My Cox internet review
Cox is a great internet provider if you are looking for fast cable internet speeds. Cable internet providers like Cox offer some of the fastest and most reliable internet services available. You can also get fiber internet from Cox, but availability is limited to certain areas.
It’s important to choose the right plan. Fortunately, Cox offers a good variety, making it easy to find something that fits your needs and budget. Additionally, the majority of Cox customers we surveyed in our annual customer satisfaction survey were either “very satisfied” or “completely satisfied” with their internet service.
The biggest drawback with this internet provider is price. It just can’t compete on value compared to its competitors and other cable internet providers.
Pros
Fast and reliable internet service
No annual contracts
No data caps
Cons
High prices on mid and low-tier plans
Expensive installation
Price hikes after promo period
In this review:
Plans and pricing | My favorite plan | Deals | Data caps | Fees | Installation, equipment, and contracts | Customer ratings | Cox vs. the competition | Final call | FAQ | Methodology
In this review:
Compare Cox internet plans and pricing
| Package | Price* | Speed |
|---|---|---|
| Fast | $55/mo. for 24 mos. | 300Mbps |
| Go Even Faster | $50/mo. for 12 mos. | 500Mbps |
| Go Super Fast | $70/mo. for 12 mos. | Up to 1,000Mbps |
| Go Beyond Fast | $90/mo. for 12 mos. | Up to 2,000Mbps |
* Offers and availability may vary by location and are subject to change. See disclaimers.
Cox internet: My favorite plan
The Go Even Faster plan is the best all-around deal for most customers. You get speeds of up to 500Mbps for $50 per month. With that speed, four people can simultaneously stream 4K video with tons of bandwidth left over for additional tasks.
Cox internet price hikes
Most Cox internet plans start with promotional pricing and then get more expensive after the first 12 months. After the promotional period, Cox raises prices $21 per month, on average.
What speed works best for you?
The Fast plan will provide more than enough speed for smaller to average households. You can get almost double the speed with the Go Even Faster plan, but we recommend this plan only if you really think you need 500Mbps. Having more internet speed than you need provides very little, if any, benefit to your online experience.
Be sure to use our How Much Speed Do I Need? tool before investing in a plan that may be too little or too much for your needs.
Cox’s Go Beyond Fast plan is its fastest with an impressive 2,000Mbps. Only those with the most extreme bandwidth demands need that much speed. Households with six or more members or those who regularly download huge files may see some benefit from Cox’s Go Super Fast plan, but most don’t need it.
Best deals on Cox internet right now
- Get a price lock guarantee for up to five years and unlimited data when you combine an unlimited mobile line with select internet speeds
- Get a gift card worth $100 when you refer a friend to Cox Internet
- Veterans and community servants with GovX eligibility can get a gift card worth up to $200 with certain Cox home internet plans
Does Cox internet have data caps?
Cox has dropped its data caps on all plans, so you’re free to use as much data as you like.
Are you a current Cox customer?
We value your feedback! Leave a review or read what other customers say about Cox.
Cox internet: Notable fees
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Can you get Cox internet?
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Cox internet: Installation, equipment, and contracts
Cox offers professional installation for $100, or you can self-install for free. No plans require annual contracts, but most include price hikes after the promo period ends.
Cox installation and equipment
For $100, you can schedule to have a professional technician connect your residence to the Cox network and set up your equipment.
Self-install is free, and it’s a good option if you want to avoid the $100 fee. The process is pretty straightforward with cable ISPs like Cox as long as you have an active coaxial internet line in your home. Just plug in the equipment and connect the coaxial cable to the back of your modem or gateway. The Cox app walks you through the process.
Cox customers who choose to rent their equipment can get Cox’s Panoramic Wi-Fi Gateway. It’s a modern internet gateway (modem/router combo) that features automatic Wi-Fi channel selection and uses DOCSIS 3.1, both of which provide a smooth online experience.
Cox also sells its own Wi-Fi extenders for true wall-to-wall coverage throughout your home, but at the crazy-high price of $129.99 each, you’re better off just purchasing your own mesh router system.
Cox contracts
Cox internet plans don’t have annual contracts. Just keep an eye on the promo period because you will most likely see a price hike once it ends.
Cox internet: Customer satisfaction
| Cox rating* | Average rating* | |
|---|---|---|
| Overall | 3.7 | 3.7 |
| Reliability | 3.7 | 3.7 |
| Customer Service | 3.8 | 3.6 |
| Speed | 3.9 | 3.8 |
| Price | 3.4 | 3.4 |
* Rating based on a five (5) point system used in our customer satisfaction survey. Higher is better.
Cox customers gave good ratings in our annual customer satisfaction survey, consistently placing Cox in the top half of every category. Cox’s customer service ratings were near the top, likely due to Cox’s emphasis on providing a good customer experience. If you need help, it’s relatively easy to talk to a real human. Price was Cox’s weakest category, though it still maintained average ratings. Cox’s plans tend to offer a little less speed for the money when compared to the competition.
See what other Cox customers are saying
We love collecting feedback about internet providers so you can make the best decisions based on our reviews and the voices of current subscribers. Be sure to check out our Customer Review form to let us know about your experience with Cox and read what others say.
Cox internet versus the competition
| Provider | Plan price range* | Speed (range) | User rating† |
|---|---|---|---|
| Cox Communications | $50–$90/mo. for 12 mos. Disclaimers | 300–2,000Mbps | 3.6/5* |
| AT&T | $55.00–$245.00/mo. Disclaimers | 25–5,000Mbps | 3.7/5* |
| CenturyLink | $50.00–$75.00/mo. Disclaimers | 140–940Mbps | 3.6/5* |
| Verizon Home Internet | $49.99–$109.99/mo. w/ Auto Pay Disclaimers | 300–2,300Mbps | 3.9/5* |
* Offers and availability may vary by location and are subject to change.
† Based on our annual customer satisfaction survey.
Cox’s main competitors are AT&T, CenturyLink, and Verizon: all fiber and DSL providers. If you can get a fiber plan through any of these competitors, we recommend going with it over Cox’s internet plans. Fiber is faster and more reliable than cable internet. To further sweeten the deal, AT&T, CenturyLink, and Verizon don’t have data caps or annual contracts. You can get a month-to-month plan with unlimited data with Cox, but it adds an additional $60 per month onto Cox’s already pricey rates.
We don’t recommend choosing any DSL plan over Cox’s cable internet. DSL isn’t capable of very fast speeds, and the service tends not to be as consistent and reliable as Cox.
Read our full reviews of Cox vs its main internet competitors
Final call: Is Cox internet right for you?
Cox is a solid choice if you don’t have access to fiber internet. It offers plans with enough speed to satisfy even the most demanding web users but also has some good options for the average household.
Choosing a provider like Cox means having fast and reliable internet access you can count on.
FAQ about Cox internet
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What’s the best Cox internet plan?
How much does Cox charge for an installation?
Methodology
Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.
Plans disclaimers
Cox plans
All plans — Excludes taxes and fees. No annual contract. For 12 mos.
Verizon Fios plans
All fiber plans — Price per month with Auto Pay & without select 5G mobile plans. Consumer data usage is subject to the usage restrictions set forth in Verizon’s terms of service; visit: https://www.verizon.com/support/customer-agreement/ for more information about 5G Home and LTE Home Internet or https://www.verizon.com/about/terms-conditions/verizon-customer-agreement for Fios internet.
Verizon 5G Home Internet plans
5G Home | 5G Home Plus — Price per month with Auto Pay & without select 5G mobile plans. Consumer data usage is subject to the usage restrictions set forth in Verizon's terms of service; visit: https://www.verizon.com/support/customer-agreement/ for more information about 5G Home and LTE Home Internet or https://www.verizon.com/about/terms-conditions/verizon-customer-agreement for Fios internet.
5G Home Ultimate | Verizon Forward — N/A
CenturyLink fiber plans
All fiber plans — Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply.


