"Cox Cable Internet service is fast and stable..."

Stefany Meyer | Burke, VA
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100 Mbps
Velocidad de descarga más promocionada

About Cox Communications Internet

Your best chance of finding Cox Communications service is in Arizona, its largest coverage area. You can also find Cox Communications in Rhode Island, Nevada, Oklahoma, and many other states. It is a cable internet provider, which means it has numerous TV bundling options. Cox internet service enters the house through a cable outlet and then connects to your modem or modem/router combo. With a Wi-Fi router option, Cox internet delivers a reliable wireless home network.

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Cox Communications Availability Map

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Precios de paquetes de Cox Communications

Cox Internet Essential 30

Speeds up to
30
Mbps Download

From
$3999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Essential service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Preferred 100

Speeds up to
100
Mbps Download

From
$5999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Preferred service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Ultimate

Speeds up to
300
Mbps Download

From
$7999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Ultimate service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

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Evaluación de HSI de Cox Communications

Lo bueno

¡La velocidad! Cox tiene excelentes velocidades para casi cualquier actividad en línea.

Revisión rápida de HSI

Cox ofrece excelentes velocidades a excelentes precios y la mayoría de los clientes no experimentan problemas. Cox es una excelente elección en internet de alta velocidad.

Calificación de HSI

6.4
General

Las calificaciones de HSI son una puntuación agregada asignada por nuestros profesionales de internet. Se incluyen muchos factores, entre ellos:

  • Encuesta al Consumidor 2018 de HSI
  • Datos del gobierno sobre la velocidad y confiabilidad de los proveedores de internet
  • Perspectiva de los conocedores de la industria
  • Retroalimentación del cliente en el sitio
  • Análisis de patrones en la base de datos de HSI
  • Retroalimentación de nuestros socios

Velocidad

Velocidades de Internet Cox Communications

Cox ofrece cinco categorías de velocidad en su servicio de internet que van desde los 5 hasta los 150 Mbps y recientemente comenzaron a ofrecer 1 Gbps en algunos mercados. Debido a que el internet de 1 Gigabit solo está disponible en algunas áreas, la presente evaluación se basará en el resto de las velocidades. Aunque las velocidades más bajas son casi las mismas que ofrecen otros proveedores de internet por cable, la velocidad de 150 Mbps que ofrece Cox se encuentra entre las más rápidas. Estas rapidas velocidades convierten a Cox en una excelente opción para quienes hacen mucho streaming de videos o descargan muchas películas o juegos. De hecho, cuando comparamos Cox con los proveedores de DSL, Cox ahorra hasta dos minutos al descargar un video de 25 MB, y a la larga los minutos pueden convertirse en horas. Si la velocidad es tu prioridad principal pero no deseas pagar por el internet de fibra óptica, Cox representa una excelente opción.

Valor

Precios de Internet de Cox Communications

Los paquetes de internet de Cox oscilan desde los $35 a los $85 (sin incluir el servicio de 1 Gb). Al concluir el primer año estos precios tendrán un incremento de hasta $20, lo cual es una práctica muy común de la mayoría de proveedores. El costo del internet de Cox es competitivo dentro de la industria y se recibe más valor por el dinero contratando las velocidades más altas. Los nuevos clientes pagarán un cargo por instalación de $50 o bien un cargo de $20 por instalarlo ellos mismos. Es posible encontrar ofertas que anulen estos cargos. Cox también ofrece la opción de que sus técnicos configuren tu red residencial con hasta tres computadoras por un cargo de $40. Cox tiene dos módems para elegir, y los clientes pueden rentar un módem de una banda por $6.99 al mes, o bien comprarlo con un solo pago de $129.99. También se puede rentar un módem de doble banda por $9.99 al mes o comprarlo con un pago de $149.99. A pesar del cargo por auto instalación, Cox es una excelente opción de internet. Las velocidades más bajas compiten con las de la industria y las velocidades más altas dan mucho valor por el dinero. Aún después del primer año, el precio completo que se paga por el servicio recibido es muy bueno.

Satisfacción del consumidor

Cox se posicionó muy bien en la encuesta independiente de HSI del 2015. Recibió una calificación de 8 en una escala de 10 en la categoría de satisfacción de clientes. La encuesta reflejo el valor por el dinero, ya que en esta categoría obtuvo una calificación de 9, mientras que en la categoría de velocidad obtuvo un 10. Con tales calificaciones por velocidad y valor, el único factor que disminuyó la calificación a 9 fue el servicio al cliente. El promedio de nuestras reseñas de clientes le da a Cox la calificación de 3 en una escala de 5, lo cual no es negativo, simplemente no se compara con las altas calificaciones que la compañía recibió en las categorías de velocidad y valor. Algunos clientes se han quejado de interrupciones en el servicio e incremento de precios, pero se trata de casos aislados, no algo que sucede con frecuencia. La mayoría de clientes están contentos con el servicio que reciben de Cox.

Ver planes for Cox Communications

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208 Cox Communications Evaluación de clientes

Rating breakdown

3.0
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Cox Communications

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Rob Thorne | 2018-11-09

Usuario Verificado

I have had COX cable off and on for almost 20 years. If there was something else available that had internet speed I would be gone. OVERPRICED, crappy service and I lose TV and Internet at least every three months. Every technician comes here and says they need to move the line and that they will be back. Don't see anyone until it goes out again. Satellite is not an option and the only other worth a crap High speed internet service provider is Century link and they don't have fast enough speeds in the area. If you can stay as far away from COX as possible. When I lived in Montgomery, AL I had knology cable and internet. My speeds were faster and I had twice as many channels for half the price.

¿Fue útil esta reseña? Yes 44 No 2

Cox Communications

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Bre Ru | 2018-11-08

Usuario Verificado

Very poor customer service. Rude. Had them for over 12 years and I am done giving them our business. Their harassing calls and rudeness are unacceptable.

¿Fue útil esta reseña? Yes 38 No 2

Cox Communications

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Michael Fisher | 2018-11-03

Usuario Verificado

I am a COX customer for nearly 10 years. I have a winter home in Las Vegas, that we come to for periods of 3-4 weeks 3-4 times a year. When requesting service for a period I am now being billed $21.63 for "self activation" or pay them $9.95/mo while we are away (basically 9mos/year). We always prepay for usage when requesting a reconnection, and have NEVER been late with a bill payment. When times were tough Cox couldn't do enough for us, now we're told these are your NEW rules and you can agree with them or go elsewhere. I used to be VERY pleased with Cox service, but after having $21.63 added to my bill (without my knowledge or approval) and spending nearly 2hrs on long distance phone calls to resolve - I AM DISGUSTED WITH THEM for their lack of compliance with their own commitments made to me. I was even told (on the 4th transfer) that I should speak to the Billing Dept ( they were who I contacted in 1st place!!!!). What a mess!!! Looks Like Clearnet now.

¿Fue útil esta reseña? Yes 92 No 5

Cox Communications

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Amber Tyler  | 2018-11-03

Usuario Verificado

I had originally had Cox awhile back service and speeds were FANTASTIC! We had to disconnect service for about 6 months to sell a house in an area that didn't have cox as an available provider. We turned all our services on with Cox in July once more and opted to try the panoramic wifi with the modem and router in 1 unit. We have had NONSTOP ISSUES, the modem shuts down or off at least 3 times Every day and we have to manually reset it at least twice more on top of that. I'm lucky to get anything more then 2 bars at any time. Finally yesterday no matter what we did customer service at cox and myself there was absolutely nothing that could be done to fix it, their system couldn't even seem to be able to detect our modem let alone try fixing it. The representative I spoke with was great he apologized for the trouble and let me know just bring it in to a Cox store and they'll replace it with a new one at no charge. So that's what I'm going to do asap and pray that it was a bad unit or a glitch. I'll try to keep you all informed on how hard the swap is inside the store and if the change of unit does or does not improve the quality of the internet speeds and quality of connection

¿Fue útil esta reseña? Yes 21 No 5

Cox Communications

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Kief Conn | 2018-11-03

Usuario Verificado

A little pricey but works great.

¿Fue útil esta reseña? Yes 4 No 21

Cox Communications

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Trina Carley | 2018-06-11

I've use Cox Communication for pretty much most of my life. Although it's EXPENSIVE (internet-only) I do get fast speeds. So I use the internet to access Netflix and Hulu, and whatever else need to do online. I have no problems with internet service.

¿Fue útil esta reseña? Yes 23 No 9

Cox Communications

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Hollie Foresta | 2018-06-08

Cox has real good, well pretty good, nice & fast has high speed Internet. Their TV is ok too. Once in awhile you can catch a deal out of them where they’ll add the premiums (HBO, Cinemax, etc) for a “deal.” Their idea of a deal anyway. They are the ONLY company, utility-wise that does not offer financial aid, or some type of assistance for low income households, which I don’t think is right at all, because for someone like me, who is on public assistance, my Cox bill literally killed me every month. That’s really my biggest & only complaint about them.

¿Fue útil esta reseña? Yes 13 No 21

Cox Communications

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Jennifer Keehner | 2018-05-21

We have had Cox for 30+ years and have been increasingly disappointed. The actual service is horrible. Our phone NEVER WIRKS. The cable is consistently pixelated to the point you just turn off the darn tv and give up. If that wasn't enough, the bill goes to almost every single month. Bundling basic phone, cable and internet exceeds 3 bills monthly...ridiculous!

¿Fue útil esta reseña? Yes 47 No 4

Cox Communications

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Hailey Gomes | 2018-05-20

The service seems to be average, speed average when compared to friends nearby who gas at&t. Prices just keep going up!!

¿Fue útil esta reseña? Yes 20 No 5

Cox Communications

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Sandra McCallum | 2018-05-20

Overpriced. Service intermittent. Some problem pops up almost weekly. Service frustrates me. When it works flawlessly internet is fast. If you are into sports Cox is your type of cable. MULTIPLE sports stations.

¿Fue útil esta reseña? Yes 26 No 6
Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.
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