What people really say about Cox
Who knows Cox better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“A little pricey but works great.”
–Kief C.
Verified User
(4/5)
“I have speed as advertised and only had one outage in four years.”
–Robert S.
(2/5)
“If you are into sports Cox is your type of cable. MULTIPLE sports stations”
–Sandra M.
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Read our Cox Communications customer reviews.
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733 Cox Communications customer reviews.
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Chelise H | 06-10-2025
When I actually have service, they are great. The speed is wonderful, but Internet is down almost every day for me at least for several hours and I have not been happy for several months.
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Martin J | 06-09-2025
Verified User
I just changed my plan from 500 Mbps to 1 gig. I changed plans because my promotional price had ended. With the old plan I averaged about 230 Mbps, one half of the "up to speed" is apparently standard for Cox. However, with the new 1 gig plan, I only get a download speed of about 270 Mbps, not even half of the up to 1 gig advertised speed. Customer service just wants to upgrade services like going to a 2 gig plan, getting a service plan, etc. Looking forward to the availability of a fiber plan!
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Brian J | 06-08-2025
Verified User
Have not had TV service Since MARCH and it is JUNE! Multiple calls to set up a technician, they either show up late when I am not available, or do not show up at all. I have not received such poor service from any company in recent memory. It is time to look into Verizon, or another provider in the area. Say goodbye to a 20+ year customer due to your lack of customer service.
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Janette B | 02-03-2025
Verified User
Cox used to have great service; however, since they raised their prices near the end of last year, their service has declined significantly. Currently, I have no Internet, phone, or tv. On January 29, I lost service for 5 hours. On January 31, I had no service at all. On February 1-2, I have no service at all.. A recording tells you that your area is experiencing an outage. A virtual agent tells you that you can go to a Cox hotspot and connect: I have no desire to lug my computer and all my information to another location to do the work I would like to do. I also think I would look pretty foolish trying to take my home phone and television to another site. I think it is time to move my service to another provider. Verizon is looking better and better!
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Joe S | 12-05-2024
Verified User
I've been having issues for 6 weeks where my internet drops 3-4 times a day for 10-15 minutes. I work from home and have been dumped out of at least 6 meetings. I've had 3 techs to my house and it still is not resolved. When it works it's great the techs are always good, but I don't think Cox is able to fix at this point
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Jeanne M | 12-05-2024
Verified User
Internet goes out often. It’s difficult to get a live person in the phone and they tend not to listen. They make excuses and are overall unresponsive. I would not recommend them and we are actively looking for an alternative.
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Naseer H | 12-04-2024
Verified User
Cox Communications has what feels to be a monopoly on the central city area, it is the worst option here. Terrible customer service, constantly leeching more money for increasingly worse service outages every other week.
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Theodore M | 12-03-2024
Verified User
I switched from Windstream DSL to Cox Internet for $49.99 when I removed my land line because it was costing me too much. Now Cox has jumped my internet only price to $81.27 per month and I am experiencing frequent service disruptions on my TV streaming services such as Amazon Prime. I have a Mohu antennae for local broadcasts.
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BILLY H | 12-03-2024
Getting anyone "live" at Customer Service is like pulling teeth. Tech Support is absolutely worthless and can't understand half of what the "tech" is saying. Never spend less than 30 minutes on the phone and the issue gets resolved maybe 50% of the time. Cannot wait to get another option in my area.
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