Cox offers quite a few internet packages, ranging from its 10 Mbps Starter 10 plan to the super speedy 1,000 Mbps Gigablast plan. Both ends of the spectrum are worth looking into—the Starter 10 plan is inexpensive and good if you use the internet only for web browsing, social media, and email.
Gigablast internet gives you the fastest possible speeds to cover a bunch of simultaneous connections and keep buffering at bay. It’s a little pricey compared to some other gigabit internet packages from other ISPs, but the speed could be worth the cost if it’s your fastest option.
Between those two tiers is the Ultimate internet package. It’s more widely available than Gigablast internet and costs less per month. We like its fast speeds that give you plenty of bandwidth for multiple connections, streaming, gaming, and everything else.
Bundling TV or home phone services with your Cox internet plan is a great way to score a deal. You could save more than $2,000 over two years by signing up for the Cox Bronze Bundle with Voice Premier rather than paying for the same internet, phone, and TV packages separately.
The biggest downside of all Cox’s plans remains consistent: the price increase when your introductory period ends. That could be one or two years, depending on the plan. The Starter 10 price increases up to $15 after the first year, and the Bronze bundle can more than double in price.
*Data effective 06/12/19. Offers and availability may vary by location and are subject to change.
Cox cable internet service is pretty good, but how good it is depends on your area. Cox doesn’t offer no-contract internet plans in all of its service areas, for example, and some areas are a little cheaper than others. So it makes sense that Cox received middle-of-the-road ratings in our 2018 customer satisfaction survey.
The Internet Service Provider (ISP) offers a variety of speeds to cover all types of internet users, from its inexpensive 10 Mbps plan all the way up to gigabit speeds. Its inexpensive low- and mid-tier packages are great for households that don’t need the fastest speeds. Just a heads up, though, Cox internet plans start out with promotional pricing, so you’ll see your bill go up a year or two after first starting service.
|Plan||Prices from*||Download speeds up to||Connection Type|
|Cox Internet Essential 30||$29.99/mo||30 Mbps||Cable|
|Cox Internet Starter 10||$29.99/mo||10 Mbps||Cable|
|Cox Internet Preferred 150||$49.99/mo||150 Mbps||Cable|
|Cox Internet Ultimate||$69.99/mo||300 Mbps||Cable|
|Cox Gigablast||$119.99/mo||1000 Mbps||Cable|
|View Cox Communications Internet Plans|
*For 12 months with 1-yr svc. agmt. Data effective 06/12/19. Offers and availability may vary by location and are subject to change.
Though Cox internet speeds reach up to 1,000 Mbps, we think its low-speed tiers are a better value. Most people don’t need gigabit speeds, and Cox’s Starter 10 plan is a great basic internet package that won’t break the bank.
If you do need the best and fastest, the Gigablast internet plan is a little more expensive than some competitors’ gigabit internet packages, but it also offers ridiculously fast speeds. Most households could get away with the cheaper Cox Internet Ultimate plan without noticing much of a difference, though, which is nice because Gigablast isn’t available everywhere anyway.
Cox internet’s overall strengths are speed, variety of options, and low starting prices. But Cox internet plans all have a 1 TB data cap and price hikes after the introductory period. Don’t let that stop you from saving money—the low starting rates are great if you’re planning on moving in a year or two.
Cox charges overage fees for going over your 1 TB limit, but you probably won’t have to worry about it unless you’re really wild about using the internet. You could stream Netflix in standard definition 24 hours a day and still not reach the limit. At that rate, you’d make it through all seven seasons of Buffy the Vampire Slayer in four and a half days.
On a slightly different level from the rest of Cox’s plans, StraightUp Internet is the ISP’s prepaid internet service. It’s slightly slower and initially more expensive than the Essential 30 plan, but it doesn’t have any hidden fees, credit checks, or contracts. Plus, it includes a Wi-Fi modem without the pesky equipment rental fee. That’s a pretty good setup if you’re already looking at the slower speed tiers anyway.
Cox internet has limited availability in the US compared to other ISPs. Its coverage area spans 18 states, including Arizona, Rhode Island, Nevada, and Oklahoma— Cox’s best coverage areas. Check below to see Cox availability near you.
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With a 1,000 Mbps Gigablast plan, Cox has some of the highest advertised internet speeds in the US. The provider also ranked among the top five fastest ISPs in the West, according to data from our internet speed test.
Of course, your internet speeds will mostly depend on the plan you choose. We like that Cox advertises both its download and upload speeds on each plan. Most ISPs don’t, even though upload speed is particularly important for things like video calls, responsive gaming, and saving files in the cloud.
Cox’s upload speeds are about 10% of each package’s download speeds, except for the Gigablast package, which tops out around 35 Mbps for upload speed. That’s pretty much standard for cable internet plans, and it gives you plenty of upstream bandwidth.
|Download||Starter 10||Preferred 150||Gigablast|
|PDF (20kb)||Less than 1 second||Less than 1 second||Less than 1 second|
|eBook (3 MB)||Less than 3 seconds||Less than 1 second||Less than 1 second|
|4-minute song (5 MB)||4 seconds||Less than 1 second||Less than 1 second|
|2-hour movie (2 GB)||26 minutes, 40 seconds||1 minute, 47 seconds||16 seconds|
|Video game (30 GB)||6 hours, 40 minutes||26 minutes, 40 seconds||4 minutes|
|All of Wikipedia (10 TB)||3 months, 2 days, 14 hours, 13 minutes, 20 seconds||6 days, 4 hours, 8 minutes, 54 seconds||22 hours, 13 minutes, 20 seconds|
The more you do on the internet, the more bandwidth you need. Nobody likes when websites take forever to load or your movie has to stop to buffer every few minutes. We’ve outlined the internet speeds you’ll want for common online activities, so you can choose the right internet speed for you.
4 - 6 People:
4 - 6 People:
4 - 6 People:
SD Video: 10 Mbps
HD Video: 50 Mbps
4 - 6 People:
SD Video: 50 Mbps
HD Video: 100+ Mbps
Cox complements its speedy internet services with user-friendly equipment, a network of Wi-Fi hotspots, and a couple of mobile apps. We like that the ISP gives you ways to interact with your internet service outside of just using your home network. These tools can add a lot of value to your plan if you spend a significant amount of time away from home. Of course, Cox covers all your needs at home too.
If you don’t have your own Cox-approved modem and router, the ISP will happily lease you a Panoramic Wifi Gateway for $10.99 per month ($131.88 per year). Similar to Wifi modems rented out by other ISPs, the Panoramic Gateway handles both modem and router functions in one device. But Panoramic Wifi has slightly more advanced features than the average ISP-provided equipment.
For example, you can buy a three-pack of Panoramic Wifi Pods for $129.99 to expand your network into a mesh Wi-Fi system. Mesh networks are neat and all, but it’s weird that Cox makes you rent the Gateway (you can’t buy it outright) but purchase the Pods (you can’t rent them).
Cox Communications uses cable connections for both internet and TV services. Cable is one of the most reliable types of internet currently available. It supports much faster speeds than satellite and DSL connections, and it’s much more widely available than fiber-optic service.
The main drawback of cable internet is that the network can get congested when a lot of people in the same area are using the internet. This means your internet might be noticeably slower during peak use hours, usually around 7:00 p.m. to 11:00 p.m.
You can see if congestion is throwing off your groove by running our internet speed test at different times of day to see if your connection is measurably slower during peak times.
Cox has more than 650,000 Wi-Fi hotspots. Customers with the Preferred, Ultimate, or Gigablast package can hop on to any of them for free using your Cox username and password. Wi-Fi hotspots are great for saving your cellular data and staying connected while you’re out and about.
The hotspots are spread throughout Cox’s coverage areas across the country. You can find them using Cox’s online hotspot map or the Cox Connect mobile app.
Cox offers both professional and self-installation options. Self-install costs $20, and professional installation costs $75. So if you have a Cox-approved modem, a router, and a little bit of tech savvy, you can save some money by getting your DIY on. Check out our Cox self-installation guide if you need a little extra help along the way.
If you choose professional installation, you’ll need to set an appointment time for the Cox technician to visit and get things set up. Internet providers are known for making you wait on service calls, but Cox’s on-time guarantee ensures that you’ll get $20 off your next bill if the cable guy never shows up.
Cox internet’s reasonably priced slower plans are a better value than its superfast Gigablast internet package, especially since most households don’t need that much bandwidth. The Ultimate package’s 300 Mbps is plenty of speed for most uses, even if you have a bunch of devices connected to your Wi-Fi at the same time.
Cox’s introductory rates make it worth considering, especially if you can switch to a different provider when your bill goes up. It’s a good setup if you’re renting an apartment on an annual lease and might be moving anyway. But if you want to stay with Cox for a while longer, make sure you’re prepared for the price increase.View available Cox plans.