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Eunji J | 08-21-2023
Do not use Astound Broadband. They have the worst service and customer support I’ve ever seen. I asked to cancel my service and got charged in the next cycle, they claimed that the discontinuation request was canceled. Prior to this, I’ve been told I would only get charged for a seasonal discontinuation because I was moving and would not have to pay for installation if I paid the seasonal fee, but then another representative told me I did have to pay for installation. All the representatives say something different and make it so difficult for you to stop service. Do NOT choose Astound.
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