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Cox Internet Review

Offers a variety of fast cable and fiber internet plans

Cox Communications

Price: $50.00–$150.00/mo.*

Speeds: 300–2,000Mbps

Data cap: 1.2 TB

Contract: No contract

Compare all plans


User Rating (736)

Provider star ratings are based on user reviews and our independent customer satisfaction survey.

My Cox internet review

Cox is a great internet service provider (ISP) choice if you are looking for fast cable internet speeds. Cable internet providers like Cox offer some of the fastest and most reliable internet services available. You can also get fiber internet from Cox, but availability is limited to certain areas.

It’s important to choose the right plan when shopping for an ISP. Fortunately, Cox offers a good variety of internet plans, making it easy to find something that fits your needs and budget.  Additionally, the majority of Cox customers we surveyed in our annual customer satisfaction survey were either “very satisfied” or “completely satisfied” with their internet service.

The biggest drawback with this internet provider is its plans’ lower value compared to its competitors and other cable internet providers.

Pros

Fast and reliable internet service

No annual contract

Cons

Average value for mid and low-tier plans

Expensive installation

Price hikes after promo period

Compare Cox internet plans and pricing

PackagePriceSpeed
Fast $50.00/mo.*300Mbps
Go Even Faster $80.00/mo.*500Mbps
Go Super Fast $110.00/mo.*Up to 1,000Mbps
Go Beyond Fast $150.00/mo.*Up to 2,000Mbps

Cox internet: My favorite plan

The Fast plan is the best all-around deal for most customers. You get speeds of up to 300Mbps for $50 per month. With that speed, four people can simultaneously stream 4K video with tons of bandwidth left over for additional tasks.

Cox internet price hikes

Most Cox internet plans start with promotional pricing and then get more expensive after the first 24 months. After the promotional period, Cox raises prices $21 per month, on average.

What speed works best for you?

The Fast plan will provide more than enough speed for smaller to average households. You can get almost double the speed with the Go Even Faster plan, but we recommend this plan only if you really think you need 500Mbps. Having more internet speed than you need provides very little, if any, benefit to your online experience.

Be sure to use our How Much Speed Do I Need? tool before investing in a plan that may be too little or too much for your needs.

Cox’s Go Beyond Fast plan is its fastest with an impressive 2,000Mbps. Only those with the most extreme bandwidth demands need that much speed. Households with six or more members or those who regularly download huge files may see some benefit from Cox’s Go Super Fast plan, but most don’t need it.

How fast is your current speed?

Run our speed test to check your current speed and compare.

You can also install our mobile apps to test your speed on a smartphone!

Best deals on Cox internet right now

  • Score a prepaid Mastercard worth up to $250 when you sign up for certain Cox Internet plans by August 31
  • Get free Panoramic Wi-Fi equipment included for up to two years
  • Get a gift card worth $125 when you refer a friend to Cox and earn up to $600 per year

Does Cox internet have data caps?

Cox internet plans have a 1.25 TB data cap, which is plenty of data for most customers. For those who do need more data, Cox charges $29.99 per month for an additional 500 GB and $49.99 for unlimited data—so it’s definitely pricey but less so than racking up overage fees.

If you go over your data cap, Cox charges $10 for every 50 GB of data over your limit up to a maximum of $100 in overage fees—that’s standard for a cable ISP with data caps.

Are you a current Cox customer?

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Cox internet: Notable fees

Cost
Equipment Fee
  • $13.00/mo. for internet gateway
Installation Fee
  • Free for self-install
  • $100.00 for professional install
Other Fees
  • Late fees based on state laws and regulations

Can you get Cox internet?

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Cox internet: Installation, equipment, and contracts

Cox offers professional installation for $100, or you can self-install for free. Most plans don’t require annual contracts, but will include price hikes after the promo period ends.

Cox installation and equipment

For $100, you can schedule to have a professional technician connect your residence to the Cox network and set up your equipment.

Self-install is free, and it’s a good option if you want to avoid the $100 fee. The process is pretty straightforward with cable ISPs like Cox as long as you have an active coaxial internet line in your home. Just plug in the equipment and connect the coaxial cable to the back of your modem or gateway. The Cox app walks you through the process.

Cox customers who choose to rent their equipment can get Cox’s Panoramic Wi-Fi Gateway. It’s a modern internet gateway (modem/router combo) that features automatic Wi-Fi channel selection and uses DOCSIS 3.1, both of which provide a smooth online experience.

Cox also sells its own Wi-Fi extenders for true wall-to-wall coverage throughout your home, but at the crazy-high price of $129.99 each, you’re better off just purchasing your own mesh router system.

Cox contracts

Most Cox internet plans don’t have annual contracts. Just keep an eye on the promo period because you will most likely see a price hike once it ends.

Cox internet: Customer satisfaction

Cox rating*Average rating*
Overall3.73.7
Reliability3.73.7
Customer Service3.83.6
Speed3.93.8
Price3.43.4

Cox customers gave good ratings in our annual customer satisfaction survey, consistently placing Cox in the top half of every category. Cox’s customer service ratings were near the top, likely due to Cox’s emphasis on providing a good customer experience; it’s one of the easier ISPs to get a human on the phone when you need help. Price was Cox’s weakest category, though it still maintained average ratings. Cox’s plans tend to offer a little less speed for the money when compared to the competition. 

See what other Cox customers are saying

We love collecting feedback about internet providers so you can make the best decisions based on our reviews and the voices of current subscribers. Be sure to check out our Customer Review form to let us know about your experience with Cox and read what others say.

Read Reviews

Cox internet versus the competition

ProviderPlan price rangeSpeed (range)User rating*
Cox Communications$50.00–$150.00/mo.§
300–2,000Mbps3.6/5*
AT&T $55.00–$245.00/mo.25–5,000Mbps3.7/5*
CenturyLink $50.00–$75.00/mo.140–940Mbps3.6/5*
Verizon Home Internet$49.99–$109.99/mo.
w/ Auto Pay
300–2,300Mbps3.9/5*

Cox’s main competitors are AT&T, CenturyLink, and Verizon: all fiber and DSL providers. If you can get a fiber plan through any of these competitors, we recommend going with it over Cox’s internet plans. Fiber is faster and more reliable than cable internet. To further sweeten the deal, AT&T, CenturyLink, and Verizon don’t have data caps or annual contracts. You can get a month-to-month plan with unlimited data with Cox, but it adds an additional $60 per month onto Cox’s already pricey rates.

We don’t recommend choosing any DSL plan over Cox’s cable internet. DSL isn’t capable of very fast speeds, and the service tends not to be as consistent and reliable as Cox.

Read our full reviews of Cox vs its main internet competitors

Final call: Is Cox internet right for you?

Cox is a solid choice if you don’t have access to fiber internet. It offers plans with enough speed to satisfy even the most demanding web users but also has some good options for the average household.

Choosing to go with a cable ISP like Cox means having fast and reliable internet access that you can count on.

FAQ about Cox internet

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Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.

Disclaimers