They are VERY lucky there is only 1/2 star as the lowest rating. I have had Mediacom for about 4 years and EVERY single summer there are endless issues with connectivity, upload speed, and customer service. They are always threatening to charge me service fees to come and fix the connections that they put in. The customer service is terrible and I have to wait 3-10 days for some appointments. If there were any other decent options to switch to I would gladly pay 10 times the monthly rate just to get out of this terrible internet service provider. There is absolutely no good reason to ever use their service. I wish I had any other option for gaming and smart home speeds. I have had tech visits over 30 times and they always "have work orders around town" or "it must be an inside-the-house problem". I have three wifi 6 hot spots that I own and a top-of-the-line modem that cost $200 by itself. I have invested over $1000 in internal wifi components to ensure that it is not an internal problem. I have also had a friend who is in cyber security come and check and confirm that all of my equipment is up to date, running properly, and hooked up correctly. If there is any way that you could find ANY other provider for your home internet service PLEASE SAVE YOURSELF THE HEADACHES, ISSUES, AND COMPLETELY UNRELIABLE SERVICE.