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Cox Customer Reviews

Overall customer satisfaction rating 3.6/5

Share your experiences with Cox. Tell us what you love, what you want to change, and what you could live without. Keep reading to see what other customers have to say about Cox.

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What people really say about Cox

Who knows Cox better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(4/5)

 

“A little pricey but works great.”

–Kief C.

Verified User

(4/5)

 

“I have speed as advertised and only had one outage in four years.”

–Robert S.

(2/5)

 

“If you are into sports Cox is your type of cable. MULTIPLE sports stations”

–Sandra M.

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717 Cox Communications customer reviews.

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Nancy C | 07-10-2024

Verified User

I've been a customer in good standing for over 2 decades. I'm 74 on social security that barely covers my rent. I'm required to pay all my bills online and TV is my only entertainment and cox has raised my bill to over $200 a month. They have NO senior or good customer benefits, they are greedy and liars about getting us plans we can live with. $202. a month is no deal!!! Especially when their Edge browser doesn't respond off and on the entire time you are using it.....it's a tragedy the amount of money they are stealing from us.

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Jacklyn L | 07-09-2024

its pretty slow an the app never wants to let me login

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Richard D | 06-26-2024

Great when it works but both TV and internet go out on a daily basis and have to reset equipment!

Was this review helpful? Yes 6 No 1

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Arnauld N | 06-25-2024

Verified User

Good technical support. Not efficient service.

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Linda I | 06-24-2024

Verified User

Internet Speed Test - about 200 on download and 27 on upload - my plan is 500mbps download and 50 mbps upload - COX is the worse worse worse internet service provider and we are stuck with this awful greedy horrible ISP and yes they continually charge more and more for the worse customer service the worse internet speed in the Peoria area. I can't even afford cable with this horrible company.

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Leo V | 06-20-2024

Constantly down for maintenance. You never know when your wifi is going to be down for hours at a time, which it definitely will be.

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Donna O | 06-15-2024

Verified User

I’m 100% unhappy with Cox Internet service. It is constantly disconnecting all devices. I’m looking to replace this service.

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Dave S | 06-12-2024

Verified User

Cox is terrible in my area. Constantly going down. Seems like every evening there’s a problem with it. I’m going to look for another provider.

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Robert H | 06-11-2024

Constantly drops connection to video games, streaming platforms.

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Lupe M | 06-10-2024

There has been no internet service for the last 3 days. Their excuse is “there is an outage in your area”, “technicians are working hard and upgrading and there is no estimate time it will be resolved “ then it will be resolved minutes before midnight Sunday night. It is now Monday morning. Cox wifi worked for awhile and now does not work. They are expensive. Agents have the audacity to suggest I rent their modem when I have just purchased a compatible and expensive modem router combo. Horrible unreliable service.

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