What people really say about Cox
Who knows Cox better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“A little pricey but works great.”
–Kief C.
Verified User
(4/5)
“I have speed as advertised and only had one outage in four years.”
–Robert S.
(2/5)
“If you are into sports Cox is your type of cable. MULTIPLE sports stations”
–Sandra M.
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Read our Cox Communications customer reviews.
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729 Cox Communications customer reviews.
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Joe S | 12-05-2024
Verified User
I've been having issues for 6 weeks where my internet drops 3-4 times a day for 10-15 minutes. I work from home and have been dumped out of at least 6 meetings. I've had 3 techs to my house and it still is not resolved. When it works it's great the techs are always good, but I don't think Cox is able to fix at this point
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Jeanne M | 12-05-2024
Verified User
Internet goes out often. It’s difficult to get a live person in the phone and they tend not to listen. They make excuses and are overall unresponsive. I would not recommend them and we are actively looking for an alternative.
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Naseer H | 12-04-2024
Verified User
Cox Communications has what feels to be a monopoly on the central city area, it is the worst option here. Terrible customer service, constantly leeching more money for increasingly worse service outages every other week.
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Theodore M | 12-03-2024
Verified User
I switched from Windstream DSL to Cox Internet for $49.99 when I removed my land line because it was costing me too much. Now Cox has jumped my internet only price to $81.27 per month and I am experiencing frequent service disruptions on my TV streaming services such as Amazon Prime. I have a Mohu antennae for local broadcasts.
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BILLY H | 12-03-2024
Getting anyone "live" at Customer Service is like pulling teeth. Tech Support is absolutely worthless and can't understand half of what the "tech" is saying. Never spend less than 30 minutes on the phone and the issue gets resolved maybe 50% of the time. Cannot wait to get another option in my area.
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S K | 08-31-2024
Daily dropped Internet connection by wifi and wired ethernet connection. Tech support could not fix but charged $100. I was not told about charge before it showed up on my bill. Really terrible service if you rely on Internet, IMHO. Seek other providers, who have better reviews.
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Dylan W | 08-30-2024
Verified User
Cox charges full price but doesn't support the bandwidth usage in my area, leading to packet loss at peak traffic hours
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Nancy C | 07-10-2024
Verified User
I've been a customer in good standing for over 2 decades. I'm 74 on social security that barely covers my rent. I'm required to pay all my bills online and TV is my only entertainment and cox has raised my bill to over $200 a month. They have NO senior or good customer benefits, they are greedy and liars about getting us plans we can live with. $202. a month is no deal!!! Especially when their Edge browser doesn't respond off and on the entire time you are using it.....it's a tragedy the amount of money they are stealing from us.
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