esta reseña fue útil

The service is fast and dual band is helpful. The only problem is frequent connectivity loss. Mostly due to crew work or power problems. I would like a dedicated phone line as well. I would also like if they could set up a proxy or VPN so I don't have to go thru the hassle of explaining it to my significant other on a weekly basis.

David Columbia Fayetteville, NC 2017-03-21

¿Fue útil esta reseña?     Sí No

18/23 personas creen que esta reseña fue útil

I've had Time Warner Internet service for 12 years and now it's Spectrum. I've notices lately that the my connection is much slower than usual. The site where I pay my bill online for Spectrum does not work anymore. The instructions are to log into your normal site to pay your bill and pay it like you usually would. When you log onto the site you go through the steps like usual and two steps before being complete with your payment, the site kicks you off, and you have to log back in again. This happens every time that you try to pay your bill no matter how many times you try. What does that say about the internet provider, when their site to get your money doesn't even work. I've spoken to them about it and there is no change. I'm going to look for a new internet provider. I'm done with the hassle.

Dave Tramte Geneva, OH 2017-03-12

¿Fue útil esta reseña?     Sí No

7/9 personas creen que esta reseña fue útil

Time Warner couldn't find my order. Had three different reps give me totally contradictory info. In the end had one dept blaming the other. Manager wouldn't even take a complaint to fix the order. Cancelled Time warner. Don't use this service.

Chris Bean New York, NY 2017-03-10

¿Fue útil esta reseña?     Sí No

111/130 personas creen que esta reseña fue útil

I signed up with Time Warner last year, at that time the price was ok. But I added a channel and they doubled the price of the package. So I closed out everything but my internet, turned in the equipment. But here's the icing on the cake I paid the bill for services I stopped and didn't get credit. And got another bill with late charges. So as of today they can have the rest of there equipment. And pray something better comes along

Esther Crutchfield Dallas, TX 2017-02-27

¿Fue útil esta reseña?     Sí No

129/140 personas creen que esta reseña fue útil

the cable is great no problems at all love it. The Internet has some issues at least once a day it goes out and i have to re-set it I've called several times had the router changed the first one sounded like something was loose in it still have to re-set it

Anthony Whitley Wilmington, NC 2017-02-26

¿Fue útil esta reseña?     Sí No

19/22 personas creen que esta reseña fue útil

Many files and documents are searched and downloaded without problems. Two of us are heavy users for school and professional work. Only one problem in 6+ years and TWC fixed it next day.

Kenneth Williams rn Rochester, NY 2017-02-24

¿Fue útil esta reseña?     Sí No

10/24 personas creen que esta reseña fue útil

Time Warner Cable internet is reliable IF you buy your own high quality modem and router. Using their equipment will leave you with problems and a higher bill. Their prices are outrageously high compared to other providers I've had.

Dale Bloom Delaware, OH 2017-02-15

¿Fue útil esta reseña?     Sí No

15/16 personas creen que esta reseña fue útil

Where time warner cable was great you got the speed you paid for all the time with no unreasonable speed drops or anything now that its spectrum im having constant problems

Z D Vidor, TX 2017-02-11

¿Fue útil esta reseña?     Sí No

4/13 personas creen que esta reseña fue útil

I have been with Time Warner on and off for over 10 years. They constantly raise the price every few months. I used to have all my services via TW but have cut or reduced them one by one until I'm now down to basic internet. And now they've raised that price by $10. For my location they are really my only dependable option so I'm stuck.

Willem Pet Durham, NC 2017-02-07

¿Fue útil esta reseña?     Sí No

44/45 personas creen que esta reseña fue útil

The Internet service is outstanding really fast the only thing I dislike is if you don't bundle with telephone and television the price gets a little high

Donald Collins Fort Worth, TX 2017-02-04

¿Fue útil esta reseña?     Sí No

53/67 personas creen que esta reseña fue útil

HORRIBLE COMPANY!!! They are rude, disrespectful, and nonchalant!!! I have had several negative experiences with the customer reps via online, phone, and in -person. They do not follow up with you when they say they will. The only thing they are consistent with is collecting money and reciting what they cannot do. All they care about is collecting money and not ensuring that their service is of high quality and certainly not solving customers' problems. What's worse is that they essentially have a monopoly (only one other horrible provider in the area) so they have no incentive to do better. All I can say is expect the worse from this company, they don't give a $&%^ about customer service or the quality of their product!

S Smith Pullman, WA 2017-02-02

¿Fue útil esta reseña?     Sí No

21/23 personas creen que esta reseña fue útil

Sometimes a little bit slow but works for most things that I want to use it for. I highly recommend.

Tamela Couch Fairborn, OH 2017-01-27

¿Fue útil esta reseña?     Sí No

3/9 personas creen que esta reseña fue útil

Good enough service for a price. Occasional technical issues, but nothing a modem reset doesn't fix.

Dannaya Sellars Greensboro, NC 2017-01-27

¿Fue útil esta reseña?     Sí No

10/27 personas creen que esta reseña fue útil

At first time warner cable was fantastic but, then I always saw hidden little fees on my bill. Also, as the promotion ended they just put me into something and ended up doubling my bill for the same services. In my honest opinion I think that they take advantage of their coverages by using it as leverage to charge whatever seems fit to them. I don't recommend at all anymore.

Sarah Roberts Mayodan, NC 2017-01-26

¿Fue útil esta reseña?     Sí No

6/6 personas creen que esta reseña fue útil

Customer Service is TERRIBLE. They delay your calls, placing you on hold for as long as 30 minutes. When you try to reduce your service, they tell you that your rates will NOT be reduced at all. they are unresponsive to you altering service Lousy company to to business with

Rod Richardson Concord, NC 2017-01-25

¿Fue útil esta reseña?     Sí No

68/72 personas creen que esta reseña fue útil

I switched to Time warner to save money, all I needed was internet because I use Roku for TV. Unfortunately, I am unable to view many streaming channels because they do not contract with TWC Spectrum. I will be changing back to Frontier soon. I have also had my internet drop several times and my wireless printer does not always connect well.

Patricia Carrillo Chino Hills, CA 2017-01-14

¿Fue útil esta reseña?     Sí No

17/18 personas creen que esta reseña fue útil

They are always there for us if we need help. They are on time and helpful. Our price is low and affordable

Tina Bredbury Fuquay-Varina, NC 2017-01-10

¿Fue útil esta reseña?     Sí No

6/22 personas creen que esta reseña fue útil

The service is spotty and the bill is huge!. The only other option here is dial-up, and I need something much faster to work from home. I'm stuck and I hate it!!!!

Carmella Taney Le Roy, NY 2017-01-07

¿Fue útil esta reseña?     Sí No

5/7 personas creen que esta reseña fue útil

There prices are to high . And there cable is out at least 3 times a month for hours at a time and there employes who come to the house to help check for problems leave wires hanging down and take your personal property (spliters, things that you own) .Seniors and disabled people are easy targets !

Catherine Spruth Morongo Valley, CA 2016-12-21

¿Fue útil esta reseña?     Sí No

10/11 personas creen que esta reseña fue útil

TERRIBLE SERVICE. Getting them to actually send someone out to fix high error rates on your data modem channels is like plucking teeth. They will bore and annoy you to tears with you need to "reset the modem" and "we'll optimize your channels from here" and everything they can do to resist sending the technician.. Better off usually learning how to crimp coax connectors and strip coax and go remove your own extra splitters and replace your own aging bent cable or improper crimped ends.... You'll be able to learn all that and get it done before you can ever get them to agree to send someone out.. and then they want to invent a reason to charge you when they never got the original install correct in the first place! Wow.. They make Frontier / Verizon look like they have top rate customer service practices... yet they are raising their rates at Spectrum? Are they out of their mind? See ya! Time to go back to FiOS because soon they will both be cost equitable at this rate.

Matt Carrell Moreno Valley, CA 2016-12-09

¿Fue útil esta reseña?     Sí No

14/19 personas creen que esta reseña fue útil

Recently the customer service department department has not been as helpful or willing to assist me in obtaining a more affordable package. Retention of customers does not seem as it once did a priority...

Leslie Filo Struthers, OH 2016-12-06

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

75% of the chanels are of no use to us. Way to many shopping, cooking and foreign chanels!!

Elizabeth Upson San Jacinto, CA 2016-12-05

¿Fue útil esta reseña?     Sí No

10/16 personas creen que esta reseña fue útil

I've been with Time Warner Cable for many, many years, I'm on a fixed income and they always, with only one exception, work with me on pricing. So yes I did go to another ISP for a couple of years, but once again Time Warner is working with me and I'm happy to be back.

CHARLES FOWLER Columbus, OH 2016-11-29

¿Fue útil esta reseña?     Sí No

11/35 personas creen que esta reseña fue útil

Reliable, friendly service. Easy to understand equipment. Great quality pictures..thanks for the Great service!

Heather Tanzini Lakeway, TX 2016-11-17

¿Fue útil esta reseña?     Sí No

4/10 personas creen que esta reseña fue útil

Speed price and service.awesome the only bad thing is that phone and internet are connected to same box without a battery.so if power goes out no phone or internet.other then that by far the best.

Alfred Guajardo Bloomington, CA 2016-11-12

¿Fue útil esta reseña?     Sí No

2/8 personas creen que esta reseña fue útil

This service has been by far the best so far. Reliable fast doesnt buffer every one can connect.thums up to time warner

Alfred Guajardo Bloomington, CA 2016-10-27

¿Fue útil esta reseña?     Sí No

2/4 personas creen que esta reseña fue útil

While I did have some problems with TWC in the past, and in fact still don't like some of the miscellaneous fees and such, I feel compelled to leave a positive review at this point because the service has improved quite a bit. In my area at least, speed and reliability have really improved recently, so that I'm actually very happy with what I'm getting. Good job, TWC.

J H Greensboro, NC 2016-10-09

¿Fue útil esta reseña?     Sí No

7/26 personas creen que esta reseña fue útil

I have been a loyal customer with Time Warner, but lately their rates have increased dramatically. I mentioned to them that I needed to shop around for a better rate and service and. They never encouraged me not to! Of course I believe my call went to India, and the representative really couldn't understand what I was trying to say to him, wish I could of spoke to someone in the US! Not happy with outsourcing representatives in a another country!

Helene Collins Buffalo, NY 2016-10-05

¿Fue útil esta reseña?     Sí No

31/39 personas creen que esta reseña fue útil

Service was good when I started about a year ago. About six months ago, something happened and my service drops all the time. I work from here, so service interruptions can have big business consequences, particularly since my phone depends on wifi for connection (even though I'm right in town). Lately, they have been doing a lot of "scheduled maintenance" during the day. When I called and tweeted and asked - since it is scheduled, can't you let me know when you will do it so when I have a big online presentation I can go somewhere else? Nope, they can't. Nice. I may go back to AT&T. Their connection was slower, but at least it always worked.

Alisa Meredith Wilmington, NC 2016-09-30

¿Fue útil esta reseña?     Sí No

23/23 personas creen que esta reseña fue útil

Time warner cable does a decent job. Prices are reasonable. Service is good. and Customer service is not bad either. I wish I didn't have to bundle to get all the good prices though. Definitely don't need a house phone these days.

Nat Wikes Los Angeles, CA 2016-09-21

¿Fue útil esta reseña?     Sí No

50/111 personas creen que esta reseña fue útil

I have used Time Warner for close to 7 years at my current residence. The speed is always great, we don't typically have issues. If we DO have a problem, the customer care staff is usually friendly, polite, and willing to help.

Melissa Rice Zanesville, OH 2016-09-19

¿Fue útil esta reseña?     Sí No

2/6 personas creen que esta reseña fue útil

both internet and cable have not worked for months (ever since we moved into the new house). cable freezes at the same time the internet goes out, happens about once every 30 minutes. there are outages here in the area (garner nc) just about daily, time warner trucks all over the place and they don't seem to have a clue what's causing it, nothing ever improves. just about ready to drop all services and start again with someone else. last rep i spoke to on the phone just about encouraged me to leave, they aren't even offering any suggestions at this point.

Scott Taylor Garner, NC 2016-09-16

¿Fue útil esta reseña?     Sí No

7/8 personas creen que esta reseña fue útil

My gated community provides in the Lease standard channels in the bedrooms and living room… We can only get cable due to all of the stonework and the amount of units in the complex… The problem is TWC's rates have tripled within the last year and a half. Even though I just want home Wi-Fi and rent their modem , they want you to have a bundle package or the price is through the roof.

Melynda Smith Spring Lake, NC 2016-09-08

¿Fue útil esta reseña?     Sí No

6/7 personas creen que esta reseña fue útil

Time Warner is inconsistent to say the least. I am always having to reset my modem. It takes 3 weeks to get someone to come out and tech support over the phone is a waste of time. If you can go anywhere else go.

Diana Drinnon Palm Desert, CA 2016-08-28

¿Fue útil esta reseña?     Sí No

21/30 personas creen que esta reseña fue útil

Time Warner's prices are very high. They have a monopoly on the area I live in so they can charge whatever they want.

Brandon Watson New Concord, OH 2016-08-19

¿Fue útil esta reseña?     Sí No

TWC is terrible. Just awful. While I'm eager to move to an area with more choices, I'm stuck with TWC here. They're billing is impossible to decode leaving me to assume I'm overcharged and double charged, and then they justify those charges with nonsense explanations. They send people home with defective boxes and equipment and then provide iffy support at best. They credit you back for poor performance, then they make that up with charges that they can't explain. The billing is just bewildering. The due date is a movable thing that can change without explanation. Customer service is non-existent. This is horrible.

Elizabeth Cunneff Joshua Tree, CA 2016-08-18

¿Fue útil esta reseña?     Sí No

7/9 personas creen que esta reseña fue útil

We've been paying for "fast" Internet speed but receiving mediocre speed. It's been a nightmare trying to hook up our Internet with high speed without losing the Internet all together on our laptops. That is why I'm using my android phone to search other Internet servers. I have no service on my laptop at this time.

Carolyn Robinson Swansboro, NC 2016-08-16

¿Fue útil esta reseña?     Sí No

11/15 personas creen que esta reseña fue útil

Whenever I've had to deal with customer service for Time Warner they've been great. So, great customer service. The problem comes from needing to contact customer service so many times. In my previous apartment we had multiple issues with stability and connection and the excuse given was that we were too near other apartments and possibly microwaves. In a high rise. In Manhattan. This is not an excuse.

Chaya Weiss New York, NY 2016-08-10

¿Fue útil esta reseña?     Sí No

61/87 personas creen que esta reseña fue útil

They blame our router/modem for our slow internet. The price keeps going up for our slow service. They know they have no one to compete against so customer service doesn't matter.

Ian Wallin Portland, ME 2016-08-09

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

I am satisfied with Time Warner. Their customer service via phone has improved dramatically over the last decade. I have a local office to pay my bill and express any concerns, and last month the csr there actually let me know about a deal which ended up saving me money on my monthly bill.

Shawn Bennett Lawrenceburg, KY 2016-08-09

¿Fue útil esta reseña?     Sí No

1/7 personas creen que esta reseña fue útil

I really have enjoyed Time Warner Cable inasmuch as there were very few problems with Internet going down, tv going down etc. What I do not like about them and some other cable companies is that they play the same stuff over and over and for the outrageous prices they charge they should at least include movie channels for free. Plus every year they raise their prices to just too much and that's why I have to cancel my plan with them. I need to find excellent connection speeds and wifi with low cost. Its out of control. Trish

Patricia Flynn Kenosha, WI 2016-08-01

¿Fue útil esta reseña?     Sí No

14/22 personas creen que esta reseña fue útil

Time Warner Cable has delivered exceptional service to me for the past four years. Outages have been rare. When an outage happened services was restored in under an hour. With the merger with Charter cable I hope the service stays as good

Bruce Ogden Franklinton, NC 2016-07-22

¿Fue útil esta reseña?     Sí No

1/7 personas creen que esta reseña fue útil

Well we have had this same carrier for some years now. They have been pretty good so far. The only problem seems to be my monthly bill keeps getting higher and higher!

Donna Howe 2016-07-20

¿Fue útil esta reseña?     Sí No

Every time I've used Time Warner, they continually raise their rates over a short period of time. They don't care about their customers at all. I'm tired of it!

Mary Davis Austin, TX 2016-06-25

¿Fue útil esta reseña?     Sí No

80/89 personas creen que esta reseña fue útil

Pretty consistent speed and reliability in the four years I've been with this provider, even in different areas I have lived. Not very pleased with the annual price increase, however. At this point the service is good enough that I am willing to pay the cost, but that may change in the future.

David N. Painesville, OH 2016-05-04

¿Fue útil esta reseña?     Sí No

15/20 personas creen que esta reseña fue útil

If you have any other option, take it. Otherwise stand by to play the game with TW where they are continually trying to raise your bill, at least every six months. I cancelled my TV service and went to an antenna with Sling TV and I can't believe I waited so long to dump TW cable. Do it if you can!

James K Charlotte, NC 2016-04-14

¿Fue útil esta reseña?     Sí No

174/191 personas creen que esta reseña fue útil

We have awful wi-fi in our house. They said they mailed a modem to us three times. We've never received it. Trying to get it fixed, keep getting charged for things they did not do/send, and customer service is pathetic. So frustrated with them.

Melinda Berg Holly Springs, NC 2016-04-13

¿Fue útil esta reseña?     Sí No

23/23 personas creen que esta reseña fue útil

I love my TWC cable it offers very high speeds and aI rarely ever have any interuptions. The customer service rep are always bvery helpful when I call in to pay my bill or if I have any problem at all I drive to my local TWC shop where they are always very well staffed to handle several people at a time. When I first had the internet installed I switched from Verizon and the transition process was very very easy and the installation guy was very helpful and got the job done quickly. He was on time and very efficient in installing. Before he left he made sure every room had great wireless reception and if it didnt he would then adjust the signal so that room would get full bars.

Kevin Mugavero Sylmar, CA 2016-04-08

¿Fue útil esta reseña?     Sí No

4/6 personas creen que esta reseña fue útil

Time Warner Cable was a nightmare. Their customer service is horrible. They overcharged me for something (which I thought I resolved) and then they had a creditor come after me for money I didn't owe. My credit tanked for a few months before I could get it all resolved and get the case closed with the creditor (they decided in my favor). I thought it was all taken care of when I received another notice from a different creditor. I had to go through the process all over again, and again the creditor sided with me and closed my case. I then had to spend more than two hours on the phone with TWC to get to the bottom of why they continued having creditors try to collect the money. They bounced me around from person to person, department to department before I finally got to the bottom of it. The entire experience was miserable and TWC never did anything to make up for it. I even warned them I was going to cancel the service because of the experience and no action was taken. You would think they would have done something to try and keep me as a customer, but nothing. I canceled and am now a happy AT&T U-verse customer.

Melanie Long Cleveland, OH 2016-03-19

¿Fue útil esta reseña?     Sí No

50/57 personas creen que esta reseña fue útil

I switched to time warner because they offered faster service than AT&T. It offers good stability for most of my devices we can do multiple things at once without it disconnecting many of the connections. That part of my internet is great and they get an automatic 3 stars in the speed and overall department because of that. The downfall and why they haven't earned more stars are in the following areas. They have poor customer service, usually outsourced to foreign people who usually give you a routine of how to powercycle and so forth before they finally send someone to your house AGAIN to fix the lines. I think there are a lot of poor lines in this area. Sometimes, there are short blackouts, but usually it has been fixed within 24 hours so I'm not going to deduct from their overall score.

Joshua Patillo Dayton, OH 2016-03-16

¿Fue útil esta reseña?     Sí No

26/32 personas creen que esta reseña fue útil

In the past, Time Warner was actually good. The cable rarely went out and if the internet went out, it would be back in at least an hour. Now, the internet works whenever it feels like it. For the past week or two, the internet will drop for no reason. Oh, they say its an "outage" but when it happens every day or every other day, two to three hours a day, or one time at least eight times before the evening hours, it becomes more obvious that whose ever in charge either doesn't care for customer service or has no idea who to hire to keep services up. To make manners worse, good luck getting a good video stream for any site not named YouTube and Netflix. Add in terrible customer service and dozens of reports from many customers on their billing issues?

St F Dayton, OH 2016-03-15

¿Fue útil esta reseña?     Sí No

23/28 personas creen que esta reseña fue útil

TERRIBLE customer service. Operators don't know how to follow directions and can't seem to do their jobs right. Internet is very expensive but the speed is decent (it isnt good)

David Mealey 2016-02-28

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

My internet is interrupted several times a week and I have to reset the modem to get it to work properly. When I call for service there are three levels of "expert" that you have to go through to get to the person who really can identify the problem. The trouble is that most people do not know that the first person they speak with has very little knowledge about internet. The second level is better but it's best if you just request a level three rep right form the start. It will save you at least 20 minutes on the phone.

Brenda Burkett Canandaigua, NY 2016-02-24

¿Fue útil esta reseña?     Sí No

10/11 personas creen que esta reseña fue útil

Bureaucratic and unresponsive service. Had to drive to a store in Lake Geneva just to change billing address. They did not make the change in their system and stopped sending bills. Only found out when I called to inquire why I had not received a bill in two months. Told that service was about to be cut off and I need to make an electronic payment but the system was down so I could not see how much I really owed. The Wisc DMV does a better job of customer service. If there were another provider in this area, I'd drop Time-Warner in a minute.

Patrick Salem/Lenihan 2016-02-12

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

This company is a monopoly here in Erie Pa with the only service that has unlimited monthly data usage and has good speed. But their customer service is really bad. I even visited the local store and got a business card from a Rep there. I tried to email him as he told me to and found his email was not working. Then called on the phone and got someone who could not understand or refused to get me to the Rep at the local store. What a huge waste of time. Finally he mistakenly transferred me to someone in Technical Support who was helpful and nice. He said he messaged that Rep but I still have not heard back from them. They constantly raise your rates until your paying an arm and a leg because they know they have no competition here. Another service at a different location was dropping out and had to have the modem reset all the time. I was told to replace my modem and did at my expense but it didn't solve a thing. Thankfully that seems to have been resolved after a month or so of putting up with it. That by the way is with the original modem back online. Can't wait for a competitor to come up with a challenge to this monopoly.

Floyd Titus Erie, PA 2016-02-06

¿Fue útil esta reseña?     Sí No

89/99 personas creen que esta reseña fue útil

twc is inconsistent and go back on what they say I am greatly displeased and feel like mostly I have few or no choices

Shana Sigo San Bernardino, CA 2016-02-05

¿Fue útil esta reseña?     Sí No

28/31 personas creen que esta reseña fue útil

I am currently looking for a new internet provider. The fees Time Warner charges are outrageous and make it unaffordable for people like me who are on a limited income. Companies such as Time Warner should not have control over who can provide service to our areas and charge us an outrageous price.

Shari V Sun Valley, CA 2016-01-23

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

Over the years I have found TWC to be extremely difficult to deal with. Since the digital converse in our area they upped the game to not only poor customer service but poor value as well. On the positive side since eliminating most of my channels during the conversion (unless I buy a much more expensive digital package) they've forced a change in my viewing habits. New services like Sling TV need only a decent data package, a computer and a Roku. I think TWC had underestimated their move in terms of customer behavior, and new technology adoption. As one of their customer agents told me - go somewhere else if you don't like our offer. Ok.

Rusty Wendt Summerfield, NC 2016-01-14

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

Over the years I have found TWC to be extremely difficult to deal with. Since the digital converse in our area they upped the game to not only poor customer service but poor value as well. On the positive side since eliminating most of my channels during the conversion (unless I buy a much more expensive digital package) they've forced a change in my viewing habits. New services like Sling TV need only a decent data package, a computer and a Roku. I think TWC had underestimated their move in terms of customer behavior, and new technology adoption. As one of their customer agents told me - go somewhere else if you don't like our offer. Ok.

Rusty Wendt Summerfield, NC 2016-01-14

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

As a long-time Time Warner customer, I was thrilled when higher speed internet service became available. At the same time, I found out that I had been paying TWC to rent an outdated modem for a decade! A representative confirmed what modem I should purchase to improve speed, yet when I upgrade speed, I was told that the modem was incompatible. So, I had to purchase yet another. The price for internet (I don't have TV or landline) is almost twice the advertised rate, so I'm shocked by the low intro price advertised. I have never received more than a small discount for "upgrading" service. My service does not include the bells and whistles advertised on the TWC site for my zipped either. I've attempted several times to discuss price with TWC, but each time, after multiple transfers and "hold" sessions exceeding an hour, have been disconnected. If I had a choice of high speed providers in my area, I would jump ship in a New York minute!

Robin M Woodstock, NY 2016-01-11

¿Fue útil esta reseña?     Sí No

7/8 personas creen que esta reseña fue útil

Time Warner Cable has provided fast efficient service down through the years. There have been no service breaks or sluggishness. The pricing is not overpowering. Customer Service is responsive fast and efficient.

Tommy Thomas 2015-12-17

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Service is fast and efficient. There are no periods of dragging or breaks in service. I have been pleased with the performance up to this point I see no reason to change.

Tommy Thomas 2015-12-17

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Unfortunately for the past couple months ( I've only had TW for less than a year) my internet speeds have been extremely slow and I pay for the highest speed. It also cuts out repeatedly throughout the day. They have been out here a few times and have not yet fixed the problem and tried to say maybe we are using to many things at once. This is not true because when my kids are at school and it's just me home, the internet does the same thing. I think they dont know how to fix it and are trying to come up with excuses for themselves!

Jennifer Coates Brunswick, OH 2015-12-15

¿Fue útil esta reseña?     Sí No

18/21 personas creen que esta reseña fue útil

My internet speed is pretty fast, they are reliable when something goes wrong they fix it quickly. I like them.

Misty LINDSAY 2015-12-05

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I was about to make a change because Time Warner was out of touch with the market. Their service was terrible, their rates too high and the speed was lacking. Then Google came to town and forced Time Warner to change their ways. They upgraded their offering in terms of speed, dropped their rates and improved their service. I've decided to stay with Time Warner for now due to these improvements.

Jeff Fugitt Cedar Creek, TX 2015-11-28

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

Times Warner cable is good internet but the price is never a set and stable bill. My bill always varies and my family and I use the wifi for the same things every day we don't buy anything and yet the price varies for some reason so I want to switch to someone else. Does anyone have any advice on where I should go? Please let me know!!!!

Pilialoha Ching Kaneohe, HI 2015-11-14

¿Fue útil esta reseña?     Sí No

7/7 personas creen que esta reseña fue útil

Time Warner Cable Sucks! My internet service is like I have dial-up. I don't understand how they make so much money and have all these ads about their impeccable service, yet I have yet to see it!

David C Wilmington, NC 2015-11-10

¿Fue útil esta reseña?     Sí No

30/34 personas creen que esta reseña fue útil

The service at Time Warner Cable is good, unfortunately, their customer service leaves a lot to be desired.

Melanie Blair 2015-11-09

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

I rate them as extremely good. The speed is excellent, pricing is very good, and the service is excellent. I have had no problems.

Sally Reber Conway, SC 2015-10-30

¿Fue útil esta reseña?     Sí No

7/13 personas creen que esta reseña fue útil

A fast internet provider when they're service is operational.... Time Warner seems to frequently have late-night internet service outages in my area.

Evan Edgington Kansas City, MO 2015-10-09

¿Fue útil esta reseña?     Sí No

23/28 personas creen que esta reseña fue útil

Good speed choices, pricing is ok value. Good customer service. Better than Some other internet providers.

Rachel Faulkner Morrisville, NC 2015-09-24

¿Fue útil esta reseña?     Sí No

4/6 personas creen que esta reseña fue útil

The folks at the other end of the Time Warner Cable support line provide varying levels of customer service. Some are excellent and some are demoralizing.

Maddie P Portland, ME 2015-09-10

¿Fue útil esta reseña?     Sí No

6/8 personas creen que esta reseña fue útil

Time warner cable is decent for the price. Most cable companies rip you off. This is the one that did so the least so I went with it.

Diana Munoz 2015-09-10

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Time warner cable high speed is fast but the rates keep going up. The service also requires I reset my modem often.

Jacob Lafferre 2015-09-02

¿Fue útil esta reseña?     Sí No

4/5 personas creen que esta reseña fue útil

Constant outages and speeds are never what promised. Customer service is some of the rudest people.

Thomas R Charlotte, NC 2015-08-26

¿Fue útil esta reseña?     Sí No

119/124 personas creen que esta reseña fue útil

So far I have had a good experience with Time Warner Cable. Our internet and download speeds are always fast and we have hardly ever had any interruption in services.

Alexandra Welch 2015-08-17

¿Fue útil esta reseña?     Sí No

4/5 personas creen que esta reseña fue útil

Time Warner Cable provider is a overall great Internet provider. If you start to have any problems there will fix it fast.

Fakendra Labrew 2015-08-17

¿Fue útil esta reseña?     Sí No

4/5 personas creen que esta reseña fue útil

Cable service is pretty decent. Like any large carrier, customer service is not great, but it sure beats At/t. Biggest complaint is they keep raising their price.

Nathanael England 2015-08-06

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

I feel Time Warner Cable is average as an internet provider. I would like to see faster internet for a more reasonable price.

Velva Axtell 2015-08-02

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Time Warner Cable is one of the few providers of internet in my area. This is unfortunate because it leaves consumers without many options for the service. I have been unhappy with Time Warner Cable for quite some time. They are going to increase rates again as well as the "modem lease fee," something they do with fair frequency. They have service issues regularly enough (slow net or outages) but they are nearly impossible to get credits from even when you do not receive service. for extended periods. Their only redeeming quality is that they are the only reliable choice for high speed internet in my area so if I want that service I have no choice but to pay for Time Warner. The moment another reliable option establishes a presence in my area is the day I switch to another provider.

Nova Fuquay Greensboro, NC 2015-08-02

¿Fue útil esta reseña?     Sí No

62/69 personas creen que esta reseña fue útil

If you enjoy billing issues and being treated like a four year old then TWC is for you. Signed up for autopay two months ago and we still are getting late fees. This is the second time in as many months that TWC refuses to take my autopay until its late, then automatically takes it out anyway three days after due date incurring thirty five in fees and asking for two months of payments. When contacting TWC they will ALWAYS pass the buck to a higher up who may or may not get back to you in a timely manner. There are MANY ISPs out there. This one just doesn't get it.

Josh S Chapel Hill, NC 2015-07-30

¿Fue útil esta reseña?     Sí No

41/44 personas creen que esta reseña fue útil

Time warner cable is one of our only options in the area. Average reliability, but fast speeds

David C 2015-07-30

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

I feel like the speed of my internet is really lagging for the price I pay monthly. I do get good service when I call with billing.

Velva Axtell 2015-07-30

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I have had TWC for over a year. I have had good service but wish the prices were better. Now that my contract is up, I will try another provider with better pricing. Thanks TWC for your service!

Denise S Killeen, TX 2015-07-30

¿Fue útil esta reseña?     Sí No

37/40 personas creen que esta reseña fue útil

While service is pretty consistent, the price is extremely high I think even when bundled with TV service and phone service.

Ellen Casper High Point, NC 2015-07-30

¿Fue útil esta reseña?     Sí No

20/21 personas creen que esta reseña fue útil

The representative that assisted us made us feel that the switch from AT&T U-verse to TWC would be best in service, technology and price. This is false in all three aspects. The technology needed to attain the level of service discussed not only cost more, which was not previously noted, but most of the channels were not HD compatible. I pay extra for HD services, had to pay for a additional HD box and not all channels are HD compatible.

Noemi Bustamante 2015-07-25

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I like the internet it really does allow you the chance as well as the opportunity to surf the web. Especially when you are looking are researching an important article for your class assignment are a class report.

Melodie Washington Beaumont, TX 2015-07-22

¿Fue útil esta reseña?     Sí No

11/31 personas creen que esta reseña fue útil

the speed was great ,the service is great when the weather permits but the pricing kept rising for some ??reason i didn't like that but one base price like promised would make this a great service.

ERIKA FOSTER 2015-07-22

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I've had Time Warner internet service for five years now and am not impressed with their speed at all. Seems slower every year or so, while the price keeps going up most years. Have any service problems and the wait time for customer service is bad also.

Jack Benninger 2015-07-22

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I have been absolutely fed up with the outages with Time Warner. I can't tell you how many times the internet has just completely gone out for anywhere from a few minutes to a few hours. I've spent so many hours on the phone with their customer support that I dread having to call them yet again every time my internet is out. When it's working, it is very fast if I'm hard-wired to the modem. The wi-fi performance drops off considerably. If I'm sitting right next to the modem, it's about half the speed of the wired connection. If I'm in another room, it's much, much worse. I wish there were another provider in the area that offered anywhere near those speeds. We had Verizon FIOS at our old place and never had any problems.

Eric B Los Angeles, CA 2015-07-20

¿Fue útil esta reseña?     Sí No

136/158 personas creen que esta reseña fue útil

I do not think that the price of my internet company time Warner Cable is fitting with the service and speed.

LL Laughlin 2015-07-20

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

The price keeps going up and it is very hard to change plans once you are receiving service. When you call them every change you want to make requires a new person to communicate with, so, you have to state your problem all over again, then to be transferred to someone else because this person doesn't deal with your problem! It is frustrating to the point of ridiculousness!

Vicki B Gowanda, NY 2015-07-19

¿Fue útil esta reseña?     Sí No

5/5 personas creen que esta reseña fue útil

Service has been pretty good, the internet is normally fast, taking a couple of seconds for things to load up. There's about three or four different devices that use the internet at the same time in our household, and it tends to slow down, or completely give up because of all the electronics connected wirelessly to the internet.

Raqurl R New York, NY 2015-07-18

¿Fue útil esta reseña?     Sí No

20/35 personas creen que esta reseña fue útil

I've had TWC for about a year now, and if I could describe them in one word it would be MEDIOCRE. I've got their "Turbo" upgrade which is supposed to feed me a 20+ mbps connection. Unfortunately I get that speed about a third of the time. Sometimes the speed will be half, or even less (I just did a speed test and have got only three mpbs). Overall somewhat disappointed, however I have dealt with worse internet service providers. I can't wait till Google Fiber comes along and kicks all these sorry internet companies out of business.

Caleb Polanco San Antonio, TX 2015-07-17

¿Fue útil esta reseña?     Sí No

168/183 personas creen que esta reseña fue útil

Customer service is always helpful, finding us the best prices for our needs, and upgrading when available.

Velva Axtell 2015-07-13

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I upgraded to a faster internet speed about month ago and it still is slower than the Internet at the nearby Paneras. This is ridiculous... I pay a large amount every month and it is highway robbery!! I really dislike TWC!! If I could find a better service I would change in an instant!

Sonia P Hudson, OH 2015-07-13

¿Fue útil esta reseña?     Sí No

25/25 personas creen que esta reseña fue útil

Fast speeds. Have multiple devices using the wifi with minimum lag. I just need to upgrade my router for better performance.

Jorge Lopez McAllen, TX 2015-07-10

¿Fue útil esta reseña?     Sí No

7/14 personas creen que esta reseña fue útil

Time Warner Cable is great in its availability and customer service. However, I always felt it was very pricey and on monthly statement there are hidden fees.

Su KIM 2015-07-10

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Had time warner cable for about 3 years. I started with 15 mbs dl and 1 mbs upload but I couldnt remote play my ps4 had to upgrade to 30 mbs just to get 5mbs upload to be able to remote play.

Francisco Moreno Allen, TX 2015-07-10

¿Fue útil esta reseña?     Sí No

12/17 personas creen que esta reseña fue útil

TWC is a great internet provider. The service is fast and very reliable. I do not think there is a better internet provider out there.

Deborah Colucci Wilmington, NC 2015-07-10

¿Fue útil esta reseña?     Sí No

6/13 personas creen que esta reseña fue útil

My service goes out ever so often and for just internet my price has increased each year getting me real close to a bundle price, I am not however interested in tv or phone service even if its the same price!

Lex Tacker Arlington, TX 2015-07-10

¿Fue útil esta reseña?     Sí No

53/60 personas creen que esta reseña fue útil

After trying local wireless internet and was not happy withe the speed and price. I change to maybe semi affordable ? reasonable speed cable . And only goes away when the storms hit I am very happy with my internet.

Joe Fanning Buchanan Dam, TX 2015-07-10

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

Time Warner's service was extremely unreliable so I was forced to discontinue after suffering many frustrating troubleshooting sessions with their online and telephone support in an attempt to determine why I was getting fifty percent packet loss from their service.

Steve B Austin, TX 2015-07-09

¿Fue útil esta reseña?     Sí No

82/92 personas creen que esta reseña fue útil

the service is ok but the price is way too high and their customer service is a total joke.

Monica Durbin 2015-07-09

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I appreciate that they sent us a new modem in order to keep up with the maximum speed available.

Velva Axtell 2015-07-09

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

Time Warner is an efficient internet service. I am able to access the websites quickly and easily. However, sometimes the connection can be faulty during inclement weather.

Cherie Litvin 2015-07-04

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I shared my Xfinity internet and cable TV with a former roomate. When the service rep came out he was super! He spent extra time to make sure out service was the highest speed possible for our area. But once he was gone, the problems started. I live upstairs while my roomie lived in the basement. The account was actually in his name. It seemed everytime something was coming on tv that either one of us wanted to watch something would happen! The net service also started out great but off and on neither of us could connect. I used to run cable years ago in Tennessee so I know the difference in a bad connection somewhere and when it's the provider's fault....which it always was. Alot of buffering also. Too bad in most areas the cable/net has a monopoly on services.

Diana Fischer Kansas City, MO 2015-06-29

¿Fue útil esta reseña?     Sí No

15/15 personas creen que esta reseña fue útil

TWC prices are too high and when a channel doesn't come in they do not offer any credit or anything to resolve the issue, or to make up for the loss of service.

Crystal Hibdon Belton, MO 2015-06-24

¿Fue útil esta reseña?     Sí No

12/13 personas creen que esta reseña fue útil

I am having bad connection with TWC and they keep increasing my bill by couple of dollars every two months. They seem to take my money and never fix the issues. They lie about their promotions.

Nafisa Dominguez Lancaster, CA 2015-06-24

¿Fue útil esta reseña?     Sí No

79/91 personas creen que esta reseña fue útil

The service and speed of my internet is great. I wish the pricing was a little lower. But I would recommend to others.

Crystal Pratt Raleigh, NC 2015-06-19

¿Fue útil esta reseña?     Sí No

36/49 personas creen que esta reseña fue útil

Page loading is just as slow as it was before upgrading; hike in service plan was unexpected and is costly; internet is down sometimes during evening/overnight hours which is when I'm mainly online. However the 611 automated/customer service line is super convenient but only works when service is on (which is no help during thunderstorms).

Taiyonna Daniel Louisville, KY 2015-06-18

¿Fue útil esta reseña?     Sí No

23/27 personas creen que esta reseña fue útil

I love time warner cables internet service and their customer service has always been a wonderful experience for me. Great service!

Gabrielle M 2015-06-18

¿Fue útil esta reseña?     Sí No

4/5 personas creen que esta reseña fue útil

Terrible Speed in a very high price. We have already complained for 2/3 times. But guys are not able to fix it. Need to switch asap.

Ananya Das 2015-06-17

¿Fue útil esta reseña?     Sí No

4/5 personas creen que esta reseña fue útil

Time Warner Cable is not a good provider, but I have had many providers with little quality. The prices are too high for the quality of service.

LL Laughlin 2015-06-09

¿Fue útil esta reseña?     Sí No

4/4 personas creen que esta reseña fue útil

I love my internet provider because it does not freeze, I can see my shows, stream, download, txt. Only bad thing is, it does not have a lot of hot spots in my area.

Delia M Los Angeles, CA 2015-06-08

¿Fue útil esta reseña?     Sí No

21/52 personas creen que esta reseña fue útil

My family and I just moved to California. We are staying with family. For the last four months the internet has had more problems then I can count. I'm home schooling my children and its not going well because it says we have WiFi but nothing happens. More times we have to pack up and go down to the library and work. The near by library is almost just as bad. My husband can't run our business from home because of the lack of internet service we had been getting. Workers have come out and supposlly fix the problem. Sorry but I'm not a fan.

Katrina Hobley Canoga Park, CA 2015-06-08

¿Fue útil esta reseña?     Sí No

6/7 personas creen que esta reseña fue útil

SPEED IS SUFFICIENT, PRICING IS GREAT FOR THE FIRST YEAR. THEN TWC TAKES YOU TO THE CLEANERS, BY INCREASING RATES MEASURABLY EVERY YEAR. 37% INCREASE LAST YEAR, 36% INCREASE THIS YEAR... CUSTOMER "NO" SERVICE IS OF LITTLE HELP, AS THEY TRY TO CONVINCE YOU THAT THEIR SCRIPTED RESPONSE IS THE BEST CHOICE FOR YOUR SITUATION. I SHOULD FEEL GOOD ABOUT PAYING MORE! I DON'T. I AM SWITCHING OR UNPLUGGING!

Jeffrey McNamee Myrtle Beach, SC 2015-06-08

¿Fue útil esta reseña?     Sí No

56/63 personas creen que esta reseña fue útil

Service is generally very good but pricing is unfair, being a long term customer of many years i feel i should be getting better pricing. Currently they are advertising pricing significantly less per month less than what they are charging me for new customers. If i could get similar service at a better price i would change but they have a monopoly in my neighbourhood

Abe W Cincinnati, OH 2015-06-05

¿Fue útil esta reseña?     Sí No

54/59 personas creen que esta reseña fue útil

Time warner may have the fastest speed in our area but their pricing is ridiculous. I have been a faithful customer for over twenty five years and they continue to increase price and get slower in speed. They act like you need to be thankful to them for providing a monopoly. It is not very helpful.

Kate Westmoreland Louisville, KY 2015-06-03

¿Fue útil esta reseña?     Sí No

76/78 personas creen que esta reseña fue útil

We have been a long term customer of Time Warner, mostly due to the only internet service in our area. Our internet service is very slow and for the past several months we cannot get our internet to stay connected. We were told it was the router, and they sent another one out, but it was still no better. After calling daily for weeks now about it, we are finally going to get a service person to come out and actually look to see what the problem is. The customer service over the phone is always pleasant, but to actually get someone to the house is absolutely ridiculous! I hope you have other service providers to choose from, so you are not forced to use Time Warner! Would not recommend to anyone.

Freddy Smith 2015-05-26

¿Fue útil esta reseña?     Sí No

8/9 personas creen que esta reseña fue útil

Customer service is very frustrating. It is hard to get a strait answer with out constantly getting transferred and having to start ll over with your personal information and requests. I was transferred four different times and each time I was given a different price for the same internet service. They have fast internet but it is expensive.

Sharon Casanova San Antonio, TX 2015-05-24

¿Fue útil esta reseña?     Sí No

131/149 personas creen que esta reseña fue útil

Time Warner Cable has average Internet as far as reliability, cost, speed and service. Nothing, however, that is comparable to Google Fiber which will available in this area soon.

Richard Minter 2015-05-23

¿Fue útil esta reseña?     Sí No

8/9 personas creen que esta reseña fue útil

Time Warner Cable is great for their internet, but they are very pricy. Sometimes they like to charge more money without telling you first, so your bills will be more expensive sometimes. I have called a bunch of times to get it lowered and they are good about doing that!

MARIYA VOROBEYCHIK Buffalo, NY 2015-05-21

¿Fue útil esta reseña?     Sí No

18/27 personas creen que esta reseña fue útil

We went into Time Warner building planning on canceling our service today (May Nineteenth). The sales representative was very helpful and very sweet with our business. We have been having spotty internet coverage and she was very helpful in explaining things that will help. Needless to say, we are staying with TW.

Becca Gray 2015-05-20

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

The router provided by Time Warner made our internet sluggish and when I bought my own router to use it was a big increase in speed. On top of that, it took nearly a month after signing up for them to send a technician and to actually have the services up and running. Then after all of that they attempted to charge for all the downtime. Now, the speed is decent, I don't have many other options for speeds I need in my area so the price fits out of need, and the service is okay and has only had interruptions twice in nearly eight months.

Zebulan H Round Rock, TX 2015-05-17

¿Fue útil esta reseña?     Sí No

18/20 personas creen que esta reseña fue útil

time warner cables service is about the only thing the whole company has that has the ability to remain consistent, honest, on time and your digital cable & intenet connection always know that your right so you wouldn't ever have to deal w/ them asking you why you are or aren't doing a certain thing or telling you that they are "sorry to hear that kind of situation" or "totally understand where your coming from, it would just take me having to go find a manger to finish this for you, so best advice she gave me was go home, live w/ what I had purchased or disreguard the fact that when doing business w/ one of the worlds top companies. Courteous customer service & willingness to go the extra mile to MAKE SURE & BE WITHOUT REASON to be upset or frustrated and having the customer happy w/ his experiend, wouldn't have to be forced out of them or reminding them eveyrday that the extra mile isn't required of them to have to stay somewhere kinda sorta fancy but original/uniquel if TWC would allow small business owners who work from home to open a business account w/ much much faster high speed internet, I would be an EXTREMELEY obliged and happy customer thats for sure! Botttom line: Keep looking but have TWC as your last resort backup option....

Aaron Yager Charlotte, NC 2015-05-15

¿Fue útil esta reseña?     Sí No

19/22 personas creen que esta reseña fue útil

We experience considerable fluctuations in speed for no obvious reason. There have been numerous times recently where the download speed has dropped to below three mbps. We are supposed to get ten bps. There have been other times when the speed has been closer to fifteen mbps. It rarely goes down completely. I don't particularly like the speed fluctuations but over all I am satisfied.

Robert Hobbs 2015-05-14

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

The service was very slow and would have interruptions during the busy day hours. When I complained about the service the solution was to pay for a premium package.

Roosevelt St louis Charlotte, NC 2015-05-13

¿Fue útil esta reseña?     Sí No

34/37 personas creen que esta reseña fue útil

Time Warner Cable is the only option for DSL in my area, therefore unless we want to do without high speed internet, they are the company that we have to go to. I think the price of internet is too expensive. I think that TWC has terrible customer service. I have never spoken with a person in their customer service department that made me feel confident in their abilities or in the abilities of the company. And lastly, and somewhat most importantly, the speed and ability of our wifi (even though we have the newest and best router that they offer) is terrible. Even being in the same room as the router doesn't help.

Mariah Wheeler Portland, ME 2015-05-13

¿Fue útil esta reseña?     Sí No

13/13 personas creen que esta reseña fue útil

I have been having a very bad experience with TWC. Initially they offer internet with 30 channels or so for $X then after 1 year they said i can just pay a little more for increased speed and rates went upto 1.5 times X then 1 year later they said my offer time is expired and the rate went upto 2 times X then couple of months later they have started charging extra for the modem which I didnt notice for a long time and now they have increased the rates by another 5 dollars for basic internet and 10 basic channels. This is a RIp-Off. I hate their customer service.

Siva S Dallas, TX 2015-05-13

¿Fue útil esta reseña?     Sí No

145/152 personas creen que esta reseña fue útil

Overall Time Warner is a good service with few interruptions and when there is a problem that arises, their technicians are always very helpful.

Sandra Goodrich 2015-05-09

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

My internet goes out frequently. I have had the equipment changed three or four times in the past few years, hoping the problem would get resolved. When it's working, the speed is fine and the price is OK, but the inconvenience of losing service so often is not fine at all.

Shelly Burish Santa Monica, CA 2015-05-06

¿Fue útil esta reseña?     Sí No

54/61 personas creen que esta reseña fue útil

I had a good experience with them so far, the person who installed the internet was polite and made sure all our questions were answered. Fast internet too!

Alexandra Welch 2015-05-05

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

TIME WARNERS SERVICE AND CUSTOMER SERVICE HAVE GOTTEN HORRIBLE SINCE THE COMCAST SITUATION. HOPEFULLY NOW THAT THE MERGER HAS BEEN STOPPED, THINGS MAY GET BETTER.

JAMES MASZCZAK 2015-05-04

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

Speed is great but we pay alot for it. The service can be good and it can also be bad. Sometimes you can't get a connection at all, then you need to reset the router. We have home wifi which we like alot. Never had any other hi speed internet to compare this to.

Barbara Keating Green Bay, WI 2015-05-01

¿Fue útil esta reseña?     Sí No

21/26 personas creen que esta reseña fue útil

The company has horrible customer service. My husband died in December 2014 and I wanted to tranfer the accout to my name. I had to go to the office in person & provide a Death certificate. The service people acted like they did not know what they were doing. It took over and hour to do this process. When I received my first bill in "my name" the "Current Monthly Service" amount was wrong. I called about it. They said they would get it fixed by the next billing cycle. Next bill still wrong and they wanted to change me late fees. Finally they came up with an amount that was lower but it was not the same amount we had paid before. They took the opportunity of the Death of my Husband to increase the bill. VERRY BAD. I am looking to replace this company. If anyone reading this knows of a different company just let me know.

Patricia Johnson 2015-05-01

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

I can recall a time when Time Warner cared about their customers. Their speed is poopy, the services is meh. I just want faster internet. Plain. And. Simple.

Jarrod Williams Austin, TX 2015-04-29

¿Fue útil esta reseña?     Sí No

29/30 personas creen que esta reseña fue útil

At the end of our initial promotional rate, TWC voluntarily sent a letter requesting us to remain with them until Feb. next year by offering us a new and acceptable promo rate. After one month they jacked our bill up by one third more. I spent over two hours on the phone with their "customer no-service" agents and no one could explain the increase or even correct the issue. I was promised a call from complaint escalations but I never received that call...... Avoid TWC at all costs! There is no customer support with the ability to do anything but sell you more products. When you call they will try to wear you down into submission and even try to blame you for any false charges. They have not learned anything about providing better customer service, even after the Comcast/TWC merge was denied based on their poor track record. It's like buying a new shiny car that the dealer refuses to warranty....and charges you more than you agreed on! If they haven't taken you yet as a customer, they will. So watch out!

Fred Frye Durham, NC 2015-04-27

¿Fue útil esta reseña?     Sí No

67/71 personas creen que esta reseña fue útil

The cost is too high for what is offered. Time warner continues to raise rates which leads me to look for alternative providers.

Joanne F Winston Salem, NC 2015-04-27

¿Fue útil esta reseña?     Sí No

32/32 personas creen que esta reseña fue útil

When it rains no service. Wind no service pay extra for turbo no service they will bill you twice a month and hassle you constantly. I only have wireless internet with them pay way too much and recieve nothing!! Time warner

Michael Johnson Los Angeles, CA 2015-04-26

¿Fue útil esta reseña?     Sí No

28/30 personas creen que esta reseña fue útil

Internet speed is adequate, wish the price was lower. Customer service is fine. We had to replace the router.

Jackie Schiller Amherst, OH 2015-04-25

¿Fue útil esta reseña?     Sí No

10/11 personas creen que esta reseña fue útil

Time warner cable is the worst. They over charge you. I have lost Internet since my neighbor got it about two months ago. I called them over and over again asking a tech to come out. I'm assuming when the tech installing my neighbors Internet unplugged my cord on accident. The day they got the Internet mine went out. They refuse to send a tech out saying there's simply an outage in my area! For two months! My neighbors use twc and they have no problems with their connection. The customer service is a joke. They read off a list of potential problems until you hang up.

Megan Clark 2015-04-24

¿Fue útil esta reseña?     Sí No

8/9 personas creen que esta reseña fue útil

Internet speed is good with occasional slowdowns around peak times. I have witness on more than a few occasions that they throttle back on Netflix and the video distorts or switches to a lower video quality. I can stream Amazon Prime without issue. So it is either Netflix or throttling the internet speed. The pricing is ok but speed needs to pickup in my area to make the cost seem worth it. It used to be that you had to call and haggle every three months but now they lock you in for a year. When your contract expires the rates increase quickly so keep an eye on your bill.

Keith Croucher Lexington, SC 2015-04-24

¿Fue útil esta reseña?     Sí No

32/40 personas creen que esta reseña fue útil

Time Warner Cable Internet service is not a good idea if you live in Corinna. We are constantly having issues with the network connection.

Michelle Webber 2015-04-21

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

I switched my internet service from a Verizon WIFI (basically a cell phone connection) to the high speed internet that Time Warner offers. I bought my own top end modem/router as suggested by TW. This saves a monthly fee also. The speed is instant every thing ( was ten seconds to get into gmail now its one second) etc. etc.The frustration days of always have to reboot the laptop and redial the wifi stopped the moment I connected to TW. I read that there might be a need to perform an occasional reset on the modem. This has not happened. We just had two scifi intense electrical storms. My new system never foundered. I surfed through three hours of intense electrical storm w/o a glitch. My only regret is not switching over sooner. Monthly spend cut in half / frustration cut to zero. Get off that phone number dropping cell tower and get on TWHS internet. You WILL NOT regret this move....dave

David Cook 2015-04-20

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

The quality of internet is inconsistent with Time Warner Cable. My internet always goes out during peak hours.

Gerardine Montebon El Segundo, CA 2015-04-15

¿Fue útil esta reseña?     Sí No

18/19 personas creen que esta reseña fue útil

Overall it's the fastest service you can get in the area, and during it's promotional pricing, it's also the best price. The up-time is generally pretty good. For a while I was consistently getting my service drop around midnight to two in the morning. The frustrating part of it all was, every time I called Timewarner to report the incidents, their customer service was not answering and providing tech service until the next day. And because they said there was no record of me calling in every time my service dropped, that they wouldn't get me any credit. Usually if nobody was working during the time, you would expect to get an automated answer, but it wouldn't even goto that. Good luck to this business when Google fiber comes to Charlotte.

Jung C Charlotte, NC 2015-04-14

¿Fue útil esta reseña?     Sí No

41/51 personas creen que esta reseña fue útil

All in all I do enjoy my internet provider, but there are times when my connection turns off and it can take hours to get it fixed. At times the speed is slow then I lose my connection but on a small island I dont have much to choose from when it come to internet providers.

Shayna P Kaunakakai, HI 2015-04-13

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil

Time Warner provides minimal internet service with poor quality customer. They provide equipment and outsource all installation

Kerry Pickens Austin, TX 2015-04-12

¿Fue útil esta reseña?     Sí No

24/25 personas creen que esta reseña fue útil

We use the basic service of time warner cable. The price is low, but the internet is disconnected in most of time. I strongly disrecommend this company.

Linda Wu Dallas, TX 2015-04-07

¿Fue útil esta reseña?     Sí No

60/66 personas creen que esta reseña fue útil

Time Warner Cable has virtually no competition in the area so they feel that they can set whatever standard they want for service and price. It's not terrible but I feel that it can definitely be better.

Ian Wallin Portland, ME 2015-04-07

¿Fue útil esta reseña?     Sí No

13/13 personas creen que esta reseña fue útil

Let me first start out by saying I live next to the TWC hub and I have very little resistance in my cable. The installation went fairly well, a representative routed brand new cable then I had new cable buried in the yard due to the fact that the old cable was very old and worn. I give the service of the field representative five stars. I pay for the Ultimate package. Even later in the evening and early mornings I've checked my speeds and I rarely get half that. That's half of what I should be getting during low traffic hours. I'm actually sick of this monopolized overpriced internet and cable industry as TWC is the only company that offers more than twenty Mbps. I wish fiber optic was available in my area. It's horrible that we're paying top dollar for a dated service.

Eric Kubik Lincoln, NE 2015-04-06

¿Fue útil esta reseña?     Sí No

17/18 personas creen que esta reseña fue útil

I like time Warner because their cable is usually pretty fast, as long as you pay extra for the turbo. It is very expensive however, and it's upsetting because there aren't many options in my area.

Kristen Benson San Antonio, TX 2015-04-03

¿Fue útil esta reseña?     Sí No

63/68 personas creen que esta reseña fue útil

The service is incredibly expensive and the speed is not consistent. We're practically being punished for not bundling Internet and tv or phone

Jimena C Austin, TX 2015-03-31

¿Fue útil esta reseña?     Sí No

89/92 personas creen que esta reseña fue útil

The goes up price without them telling you. Tech support is fine. But if you call with and say my credit card was stolen and i need to update my payment, you will be on hold they will charge you a fee for not returning the boxes when you missed that one payment. They will charge you for a late fee and it will take you 3hrs

Jane Moore 2015-03-27

¿Fue útil esta reseña?     Sí No

8/8 personas creen que esta reseña fue útil