Overall, the customer service is great and they do their best in customer satisfaction. Plans and bundles are a bit pricy for me as an elderly individual, I cannot afford the cable package and can only afford the Internet/phone bundle which I do not need a Lan line. The connection is so, so and I have to unplug and reconnect the internet Modem box at least 10 times a month. All other providers are more expensive than Ritter and Ritter is updating some functions. I will have to stick with Ritter for now.